PETHEALTH INC. Employee Reviews

Sort by: Helpfulness | Rating | Date
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Ordered Pizza on Friday's
Team Lead - Customer Service Rep. (Former Employee) –  Oakville, ON6 October 2017
Being on the night shift, we were allowed much more freedom than the day staff. We managed to be on our own without management.
I enjoyed my tenure
Pros
outside activities all year long
Cons
long hours
Was this review helpful?Yes 2No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great experience.
SOFTWARE TECHNICAL SUPPORT SPECIALIST (Former Employee) –  Oakville, ON19 July 2017
Liked the fact that you worked from home. Great team spirit and collaboration. However you have to be able to work on the fly and expect and accept quick changes in direction and new procedures.
Pros
Working from home with your pets.
Cons
Communication between departments concerning updates and training is not the best.
Was this review helpful?Yes 3NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Happy - Evolving company
Call Centre Representative (Current Employee) –  Oakville, ON8 May 2017
The company has come a long way with positive change. You need to be open to change, this company has changed to performance driven meaning you can quickly work your way up to a shift you want :) rather than it being based on tenure. Open to front line suggestions and you see them implemented over time. Its come a long away !
Pros
Great incentives, prizes, Sports ticket, you can book a meeting with management for career growth
Cons
be perpare for change....extra hours required paid with overtime :)
Was this review helpful?Yes 3No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Really think hard before applying
Lost Pet Recovery Specialist (Former Employee) –  Oakville, ON22 March 2017
You're not an employee, you're a number. Lots of changes get implemented, but nobody listens to the team for their opinions on anything.
If you don't have a degree or a license to move into another department, growth is very hard.

You're on the phone all day. I mean, ALL DAY. Your availability better be from open to close cause otherwise you're forced to either adapt and sacrifice or. Quit. Also, you're severely underpaid for being yelled at by your callers all day.

Hard to talk to some management cause it seems like they don't care quite a bit.

Think hard before you decide this is the place for you.
Pros
You make some great friends.
Cons
Way too many to list.
Was this review helpful?Yes 18No 5Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
pethealth
specialist (Current Employee) –  Oakville, ON15 March 2017
they are good. nice company. good workers. good managers. good location. decent hours. nice to employees.................have nothing else to comment.
Pros
good
Cons
none
Was this review helpful?Yes 5NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good place to work overall
Customer Care Supervisor (Current Employee) –  Oakville, ON16 January 2017
Great people driving rapid change. Fun if you enjoy the challenge. Motivational leadership and growth opportunities.
Was this review helpful?Yes 6NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not a good choice
Sales Representative (Former Employee) –  Oakville, ON6 January 2017
This company has no protocols. Coaching sessions are poor but they want you to perform. Management will give you mental stress until you feel miserable to quit. If the management does not like you they will not listen to you and easily gets annoyed if question is being asked. Horrible company to work for.
Was this review helpful?Yes 16No 3Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not good
Administrative Assistant, CSR, Sales Rep (Former Employee) –  Oakville, ON24 March 2016
This company has changed significantly, but the poor management, poor pay and horrible hours outweighs everything.
Hrs can range 8-9 you are expected to work Saturdays 9-6 and the measurable targets u are expected to meet and maintain are exceptionally high.

If you want to work in a gossip environment, this might be the place for you. Otherwise, i'd consider your options before settling here.
Pros
There are none
Cons
Long hrs, poor management, unprofessional, poor salary
Was this review helpful?Yes 44No 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not for me
customer service representative (Current Employee) –  Oakville, ON7 December 2015
Working at this company you get a set schedule for 3 months, the hours are from 8:30-9pm, and you need to be available to work any of these hours, otherwise your job is at risk. The pay is low, about 30k, and doesnt reflect the amount of stress you have to endure. This job is great if you are single, with no family, otherwise you will miss out on spending time with them.
Was this review helpful?Yes 69No 7Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Nice people to work with
Business Analyst (Former Employee) –  Oakville, Ontario19 October 2015
Overall this is one of the friendliest environments to work in for the most part.

There are a lot of helpful people who can teach you things without issue.

Salary is decent, but oppurtunity for moving up doesn't seem great.
Was this review helpful?Yes 5NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Over all it was a great opportunity
Insurance Sales Advisor (Full-time Permanent) (Current Employee) –  Oakville, ON30 September 2015
Over all it was a great opportunity, just being on the phones all day saying the same things over and over gets boring very quickly.
Pros
Great benefits, fairly easy work
Cons
Rating schedule, sitting all day.
Was this review helpful?Yes 3NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Plenty of opportunity for growth
Team Lead (Current Employee) –  Oakville, ON28 May 2015
Pethealth Inc has plenty of opportunity for growth and often hires internally. There are many new procedures and plans for the company and management is always on the employees side. Salary is very low and raises are not often given.
Was this review helpful?Yes 6No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Amazing Atmosphere
CCR & Sales (Former Employee) –  Oakville5 March 2015
answering inbound calls, solving problems, looking into claim submissions, instructing clients on policy options and updating client knowledge. Fellow co-workers were all very down to earth and absolutely made the place and enjoyable work space. Mentally tolling at times as is every office job.
Was this review helpful?Yes 4No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Nice place to work
24PetWatch Customer Service/Sales Agent (Current Employee) –  Oakville, ON1 October 2014
Good salary with commission for the sales departments but not very much room for growth. Co-workers and managers are understanding and easy to get along with.
Ways to improve the way company does things within the department are not taken into consideration when suggestions are given by non- managers.
Was this review helpful?Yes 4No 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Growing company in a developing industry
FRONT LINE AGENT/MANAGER (Former Employee) –  Oakville, Ont25 July 2013
One of my first professional positions. I learned about customer service and referrals. Call center environment. Management gave me all the tools that I needed to become successful.
Pros
Flexable schedule
Was this review helpful?Yes 2No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Very odd company - lots of nervous people work there
Director Database Sales (Former Employee) –  Oakville, ON7 June 2012
The premise is excellent. Pet insurance is an idea whose time has come but the company is not run well. It's very disorganized, too many projects are undertaken at once so nothing gets completed and senior managers have no authority.
Pros
free pet insurance
Cons
lots of cons - too many to list
Was this review helpful?Yes 10No 7Report

See more PETHEALTH INC. reviews

You may want to try:

Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at PETHEALTH INC.. Our community is ready to answer.

Ask a Question

Overall rating

3.2
Based on 25 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
2.9
Salary/Benefits
2.8
Job Security/Advancement
2.5
Management
2.7
Culture
3.0

PETHEALTH INC. Reviews by Location