Client Advisor - Oil & Gas Wells
People Store Staffing Solutions - Calgary, AB

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Job Duties

 Resolve & respond to internal & external Customer Call tickets regarding Well information and datasets.
 Prepares or consolidates documentation on processes, data models, metadata & procedures for customer consumption.
 Assists Product Management with the development, testing and deployment of strategic projects.
 Assists in ensuring the overall quality and completeness of well & related databases.
 Participates and interacts with Customers through an Online Data Community.
 Participates in Client Advisor meetings & other cross-functional meetings as required as a Subject Matter Expert.
 Provides expertise to Marketing, Sales, Product Management and others as necessary.

Specific Job Duties

 Activities associated with Customer Call Tickets:
 Processes incoming Customer Care tickets, prioritize enquiries, perform initial evaluation by checking entitlements, confirming user information/access and resolving enquiries as required.
 Where necessary, escalates call tickets to appropriate internal departments (Customer Care, Information and Insight Operations [IIO], Information and Insight Operations Services [IIOS], Energy Technical (ET) for call ticket resolution.
 Responds to customer enquiries by utilizing general domain knowledge and knowledge of data field structures and schemas to perform complex information querying, analysis and compilation.
 Contacts customers as required for clarification of enquires or for call resolution.
 Monitors, analyzes & performs trend analyses on well datasets.
 Performs complex querying and analysis regarding well datasets.
 Reconciles Customer entitlements & licensing.

Required Education

A University Degree or Technical Diploma in Engineering, Petroleum Geology, Mineral Geology or equivalent experience.

Required Experience

  • 5 -10 years’ experience in a direct or related field.
  • Must have Oil and Gas well workflow knowledge/experience.
  • Knowledge of and experience with Spatial databases (SDE), Relational Databases (Oracle, MS Access), UNIX, query tools (Toad, MS Access, SQL) is an asset.
  • Experience with Oil and Gas data models (PPDM) is an asset.

About this company
People Store provides a continuous partnership with its clients and associates through a unique tiered approach to staffing: Diagnosis and...