I worked at a PC for 3 years, things I learned:
- They prefer that you harass regular customers with the same questions/promotional offers that you already know aggravates them just in case a mystery shopper is somewhere in the line, basically no discretion allowed in trying to improve customer service, threats of dismal occur if you don't harass everyone with promotional offers;
- Some mangers intimidate you to pay for "apparent" losses from inventory counts (ie. cigarettes, lottery, etc.);
- They typically try to select the people they know they can take advantage of to put on a salary. They make it feel like it's a promotion to the person, but the person ends up working way more hours for no additional pay, are expected to come in on a moments notice for any issues, and get blamed more when things go wrong.
One benefit though: I knew in my heart there were employers/companies who didn't treat employees like this, it inspired me to go to college. I have had absolutely great employers since.
Advice: Look, I realize you might just need a job, there's nothing wrong with that. Just please don't buy into any career promises they may make to you. Let me put it this way, if you're doing a great job there, you would be even more appreciated at some other company that involves customer service.
Night Shifts if you need to study