PetSmart Employee Review

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A total zoo
Cash/Core/Pet Care Associate (Current Employee) –  Abbotsford, BC15 September 2013
Definitely a fun job if you love animals.

There's a lot of different jobs you can do so there is something for everyone (stocking, grooming, training, customer service, working with the pets for sale, etc.)

The people I worked with were great and we all got along really well.

Management was nice enough, but completely moronic. Couldn't manage schedules or allocate hours properly. Couldn't reprimand employees when they broke company policy. Did nothing about the rampant theft at my store except complain.

Wages were pretty average. Barely above minimum, sliiiiight raise after about a year.

Overall not a bad place to work, but be prepared to deal with managers who are legitimately so stupid you pity them.
Pros
Work with animals, fun coworkers, fun customers
Cons
Idiotic managers, low pay, highly allergenic workplace (lots of hay, dust, dander, etc)
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Company prerogatives have negatively changed recently
PetsHotel Manager (Current Employee) –  225 High Tech Rd16 November 2017
Not as pet focused as it used to be, driven strongly by metrics. Some of the upper management is complacent and do not properly uphold policies and procedures. The lack of consistency is confusing for staff.
Pros
Pet friendly environment
Cons
No positive reinforcement for employees
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Job Culture is outstanding. Management is the biggest issue.
Cashier/Customer Service (Former Employee) –  Burlington, ON15 November 2017
You walk into work and everyone there is super kindly and have all the same interests. You really get to connect with customers as the job environment is outstanding. Management is just a huge problem. They don't care about job security at PetSmart and good managers tend to get let go while other moody managers come in and bring down the spirit of the team members.
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Overall rating

3.7
Based on 5,121 reviews
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Ratings by category

Work/Life Balance
3.5
Salary/Benefits
3.2
Job Security/Advancement
3.2
Management
3.3
Culture
3.6