Customer Service Associate (Current Employee), Massachussets – November 20, 2014
Pros: pto, training, work life balance
Cons: unprofessionalism at management level, uneven pay
Lot's of opportunities and training to advance your career.Great PTO and work-life balance.
Unrealistic sales goals paired with archaic technology and support systems.
The only way to get anywhere is channeling your inner teenager. Work culture displayed at the retail level is juvenile and not endearing to anyone seeking – more... to develop as a consummate professional.
The opening of a 25 dollar checking account often elicits a storm of poorly drafted, albeit colorful, E-mails in the market. – less
Customer Service Manager (Former Employee), NY – May 25, 2014
There is no work life balance, you are required to work 9/12 hr. days including weekends. Low pay and no raises given. Terrible upper management and HR. Have to do the same job as the FSM but get paid 20k-30k less.
SR. Customer Service Associate (Former Employee), Bristol, CT – April 21, 2014
People's United bank was a great job were you learned a lot about the banking and finance world. It's a job were you learned to deal with a range of customers and gain a lot of customer service skills. There is a big family vibe in every branch everyone helping out each other so the branch could succeed with sales goals. The hardest part of the job – more... was sometimes dealing with difficult or unhappy customers. the most enjoyable part was the people you worked with and the customers that came in all the time were very pleasant. also gaining knowledge from doing day to day transactions – less
Loss Prevention Representative (Current Employee), Bridgeport, CT – April 20, 2014
Pros: meeting new people
Cons: travel time
Being a courier was a different experience. In a way, it helped me become a better driver and understand the value of being on time everyday. Tasks had to be done for branches at a certain time and I was trusted with confidential information to be handled in a professional manner.
Being a shy person, this helped me open up to people, as I was forced – more... to interact with the same people on daily basis. It helped me grow as a person – less
Great place to show off my customer service skills!
Senior Customer Service Associate (Current Employee), Saint Albans, VT – April 9, 2014
Pros: get to work with great people and interact with customers.
Cons: the sales goals that have to be met quarterly.
A typical day at People's United Bank is interacting with customers, processing customers transactions, daily teller work, opening new accounts. I have learned a lot over the past 3yrs working at the bank, I have learned all of the bank products that we offer, complete yearly training, take classes to improve myself, how to interact with customers on – more... a daily basis and many other aspects of the job. My co-workers are a great team and we are always trying to brainstorm ways to attain our goals as individuals and for the bank as a whole. The hardest part of the job is trying to achieve all the goals that I am handed quarterly. Sales has always been a weakness for me. The most enjoyable part of the job is interacting with customers because over time I have gotten to meet a lot of great people and they always appreciate the help that I give them. Not all customers are friendly or easy to deal with sometimes but I always remain focus and try to help them out as much as I can. – less
Financial Service Associate (Current Employee), Brewster, NY – April 2, 2014
• Hands on experience in providing exceptional customer service and resolving clients’ accounts issues and maintaining contact with clients regarding cash and checking services • Understand the importance of providing excellent service, to maintain customer satisfaction, create trust, and generate return business
Customer Service (Former Employee), Nashua, NH – March 3, 2014
• Provide exceptional customer service to all of People's United Bank customers • Accurately identify customer needs and provide them with People's United Bank products that suit these needs • Grow core deposits and lending portfolio through applying knowledge of the bank and its products to knowledge of customer needs • Demonstrate behavior consistent – more... with customer service guarantees of People's United Bank – less
Great place for job advancement and career opportunities
Assistant Vice President (Current Employee), Bridgeport, CT – January 29, 2014
Daily manages a large staff to ensure the customer experience is executed to exceptional standards. I also manage daily sales of my team to make sure we are on target to attain goals. There is also a focus to ensure that the branch is within budget which is managed by utilizing daily reports. There are many opportunities for job advancement with the – more... growing organization. The most enjoyable part of the job is meeting new people and getting to know the customer base. I am also responsible for training and developing staff, which I enjoy the most because of my background of education. – less
Bank Teller /Customer Service Associate (Former Employee), Spring Valley, NY – January 20, 2014
Pros: easy tasks
Cons: repetitive and not challenging for me
It was my very first job in the banking industry and I must say, it is not quite the place to grow as quickly as you would wish to. Overall, It was not a challenging environment for me. I chose to start as a teller in the hopes that it would lead me somewhere but it did not. I want to make my time valuable and that is why i left the company. At the – more... end, it is great company for people who like to be comfortable and doing the same thing every day. – less
Customer Service Associate (Former Employee), Stratfield, CT – January 15, 2014
Pros: great opportunities to grow
I loved working for the bank, it's unfortunate that I left. I interacted with customers on a daily basis providing them with great customer service. My co-workers were great, we were all like family. The branch manager and myself became very close because after I had my first child, she became a grandmother and we had a lot in common. The hours were – more... great I was able to get out early enough to be home and spend time with my son. – less
Fast paced environment with a great deal of customer service.
Senior Customer Service Representative (Former Employee), Bangor, ME – November 11, 2013
I worked a Monday Though Friday shift with a Saturday shift once a month. Training was required to maintain banking compliance on a monthly basis. Our branch was very busy with one manager above my positon and I would over see tellerline of three staff members. The hardest part of my job sometimes was not being able to focus more on the customer needs – more... versus selling additional products as I really enjoyed helping people. – less
Finacial Services Associate (Current Employee), Baldwin Place, NY – November 8, 2013
Pros: good learning experience.
Cons: little to no breaks, interference with home life, vacation scheduling and two day weekends are exceptionally difficult.
-A typical day at work involves taking care of immediate sales goals, while preparing pipeline for the future. Maintaining customer issues, and engaging with current and prospective clientelle. Conformance issues are a priority in a banking environment. Conference call involement and meeting ever-changing and exceeding expectations. -Knowledge of banking – more... products, state and federal laws, and an expanded knowledge of exceptional customer service and increasing sales initiative. -Micro-managing increasing and making lower level management irrelevant. Good for immediate profit increase, but creating a destabalization of evenly distributed and strong management. Very formatted managerial training (may be the result of redundant jobs in upper-management increasing expectation). This creates very blueprint new managerial staff which leads to a disruption in sales environment. -Co-workers are well-hired and have created a healthy environment of in-branch competitiveness, as well as, supportive and consistent in-branch training. -The hardest part of the job is meeting expected and constantly increasing goals which leads to every in-branch bonus (team incentive, not individual). There is no curve, bonuses are paid out on a black and white system. This leads to in-branch shaming and disdain. There are many scheduling expectations, which make it near impossible to send out staff members to necessary training (short staffed, and constant staffing needs). This leads to hourly employees commuting for 6 day weeks with very rare two day weekends. -The most enjoyable part of the job is the learning experience and challenges faced on a daily basis. There is a strong appreciation for your clientelle and there is a great fulfillment in knowing that you can provide a good product and help someone, while building a relationship. Banks often take advantage of the consumer, but it's nice to know you can minimalize this and provide a service that otherwise would be overlooked. – less
People's United Bank is a diversified financial services company which provides consumer, commercial and wealth management services through approximately 375 branches in Connecticut, Massachusetts, Vermont, New York, New Hampshire, and Maine. Through additional subsidiaries, People's United provides equipment financing, asset management, brokerage and – more... financial advisory services, and insurance services. – less