Bilingual Customer Service Representative
People Store Staffing Solutions - Mississauga, ON

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Job Duties:

  • Receive all incoming service calls from customers and correctly obtains the appropriate information from the customer in a courteous and timely manner
  • Develops and maintains positive relationships with external and internal customers.
  • Relay calls and other information to technical representative by pages, telephone or message system
  • Parts order entry as required to replenish car stocks for technicians
  • Communicates priority basis for service calls to technicians
  • Entering service requests, technical activity and call completion information
  • Access and maintain customer files to ensure up to date information such as contract expiry date and renewal dates and advises Administration accordingly.
  • Input and maintain current customer data (i.e. address changes as required)

Skill Requirements:

  • Computer literate (data entry)
  • Attention to details
  • Customer focused
  • Positive and professional attitude
  • Excellent verbal and written communication
  • Bilingual in French & English
  • 1 year of Customer Service experience

To be discussed with potential applicants