Pros: Pizza Fridays, Barbecues, Christmas party, best team decorations
Cons: Rude and angry customers
Manned the telephones. How to speak to all types of people. Well managed and caring about their team members. Co-workers were Good people and I enjoyed working with them. Hardest part of the job was not giving the customers what they wanted, usually financial assistance for repairs past their warranty period. Or paying for their engine, when they did not keep up regular maintenance schedules.
Talking to customers when they wanted information or being able to resolve their issues.