Pet Valu Employee Review

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Retail done differently
Sales Associate and Cashier (Former Employee) –  Toronto, ON3 June 2014
A typical day of work consisted of the opening procedure of the store, counting the money, dealing with customers, acting as both the cashier and sales associate, and finally closing the store. That closely summarizes the typical job at Pet-Valu, such as simple and straight-forward, however I would like to add that Pet-Valu is much more than just that. Pet-Valu is a retail job at a much slower pace with the advantage of dealing with the occasional pet that walks in. Mainly, the job consisted of up-selling certain products over others and educating the customer with the best choices.
Advantages consisted of working with sweet and gentle co-workers, as well as having time to relax and have things done at a certain pace. Since Pet-Valu isn't a huge retail store, employees get to meet, interact and work with management on a daily basis and communicate whatever difficulties they may have.
However, I can't say that working at Pet-Valu is perfect either. There is lots to learn while on the job. Training consists of hours of training videos and workbooks to learn the basics of all types of animal nutrition to teach the customers. However without prior knowledge and experience with all types of animals, giving advice to customers regarding certain things can be difficult.
Furthermore, since some locations are franchised and others corporate, there are differences between the two. I have worked in both types, where the franchised owner is on top of everything related to money and as an employee, you learn to be very careful with how you count money. While in corporate, the higher-ups
  more... are constantly changing managers around to where they were better 'suited'. So a big disadvantage would be getting used to dealing with different managers and changes in corporate.  less
Pros
Meeting a new animal friends
Cons
Higher-up management, constant changes of management
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most enjoyable part of the job
Sales clerk/cashier (Former Employee) –  Brantford, ON11 December 2017
the most enjoyable part of the job aside from the friendly and loyal customers was fun meeting and interacting with the animals that customers would bring in with them.
Pros
friendly open door policy
Cons
some heavy bags of dog food..lol
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Hostile work environment
Customer Service (Former Employee) –  Alberta7 December 2017
Love my regular customers and most my coworkers.
Manager is very unprofessional, bully’s who she doesn’t like, talks inappropriately about other staff as if it were high school.
Takes motivated and happy people and leaves them Completely defeated and feeling dumb even though they weren’t properly trained or given clear job expectations. District manager never comes to the store and when they do they just tell you the store looks wrong and leave.
Very disappointing.
Pros
Working with animals
Cons
Management
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Overall rating

3.4
Based on 251 reviews
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Ratings by category

Work/Life Balance
3.5
Salary/Benefits
2.5
Job Security/Advancement
2.8
Management
3.0
Culture
3.4