Cashier/Sales (Current Employee) – Dunnville Ontario – 14 August 2013
Working at Pet Valu there are many responsibilities.
A typical day at work for me is making sure the animals have fresh food and water and their cages are presentable for when customers come into the store.
I have learned many new things about different types of animals and nutritional facts about them so I can provide my best knowledge to any questions a customer may have, about what certain foods or medications they are thinking about for their animal.
The management at Pet Valu is great. Being a corporate store we do have a lot of pressure on us to meet certain sale requirements and if we aren't meeting them there is always a lot of help to try new things to find what will work best for all of us employees.
My co- workers are great, we all get along and we all work together to get the job done!
The hardest part of my job is when my manager is away on holidays, I take on most of the responsibilities to make sure the store is kept the way is should be.
The most enjoyable part of my job is getting to interact with new people everyday, helping them, listening to them, and also meeting there pets.
Sales Associate (Former Employee) – Ottawa, ON – 7 June 2017
I had this position for 8 years. I had year wage increases, but, even though I worked 40 hours a week, I was a part-timer and received no benefits. Once the minimum wage went up, all of my advancements were null and void. I made the same as the new untrained people walking in.
I became a single parent with little support, and was reprimanded for not being able to work all the days they wanted me to, because I didn't have daycare on those days.
Sales Associate (Former Employee) – Surrey-White Rock, BC – 1 June 2017
Overall enjoyed working with my co-workers, however my manager was very rude and disrespectful to staff. When you voiced concerns or ideas she completely talked over you. No listening skills at all. Manager consistently came in too early and left when we were very busy. Forget talking to upper management as they lacked basic communication skills and basically wanted you to "make it work". Not worth it.
Helping customers find the right product for their pet.
Key holder/Assistant Manager (Former Employee) – Hamilton, ON – 1 June 2017
Pet Valu was a fantastic place to work. The schooling alone for better understanding on pet nutrition was phenomenal. The customers are great and head office when they get their stuff together works well.
MANAGER (Former Employee) – Edmonton, AB – 13 May 2017
They keep management busy but hire poor employees and expect you to build them up. Challenges in the workplace include standing for long periods of time and quickly resolving problems. Great training is provided and ongoing support is always there.
Sales Associate/Cashier (Former Employee) – Toronto, ON – 20 April 2017
Pet Valu is a place where you want to inspire pet owners to provide theirs pets with a healthy and happy life. Weather its an allergy, health problem or just wanting to keep your pet healthy, we will know what you need.
Work with cats, happy customers, fun environment, good boss
Part Time Sales Associate (Former Employee) – Waterloo, ON – 29 March 2017
I loved working with animals and building customer relationships. Overall the duties and job description weren't too complicated, easy straight forward daily operations. Where this company rates low for me is job security and advancement. The stores aren't managed well, and the company does not value it's employees. I could have retired from this "job" if the company had invested in me as much as I invested into it.
Sales Associate/Cashier (Former Employee) – BC – 24 March 2017
Corporate review - I haven't worked in a franchise store. You start at minimum wage and pretty much STAY at minimum wage. Once a year raises at 1-3 % of current wage amounts to 12-35 CENTS at a time (in BC) pretty much a slap in the face to anyone expecting a decent raise for hard work. You will get better raises just waiting for provincial minimum to go up. No support or respect for anyone underneath management. Often work alone and expect to complete numerous tasks (a lot of which are out of sight of the front door) while also taking care of customers at the highest level possible. No break room or office in some locations. Unpaid overtime. Ridiculous hours. Open until 9pm EVERY weekday. Usually understaffed since the corporate management gets bonuses for keeping their staff hours down. Unfortunately I could go on. Anything less than management should be a high school students job or someone just entering the work force, for anyone else with experience it is not worth it.
Fun envirnoment, lovely customer base, organized way of business for the most part.
Retail Sales Person and Pet Nutrition Expert (Current Employee) – Saint John, NB – 13 March 2017
I really do enjoy this job. The environment is laid back yet everything gets done. We get to do fun things, we see animals in a daily basis, we have events and fundraisers for local spca and rescue group which is very fufilling but my cons are its a very small staff (5) at my particular location which can cause quite a few issues in my opinion, although it does have its perks as well.
Wonderful Company to work for if you are an animal lover!
Store Manager (Former Employee) – Gananoque, ON – 13 March 2017
I enjoyed the 7 years I spent with Pet Valu, my ultimate goal was to build sales and buy the store I was running. Unfortunately the downside to working for a franchising organization is that you have no job security and my store sold before I could try to buy it for myself.
Customer Service (Former Employee) – Edmonton, AB – 3 March 2017
Fronting and stocking shelves, lots of heavy lifting, you normally work on your own. Responsible for store janitorial work. Poor management and upper management. You do not go to district manager or HR with issues as they strictly work for the company. High staff turnover. They lose a lot of great staff because of the managers (micro manage, there way or the highway, even if not up to company standards). Some managers ran down their staff in front of customers and other staff. Most co-workers were awesome to work with and dealing with customers was a great part of the job. Most discouraging part of the job is when you work by yourself, lineup at the till and customers waiting for assistance, lost a lot of customers because of this. If you worked a full shift you received a lunch break, but there were no coffee breaks allowed.
Sales Associate (Former Employee) – Leamington, ON – 23 February 2017
helping customers with there problems with their animals the proper health care for their animals great management hardest part of the job was seeing a sick animal and not being able to help watching pets grow and playing with them at work
Assistant Manager (Former Employee) – Kitchener, ON – 21 February 2017
Decent place to work if you love animals. Not much room for growth though and a lot fo corporate locations are turning into franchise so chances are you won't be kept on the stafff. Corporate doesn't always have a spot for you to move to so you may be left out of a job.
Customer Service Representative & Store Management (Former Employee) – Richmond Hill, ON – 14 February 2017
I really loved working for Aurora, she was so great. I loved working with the people and their pets, although I had to stop working there because of my school situation I will always point people with pets in Aurora's direction, she is awesome!