Provide accurate, reliable, and organized training. Listen to employees who are passionate about the animals. Have district managers who have experience within the entry-level positions in order to accurately evaluate instead of outrageous expectations. Pay employees for what they are worth and the amount of labor they perform. Minimum pay does not accurately reflect the high physically taxing labor employees do especially the Pet Care Specialists! I work within the PetsHotel for minimum wage. My responsibilities most shifts include: room checks cleaning the animals bodily wastes, tidying their rooms, cleaning their beds, ensuring they have food and water (all at least two to three times a shift); playroom times ensuring the safety, well-being, and overall happiness of the dogs and also ensuring no dog is bullied (also requires the occasional separation of a dog fight); baths and brushouts; nail trimming; Doggie Valet (even during the cold mornings up until the weather hits 0deg Celcius); paper work such as pawgress reports, vomit/diarrhea/not eliminating charts; health evaluations; preparation of meals and snacks; along with other activities. In my experience, the labor needed to provide a quality job is not reflected in the hourly wage. Not to mention the lack of appreciation and respect for part-time employees. Part-time employees are not guaranteed their availability (even if they have other responsibilities such as school), nor are they guaranteed time off (not even for funerals, weddings, exams). My advice for management would be to consider the work their employees are doing and ask themselves why they neglect to recognize it.
Actually pay people a living wage? Even that probably won't be good enough because the work sucks (they try and make every employee be a "jack of all trades" employee who can do a bit of everything).
Give benefits? Like that will ever happen!
I honestly hate this place. I never feel appreciated from the management no matter how hard I work. Now they are forcing me to finish 4 furminator baths with big dogs and at least 1 small dog bath in my 5 hrs shift, and did I mention that as a bather I also have to handle all walk-in serves like pawdicare plus and nail trimmings? Plus answering all phone calls and clean up the places afterward.... I go home tired with sore muscles everyday ... with $12/hour, this is the worst job I ever had
It was a personal issue, not an issue with PetSmart management.
Answered - Groomer / Cashier (Former Employee) - Houston, TX, USA
Nothing they could do.
Answered - DOG GROOMER TRAINEE (Former Employee) - Fredericton, NB
Open more full-time spots without requiring a management position for people looking for more work, but not wanting to be at the beck and call of the store.
Have human resources be more active when reports are filed against workers. Or, just have managers listen to their staff when they come forward with a problem regarding other associates.
Answered - Sales Associate (Current Employee) - Abbotsford, BC