Company prerogatives have negatively changed recently
PetsHotel Manager (Current Employee) – 225 High Tech Rd – 16 November 2017
Not as pet focused as it used to be, driven strongly by metrics. Some of the upper management is complacent and do not properly uphold policies and procedures. The lack of consistency is confusing for staff.
Job Culture is outstanding. Management is the biggest issue.
Cashier/Customer Service (Former Employee) – Burlington, ON – 15 November 2017
You walk into work and everyone there is super kindly and have all the same interests. You really get to connect with customers as the job environment is outstanding. Management is just a huge problem. They don't care about job security at PetSmart and good managers tend to get let go while other moody managers come in and bring down the spirit of the team members.