Growing pains but great learning opportunities
Customer Service Branch Manager (Current Employee) – New York – March 16, 2015
Prior to the acquisition of ~60 branches of Citizens Bank, the company was run a certain way. Since then many things have changed in terms of management, goals, and overall focus.
The system of two managers, one operational and one sales, has intertwined their overall assignments without maintaining purpose for both roles.
In a Branch management role you are afforded many new items to learn/leverage/required thresholds such as; Mortgage lending, consumer lending, business lending, life insurance sales, investment sales, and Notary. While the trainings and licensing are great growth potentials, each new license/topic requires individual thresholds or goals to be met.
many certifications/trainings to be had
get pulled in many different and changing directions