PetSmart Employer Reviews

reasonable hours, unorganized management they were often confused and thought lowly of their staff.

Even though I have only worked a few shifts with Petsmart, I am learning a lot and working with a great team of people. It is a fun but focused group who have to work together to get products in the store before it opens to customers. I am looking forward to getting more hours and cross training in other areas of the store which may allow me to have – more... more responsibility, – less

There are three essential parts to working as a PetSmart associate:

1) greeting and helping costumers in any way possible
2) educating a pet parent
3) helping a customer find what they need and leave satisfied

It is a work environment that allows you to express your love for animals and work hand in hand with them as they visit the store daily. My – more... knowledge in pet food, pet management, and care of all animals as increased. The people I work with are almost always fun and friendly, many having pets themselves.The hardest part of the job is that it can be very physically demanding, but the best part of the job is making someone leave the store with a smile. – less

This is a great part time job as it allows me to be helpful to people and make a positive impact in the lives of our customers and their pets. The people are wonderful and the animals are even better!

There are three main aspects about working as a PetSmart associate, greeting and helping costumers in any way possible, working the till, and keeping shelves stocked.While working there I learned storage and organizational techniques, how to face, how to safely operate a forklift, how to operate the cash register, as well as a great deal to do with – more... pet supplies, especially food. In terms of management, the first half of the time I worked here they ran the store like a well-oiled machine whereas the second half they were confused and disorganized. The people I worked with were almost always fun and friendly, many having pets themselves.The hardest part of the job was moving large amount of food and cat litter onto the shelves before the store opened. The thing I enjoyed the most about working here was meeting people and the pets they brought into the store. – less

Repetitive work / merchandising something different everyday / enjoyed the staff / Customers coming and asking for me / hardest part of the job - unsatisfied customer due to a co -workers mistake / what i have learned working at PetSmart hard work is never appreciated / Management changed once a year in the 12 years I worked there.

At work I would answer phone calls, usually to book an appointment or to give quotes. During a check in, I would look over the dogs coat, skin, teeth, nails and ears and make suggestions\express concerns for grooming. Example, If a dogs coat is matted and I have to shave him\her I would explain to the owner what matts are, what matts do to the skin, – more... how it effects the dog physically and emotionally, what to expect and how to prevent matts in the future. Then I would suggest special shampoos and conditioners to help the irritated skin. During check out I will go over what the dog coat was like, how it is now, what to expect and how to maintain skin\coat at home. Other duties involved cleaning, helping other groomers if they have a difficult dog, showing customers the products we sell, training new employees.

Although I went to college for animal care I also went to the petsmart grooming acedemy there I learned how to groom dogs. I learned customer service skills.

Coworkers are great and we get along well.

Dog grooming in general is not an easy job. You definitely need patience with the dogs and customers, you need a strong stomach (its not a glamours job by any means), you also need confidence and knowledge about animal behavior. One of the hardest things is dealing with an aggressive dog. Not only do you need fast reflexes, but its important to be very careful. Sometimes it can not be done, but if it does get done it is very rewarding.

The most enjoyable part is building the relationships with the dogs and owners. Working in a team environment. – less

-stock shelves, help with carry-outs
-customer service skills
-friendly cowerkers
-hardest part would be cleaning cages/tanks
-enjoyable part interacting with pets

A typical day at work;
Busy, and sometimes wouldn't take that long to finish my task.

What you learned;
Team work, organizational, and multi-tasking skills.

Management;
Volunteers seem to be treated as if they weren't even part of a team.

Your co-workers;
Friendly, and kind.

The hardest part of the job;
Physical aspect.

The most enjoyable part – more... of the job;
Getting to be around animals, and people. Being apart of the general public. – less

A day of work involves a lot of customer service. In-between that is chatting with the other employees and playing with the animals. I have learned so much about animal care as well as how to communicate with people, even the not-so-nice ones. My managers for the most part were nice, although sometimes a little overbearing. My co-workers were awesome, – more... there wasn't anyone I really disliked we all got along great. I think the hardest part of the job was probably dealing with customers who refused to listen or were not pleasant. The most enjoyable part of the job was teaching people about animals and helping them out with their pets. – less

In the morning I'd clean the adopt-a-pet centre, all the cat cages, litter boxes, etc..
after that I'd stock shelves in aisles with products that were running low.
then I'd go around to the other departments, such as small animals, birds, fish and reptiles, and help with whatever needed to be done.
My co-workers were very easy to get along with and – more... I enjoyed their company. – less

Love the job but not the upper management. Co-workers were great to work with but sometimes certain managers are not fair and can be rude often. When I first started there it was the best job I have ever had and being promoted 3 times was great, but then my manager went to another store and our store was being run by a manager that does not seem to – more... care about the staff or the animals which is very serious to me!!
BUT, not all stores are like this!!! Petsmart still is a great company to work for but not specific managers. – less

I enjoy being among other people who truly loves animals. There are always interesting things going on in the store with a lot of customers and pets.
I am responsible for opening and closing the store a few days a week. This includes making sure the safe is balanced, counting the tills and making deposits, helping out on the floor and take responsibility – more... for customers and associates. During openings I make sure the store is ready for the day, inventory, reports and other things and of course always looking out for the safety and health of our pets in the store.
Customer service is a major part of my job, answering questions and concerns and taking phone calls. – less

This was an interesting place to work. The people were nice and I learned a lot about bringing customers time and again.

Great part time job, was fun working with Animals. Ran Cash Register, Stocked Store and maintained all store Animals. Management was great, Co-workers were great. Downside would be that there was no flexibility with time off or no opportunity to grow within the company or receive any raises. Also conflicted with my schedule at the time.

I have learned more than I ever imagined working here. Just about everything there is to know about fish, reptiles, birds, small animals, cats, and dogs. There is a lot of work to be done all the the time but it keeps the days going by fast. Always nice to see a wide variety of pets come in everyday all day. Most managers are very great at showing their – more... appreciation for hard work. Most enjoyable part is getting to work with these sweet adorable pets. Hardest part would have to be having to deal with some pet parents who discriminate on specific types of pets. – less

I was responsible for bathing the dogs in the salon for the groomers, also trimming nails, cleaning ears, and basic trimming of hair. I learned a lot about different styles of hair cuts and more about how to communicate with customers and how to clearly communicate. The management at petsmart was outstanding, they communicated well with the other employees – more... and didnt expect too much from them. The co-workers were friendly and very good at their jobs and worked well with others. The hardest part of the job was dealing with an unsatisfied customer and trying to make everything right with them. The most enjoyable part was totally transforming a dog from a dirty backyard dog to a show-dog. – less

I would answer calls and set appointments. Wash dogs brush their teeth and shave them if the had bad knotts i could not calm out and also trim the dogs nails. Management was great they were very good managers. My co works were friendly and helpful. The hardest part was trimming the dogs nails. Enjoyable part about the job was seeing the happy pet parents – more... face after their dog was given back to them look nice and clean. – less

A very physical and mental demanding job, that entails picking and stacking products at voice command, wrap stacked product on pallets put labels on them and transport them to assigned doors for shipment. Have to work at a fast paste with high level of accuracy and safety precautions. Have to clean as you go to maintain a clean, safe work area.
Have – more... a great management team that are readily accessible at all times. Also have a great and friendly co-worker that works together as a team and always reach out to help each other.
The most enjoyable part of the job is the daily start up meetings where individuals are recognized for out standing performance from the previous day which am always one of the best! It motivates me to work even harder. – less

Was cashier and I had a great time working there I learned a lot and was able to help the customers to their satisfaction