Product Manager (Former Employee) – Lethbridge, AB – 20 April 2017
Petsmart is a typical pet store that brands itself as a pet-care retail experience where the staff and managers are knowledgeable and really want to help your pets.
In reality the company model is based off of aesthetics like being able to bring your dog into the store, and convincing the consumer to purchase unnecessary goods and services for their pet.
In terms of pets sold, Petsmart emphasizes selling animals with quick turnover to make profit, while trying to make up for their lack of welfare for their pets by running charities or adoption programs.
Great for part time students, etc, but bad for anyone hoping for a career that doesn't require selling out of morals and ethics and dignity.
Colorful working environment, pets
Oppressive management, backwards business model, lack of career trajectory.
Pet Care Associate/Cashier/Stocking (Former Employee) – Vancouver, BC – 19 April 2017
The company itself is very bottom dollar and the store I worked at had a revolving door of managers that left the store in complete disarray. The employees were all lovely and everyone had a real and genuine passion for pets.
You have to fight for your raise once you've been there for a year and the raise is a small percentage based off a grading scale.
Stock Clerk (Current Employee) – Red Deer, AB – 19 April 2017
It's an awesome place to work, management is amazing. They will take you into consideration with regards to your schedule. I love working with all my co-workers, they will help you out to the best of their abilities.
Inventory Merchandise Manager (Current Employee) – Calgary, AB – 14 April 2017
If you are looking to start in retail.... This is a good place to begin. A challenging place to work. Fun people to work with. If you're an animal lover you'll really enjoy seeing and working with all the different animals.
Sales (Former Employee) – Brampton, ON – 12 April 2017
Petsmart was a fun workplace to be at. I love animals and working/meeting new people. I would interact with the animals daily, clean the cages, feed them, help answer customers questions, take out garbage, sweep and mop floors.
Dog Groomer (Current Employee) – Toronto, ON – 7 April 2017
As a Groomer you are required to work long hours and are discouraged to take your lunch break or other breaks. you end up working 10 hours a day, and only being paid your 8 hour day. You are always over booked and under staffed, the customers yell at you because either the grooms are rushed and the dogs groom is a hack job or you take to long with the dog and are late in returning the dog to the client. the managers do not normally care for the employees health or safety and normally do not have the groomers back in an argument with the customer. if you get injured by a dog it is your fault normally and you are not given enough time off to heal.
very long work hours, company does not care for the employees
Petshotel Manager (Former Employee) – Scarborough, ON – 29 March 2017
The management could definitely use some work. Favorites are played and that's not very ethical in my opinion. Some managers are more lenient towards certain employees when it comes to policy and procedure and harder on others , creating a grey area for rules in place by the company. The job itself is very rewarding if you love animals as you develop relationships with them and their owners. I loved spending time with the animals and there was never a time where I dreaded going to work with the animals it was just the people.
Volunteer Work (Former Employee) – London, ON – 25 March 2017
I loved volenteering there and loved the environment. I never felt under pressure and if I had any questions there was always someone to help me out. Loved the work space and everyone was so friendly and inviting.
Sales Associate (Current Employee) – Abbotsford, BC – 21 March 2017
Although I wouldn't say PetSmart is right for everyone long term, the job offers many part-time opportunities for new entrants to the work market. The work is mostly fun, and managers get to know each associate and do their best to work your shifts around your schedule and preferences.
Employee discount, working with animals depending on position, extra 10 cents per hour for uniform cleaning cost
I was an ASM that put dog food on the shelf every day. The store was not as successful as they had hoped so hours were cut back very quickly, which I completely understand due to lack of sales. They were planning on a second store in the next year but put it on hold due to being unsuccessful. I felt that associates weren't held accountable enough. Rules were broken often...