Responsible for all customer service activities which includes product information, inquiry recommendations, processing payments for purchases, stocking shelves and merchandizing. As key holder I am trusted to open and close the store, balance deposits in addition to serving customers.
Cashier (Former Employee) – Ottawa, ON – 12 September 2017
i loved working there everyone was so friendly to me the environment was awesome and the salary was great and the manager was pretty laid back and pretty much let the co workers do whatever when there was no customers
Sales Associate/Customer Service (Former Employee) – Whitby, ON – 4 September 2017
It depends on who the store manager is, and who the district manager is. It's fantastic when the folks in these positions are great. They do have a U.C. Davis program that employees must pass, and it does teach you a lot about pet nutrition. If your boss is great, the job is usually quite fun, and you get to hang out with critters all the time.
U.C. Davis courses (while dry) do have a lot of great information, fun atmosphere if boss is good
Auto deducted, unpaid lunches, that you often dont have time or coverage to take, unreasonable expectations, with regards to how much time a large task will take, minimum wage and annual raises, are typically about 5 to 20 cents more per hour, Head Office doesn't work as one cohesive unit, management from various departments all demand conflicting ideals
Sales Associate (Current Employee) – Estevan, SK – 24 August 2017
I love working here. My co-workers, the customers, and all the pets that come into the store make it so much fun. Some customers provide intriguing challenges with some of their questions, others provide stability and friendly chatter. The relationships I've built here are just awesome.
Fun place to meet pet lovers and also work with great staff
Manager (Former Employee) – Mississauga, ON – 14 August 2017
Most enjoyable part of the job is the pets who come in to visit as you get to watch them grow up, learn new things or just become attached to them. Customers are different than if you worked in a mall retail setting as they have more patients for you, listen more and happy. The management can be different from store to store that you work at as it depends on the person I find an how they run the store they work at. The culture is a fun one but can be stressful at times especially during event times or making sure your reaching the sale targets because you want to succeed for the store and the company. Hardest part of the job is truck, finding out a customers pet has passed away, or moving. You learn a lot about yourself, the pet life style, people.
Pets, events to attend, Always learning new things
Cashier/Customer Service (Current Employee) – Toronto, ON st.clair – 10 August 2017
It is a fun job if u are interested in pets and thier nutrition. Always nice to help a pet owner find a solution. Franchises are bad, bad communication, lack of organization and no job security. The first franchise owner told me I had no rights, and the second wanted to book me while I was supposed to be in school, no flexible scheduling is a issue, over all loved the job, couldn't work with my manager, so disorganized and disrespectful
Sales Associate (Current Employee) – Nova Scotia – 1 August 2017
Whether or not a corporate store is enjoyable almost entirely depends on your in-store manager. In two and a half years at this store, I have had 3 permanent managers and 1 temporary and about a three month period where there was no manager and the staff was just expected to do management tasks with no pay increase to reflect the added responsibilities. The manager in the store truly does make or break the position.
This is a company that will definitely walk all over you if you allow them to. If you are a teenager or young adult looking for an easy enough part time position while in school, this is a decent job. Depending on your manager, you might struggle to get time off for academic reasons. I had to provide proof of my exam schedule before a manager would allow me to have time off in December.
The upper management is, for the most part, useless. They micromanage little things while completely missing the big things that would really improve workplace culture. I have been through four district managers and have been consistently underwhelmed by their personalities.
Pet Valu makes it very difficult for a store manager to get rid of an employee who is under performing. Which is great if you're a slack employee but it really brings a negative feeling to the rest of the staff who are left to pick up the slack.
You are supposed to get a yearly performance review and, if you meet or exceed expectations, a raise. In my time, I've gotten one performance review (should be three). Despite being in 'exceeds expectations', was told I would be marked simply as 'meets expectations'more... which would have been fine but they followed that comment up with a $0.17 raise. Yes, seventeen cents. It is safe to say they truly see staff as highly replaceable with no desire to retain the good people.less
Key Holder (Former Employee) – St. Catharines, ON – 24 July 2017
Company has really great core values and gives great product knowledge in the training. You get to work with animals and diagnose their problems through their dietary issues. Staff changes often due to lack of knowledge or willingness to learn. Not a great student job.
Sales Associate (Former Employee) – Toronto, ON – 19 July 2017
For a part time retail job it can be a great environment, but most of the stores are franchises and the culture, pay and benefits can fluctuate. It pays like a part-time job but you are required to obtain a great deal of knowledge, and that just is not recognized and reflected by management. But, the customers are usually awesome and bring their pets in, so that's always a plus.
Customer Service Representative (Former Employee) – Toronto, ON – 3 July 2017
Learned about pet food ingredients, no doubt. But, there are hardly any customers throughout the day, and most of the customers who do come in will typically know exactly what they are going to buy before they even came in, so they often don't need your assistance... so you find yourself pacing a lot throughout the tiny store for the most part. Worked a full day here, and by the end of the day I knew it wasn't for me. And on top of all this, they didn't even pay me for my shift, despite agreeing to pay me and telling me my wage. Not worth it.
Not many customers, not much to do, lots of standing
Pet Expert (Former Employee) – Sherwood Park, AB – 28 June 2017
not worth the amount of work you have piled on you for minimum wage. there is no support from head office, the people they send to check store standards snub their noses at employees and the managers kiss their butts. it doesn't matter if you've worked here for 4 years or 2 months you'll all make minimum wage. the nutritional training is awesome though, i really enjoyed the training videos and programs.
poor management, no support from head office, no safety training, staff are told they have no rights, no pay increase for long term staff, manager picks favorites and schedules everyone else to accommodate
Sales Associate (Former Employee) – Ottawa, ON – 7 June 2017
I had this position for 8 years. I had year wage increases, but, even though I worked 40 hours a week, I was a part-timer and received no benefits. Once the minimum wage went up, all of my advancements were null and void. I made the same as the new untrained people walking in.
I became a single parent with little support, and was reprimanded for not being able to work all the days they wanted me to, because I didn't have daycare on those days.