PetSmart Employee Review

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Very good place to work.
Store Operations Managerl (Former Employee) –  London Ontario17 September 2013
Customer service focus. They always do what is right for the customer.
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Company prerogatives have negatively changed recently
PetsHotel Manager (Current Employee) –  225 High Tech Rd16 November 2017
Not as pet focused as it used to be, driven strongly by metrics. Some of the upper management is complacent and do not properly uphold policies and procedures. The lack of consistency is confusing for staff.
Pros
Pet friendly environment
Cons
No positive reinforcement for employees
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Job Culture is outstanding. Management is the biggest issue.
Cashier/Customer Service (Former Employee) –  Burlington, ON15 November 2017
You walk into work and everyone there is super kindly and have all the same interests. You really get to connect with customers as the job environment is outstanding. Management is just a huge problem. They don't care about job security at PetSmart and good managers tend to get let go while other moody managers come in and bring down the spirit of the team members.
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Overall rating

3.7
Based on 5,120 reviews
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Ratings by category

Work/Life Balance
3.6
Salary/Benefits
3.2
Job Security/Advancement
3.2
Management
3.3
Culture
3.6