Great place to show off my customer service skills!
Senior Customer Service Associate (Current Employee), Saint Albans, VT – April 9, 2014
Pros: get to work with great people and interact with customers.
Cons: the sales goals that have to be met quarterly.
A typical day at People's United Bank is interacting with customers, processing customers transactions, daily teller work, opening new accounts. I have learned a lot over the past 3yrs working at the bank, I have learned all of the bank products that we offer, complete yearly training, take classes to improve myself, how to interact with customers on a daily basis and many other aspects of the job. My co-workers are a great team and we are always trying to brainstorm ways to attain our goals as individuals and for the bank as a whole. The hardest part of the job is trying to achieve all the goals that I am handed quarterly. Sales has always been a weakness for me. The most enjoyable part of the job is interacting with customers because over time I have gotten to meet a lot of great people and they always appreciate the help that I give them. Not all customers are friendly or easy to deal with sometimes but I always remain focus and try to help them out as much as I can.
Intern (Former Employee), Bridgeport, Ct – January 27, 2015
I would learn how different facets of the bank worked. As a intern I had to do a lot of the dirty work but enjoyed it. A typical day would be filing papers, or putting numbers on spreadsheets. Many of my co-workers were older then me so it was hard to relate but as a sports fan I was able to bond with many of the males about sports. The hardest part of the job was the monotonous day.
Lead Customer Service Associate (Supervisor) (Current Employee), Boston, MA – January 22, 2015
Pros: nice hours
Cons: benefits suck, management has lost their way, you'll work hard but get 0 credit.
People's United Bank was a dream come true when I first started her 3 years ago. However; since starting here the culture has changed and everyone, especially the customers are suffering because of it.
The Boston market has focused a lot on hiring people from BOA so that they can bring that BOA attitude of selling and apply it here and while I believe change can be good, it has hurt this company. New managers are not trained on the culture or even how to process transactions or open accounts. No one is ever held accountable and customers are always given wrong information because people in management don't want to admit they're wrong.
There used to be a lot of opertunity to grow but the growth manager won't promote anyone internally because he thinks everyone is lazy and tries to bully you into working for free until he is basically out of options and has to promote people out of pure nessacity.
If you're looking for a job this place will help to pay your bills but if you're looking for a career you might want to consider looking elsewhere.
Customer Service Associate (Current Employee), Massachusetts – January 15, 2015
Pros: pto, worklife balance, numerous opportunities for growth
Cons: prevalent petty politics
Great work life balance and benefits. Largely sales oriented. You will do fine if you are not overwhelmed by the politics. Know what you want to specialize in and know the right people and you'll gain great experience.
Customer Service Rep (CSA) (Current Employee), Danbury, CT – January 3, 2015
i love what i do at the bank. i learn everyday something new. i love working with my co-workers. its all about team work, there is always someone there to help with problems. i enjoy working with coworkers and customers. manager is always there to help and teach new things. i dont think i call hardest part of my job when i dont know how to help customer because i learn and use for next time.
People's United has a professional, community-or, it was oriented management staff. Each department, with whom I developed web content, had management with a forward focus. At every level ways to enable a positive customer experience was a priority.
Great management and retail training program, where great direction and hands on training is performed through stages. Business model flawed, dual management creates one sided enviroment where many inconsistencies and discrepencies are constant.
Commercial Credit Analyst (Former Employee), New York, NY – December 15, 2014
Pros: good location
Small Bank with a low key team. Very nice and small office. Typical day at work involves taking in real estate deals and analyzing financials for different borrowers. Work also includes going to real estate properties and doing a site inspection.
Financial Service Associate/ Personal Banker (Current Employee), East Hills, NY – November 11, 2014
• This position is the first line of sales and service contact for customers, contributing to branch profitability. • Provide customers with all aspects of product openings, servicing, and problem resolution. • Proactively seek needs based sales/referral opportunities of the organization’s financial products through relationship building with the branches customer base. • Partnered with Market Manager and Small Business Relationship Manager to cultivate new commercial lending opportunities • Assigned existing book of business and expected to increase both deposit and lending relationships • Experienced in making outbound sales calls both in person and via telephone
Sr. Customer Service Associate (Current Employee), Saugus, MA – November 7, 2014
Pros: great customers, friendly coworkers, great location
Cons: healthcare, short lunches, sales goals
I start the day off by coming in and getting my drawer from the vault to begin my teller duties. I then check to see if I have any calls I need to make to customers regarding sales or services.
After I finish my calls I check to make sure that everything that we faxed over the day before have reached the proper departments and have been imaged accordingly. If they have not I refax and check again the next day.
Throughout the day I handle customer transactions as well as balancing the ATM, Vault and TAU (Cash Dispenser)
My coworkers and I get along wonderfully. I am a very positive person that can get along with anyone. I have been told by many coworkers that I bring a sense of positivity to the office.
The hardest part of my jobs is the sales. We are constantly being pushed to sell this and sell that and although I am able to succeed, I still find it personally difficult and it takes me out of my comfort zone.
I enjoy the customer interaction of my job the most. Being able to help people from day to day makes my entire job worth while. I love when a customer comes in with a problem or complaint and I can have them smiling by the time they leave.
The politics are unbelievable & lots of micro managers
High level staff professional (Current Employee), Bridgeport CT – November 1, 2014
Pros: i work with some nice and talented people
Cons: many managers do not have the skills needed to lead and develop high level professionals
Over worked and under paid Very low merit budget (why bother low) Lots of back-stabbing at higher levels The politics are unbelievable Reward for good/great work is more work (no recognition or reward to go with that) The consequence for low performers is usually less work (the better performers take that on) and they slide by for years
Customer Service Representative (Current Employee), Rutland, VT – October 15, 2014
Pros: gained useful knowlege of the banking environment
Cons: department was disolved.
Enjoyed learning merchant services and helping customers on a daily basis. Strong support staff and enjoyable working environment. Sad that this department as part of a joint venture and all aspects were moved to new company out of state. I am a quick learner and excelled with this favorable team working environment.
Lead Call Center Representative (Current Employee), Burlington, VT – October 14, 2014
Pros: co-workers made it such a enjoyable and friendly environment
Cons: difficult to relay thoughts to management
* A Typical day at work is to come in at 8am, log into the phones and take calls until 5pm. We would have a 1hr lunch break during the day. * I learned a lot about customer service, I feel this job helped me to aquire knowledge about how to handle escalated situations, and as a supervisor that is what I spent my day doing. * The hardest part of the job was figuring out certain customer issues. Some issues just take time to research and figure out. However this was also the most rewarding part of the job. Figuring out a complicated customer issue and being able to contact the customer and tell them that we have found a resolution was enjoyable.
Environment not conducive to conducting financial transactions
Senior Customer Service Associate/Teller (Current Employee), Staten Island, New York – October 10, 2014
Pros: great staff
Cons: long hours. long drive from somerset, nj to staten island, ny.
People's United Bank is an in store bank. People's is open 7 days a week. As a Senior Customer Service Associate I am able to open and close the branch with another associate. The hardest part of the jobs is working at least three days a week open to close - 9AM to 7:30PM. I enjoy working and helping my customer have a great relationship with my bank.