Groomer (Former Employee), Burlington, Ontario – July 26, 2015
Pros: Nice staff
Cons: Outdated computer programs.
I was so excited to get this job, even though I was leaving something else that was paying better. I got hired and immediately after I got hired store management changed. I liked both managers and assistant – more... managers I met. I had to do testing on the computer before I could go on the floor. I went in twice to do this and both times the program froze and they sent me home. I was told I would get a call when the program was working correctly again.. apparently it was a store wide issue. Two weeks came and went and I didn't receive any phone calls. I called the store and they said it wasn't up and running yet. I found another job and was able to start that before they got the program up and running. Waste of time. Now I don't even go here to shop. – less
Rewarding Animal interactions, flexible hours, limited customers interactions, low pay have to work on Holidays.
PetsHotel Associate (Former Employee), Innes Road Plaza, 1750 Innes Rd Gloucester, ON – July 13, 2015
Pros: Flexible hours for a student, loving animals, friendly co workers, limited customer interactions. Time and a half on holidays
Cons: Low pay, have to work holidays can be very smelly, sometimes have to break up sudden dog fights.
The job is probably the best job I have had in my young life. You supervise the pets of Customers during your shift. Always making sure their rooms are clean, their water is fresh and comforting any dogs – more... or cats that miss their owner. You will be on a walkie talkie at all times with your Petshotel Co workers so you can communicate problems. The earliest shifts start at 7 am and the latest shift ends at 9 pm.There is also Doggie Day Camp. You supervise the playroom for 1-4 hours making sure the dogs play safe, and under control. It can be loads of fun interacting with loving animals but the trade off is you're always cleaning up messes and the smell can be overpowering. Sometimes the room is relatively inactive and lacking stimulation so you can get very bored during the 3-4 hour room supervisions. At times you have to break up dog fights which can be hard to read, and can catch you completely unawares but coworkers do a great job coming to help you so you're not on your own. You also have feedings morning, noon and evening which you prepare among your co workers. Owners will come to pick up their dogs after their day of work so for about 2-3 times a day you will be hurrying around answering calls for a dog and bringing them to their owner. The pay is minimum and the raises are slow and small. All in all I would say it was a great experience. The only reason I left is because I felt their was no room for advancement in pay or position for an ambitious person such as myself. – less
Excellent work experience in dealing with customer service
Cashier/ Stock person (Former Employee), Markham, ON – June 30, 2015
This job had taught me greatly about organization and working successfully with others. Doing stock has helped me keep organized, while working on cash has taught me a great deal about excellent customer service.
STOCK ASSOCIATE (Former Employee), sherwood park – June 26, 2015
Cons: management, wage, hours
I worked here as an early morning stock crew for a month because the management was so awful. I was the only team member that would work to meet targets and when they were not met i was the one who mostly got yelled at. Also the wage was awful for getting up at 3am and carrying bags of dog food all day. The pets were nice and so were the clients and other co workers.
Cashier and Core Associate (Former Employee), Vancouver, BC – June 25, 2015
Pros: Nice customers
Cons: Everything about the company and how they manage employees
There were too many managers in such a short amount of time (8 months). There was too much change, and it was too hard to adjust to. The customers were great though. If only management treated me fairly – more... and didn't lie to my face multiple times about advancing with the company. After several meetings with the store manager in hopes to advance in the company, 3 years later nothing had happened. They led me on and kept my hopes up, and weren't even disappointed that I resigned. – less
Working with animals big and small is fun and rewarding
Operations Manager (Current Employee), Richmond Hill, Ontario – June 17, 2015
Pros: Working with dogs
Cons: working and not being able to take lunch breaks
I have become an integral part of the management team. I lead the culture and I am passionate in regards to my work and environment. I have focused my efforts on customer service, team building and coaching for success. I have many duties and follow them according to Petsmart's policies and procedures. I work approximately 55 to 60 hours a week.
Cashier (Former Employee), Dartmouth, NS – June 6, 2015
Pros: caring environment, stable hours
Cons: seeing animals get treated wrong by owners
the best part of my day was getting to see the variety of dogs, the staff were awesome like a family, for the most part the management was fair. I learned a lot about animal health and the benefits of high quality foods.
Pet Care Associate (Current Employee), Ottawa, On – May 27, 2015
Pros: Friendly customers
Cons: Short shifts
A typical day at work starts differently depending on what area you're working in. As a pet care associate, I start my day by feeding all the animals in the store and checking in on any sick animals in – more... the back. This can include giving medication. Depending on the day, I might have to do a full clean (Cleaning the entire section for certain animals: Reptiles, birds, small animals, etc.) This takes about 2 hours and is usually the responsibility of one associate. I would then spend the rest of the day helping customers with any questions and providing them with any materials they would need to own a pet and occasionally selling said pet to them. Upon closing, it's very similar to opening just without the feeding process. Checking on all animals once again, making sure health is optimal and giving any medications needed.
I've learned quite a bit about animals while working at this location, enough to help customers find the perfect animal for their home life and time management.
My co-workers are amazingly fun people to be around.
The hardest part of the job is having someone come in with a very strong idea of what they want and realizing it's not the best choice for them, but being unable to convince them otherwise. – less
Groomer (Former Employee), Whitby, ON – May 4, 2015
Job itself is not bad, for the most part the dogs that come into the salon are very sweet. the job is not as glamorous as people think! friends always think groomers play with dogs all day, but you need – more... a strong stomach to deal with half of the stuff you see come through the salon doors. also, be prepared to deal with the mean dogs too. management will tell you when you get hired that you have the right to send any dog home you feel unsafe grooming, then when the time comes they pressure you to complete the groom anyways. management is all money hungry, and our own store manager seems clueless when it comes to dog safety policies, yet he spends all his time worrying about the stores satisfaction ratings and sales plans. if you have any type of problem, don't expect help from your managers. they seem to promote the most unqualified people, leading to a management team that is disorganized and all over the place! also, say goodbye to your weekends (all of them!!) while you are prepared to work here. also, the manager turn over rate is astounding. we had an awesome store manager when i was hired and then they transferred him. on a final note, can i mention that they apparently want to start doing salon schedules a YEAR in advance – less
Employee (Current Employee), Windsor, ON – May 2, 2015
Cons: Minimum wage, inconsistent schedule, lack of communication
Thoroughly enjoyed my employment. Positive colleagues and positive customers MOST of the time. Mind you, it IS retail, there are good days and bad.. Recent sale of company makes for MASS changes to structure. – more... Minimum wage to start. Management was good, sometimes lacking adequate communication, not only among themselves, but with the entire team. All around good place though. Lots of contests, engagement, I've personally won a few times. Unfortunately hours are always short, and on hand staff is always a bare minimum, one in small animals, one on cash, one or two managers. Making it hard to help customers all the time. – less
Great Environment with lot of opportunity for advancement!
CASHIER (Former Employee), St. John's, NL – April 30, 2015
Pros: Puppies, Hours, Staff
Cons: Cleaning up after animals
Great part-time job. Many departments to work in (Cash, Stock, Pet Care, Management) and ability to cross-train! I was in every department as I was needed. Somedays you felt run off your head but that made the shift go by faster. Cleaning up after other peoples dogs is not fun but cuddling puppies makes up for it. Hours were flexible and great with working around my school schedule.
Support Manager (Current Employee), Calgary, AB – April 19, 2015
I worked here as a student attending SAIT. PetSmart has been very supportive during my time as a student. My managers were very nice and easy to get along with. I always maintained a good report with all of my managers.
This company treats their employees very well. They are very considerate and caring; the CARE culture really comes through even with employees. They go out of their way to give you an enjoyable job and – more... teach new skills and keep perfecting them. I, as well as my co-workers and managers have always treated each other with mutual respect and kindness and they seem more like friends than coworkers, as everyone gets along so well and works toward company goals as a team. I am very grateful to have worked here. – less
Stocker (Current Employee), Lethbridge, AB – March 22, 2015
The management is all over the place (most of the time the managers don't show up), gossip and inappropriate jokes are the only form of communication among the staff, everybody seemingly loves and hates each other at the same time, if you try to avoid all of this you are treated like dirt. One of the worst places to work, reminds me of all of the worst aspects of going to high school.