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People's United Bank
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115 reviews

People's United Bank Employee Reviews

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wouldn't go back
Financial Services Associate (Former Employee), MassachusettsAugust 11, 2015
Whole focus is on selling customers more products. They forget that banking is a service and put selling ahead of everything else. Lots of pressure to reach sales goals.
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Management
Lead Debit Card Loss Prevention (Former Employee), Bridgeport, CTAugust 8, 2015
There was a constant change in management from the Vice Presidents to the various sections in management throughout the company. It created culture of hostility because there was a constant change in management styles that clashed with any remnants of consistency.
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good place
Customer Service Associate (Current Employee), waterbury ctAugust 3, 2015
Pros: nice
Cons: short breaks
Fun work place with supportive management,
nice place to work
i recommend to all
nice managment
fun place for work
its small place but good
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minimal work experience required to perform an excellent job.
Principal Responsibilities (Former Employee), Bridgeport, CTJuly 23, 2015
Pros: low levels of stress
Cons: limited compensation
Dunkin Donuts is a good start for any young adult looking for work, providing the most flexible schedules and requiring employees to perform simple tasks. The longer you work for the franchise, the more responsibilities given to the employee.
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Senior management poor decision makers
Branch Manager (Former Employee), Long Island, NYJuly 17, 2015
Pros: you learn a lot in all areas of banking
Cons: super micro managment constantly interfering with productivity
When you start with this company, a very good impression the first couple of weeks and then you start realizing how disorganized and backward this bank is. Although they provide very good training in each job family but no resources to practice your skills. You are basically a teller all day no matter what the job title because staffing is a big issue. Employees are moved to other branches against – more... their will. It could be tellers, personal bankers or managers. By the time you build a good team, it is broken again. Customers are always seeing new faces and they feel that branches are more like training centers where no one stays to build relationships. Upper management feels like People's United bank is a franchise that they own. They can hire and fire as they please. Complete disregard for the suffering those employees may go through. You will get the impression that you are a valuable employee as long as you "Yes" them to death. If you start giving your suggestions and voicing your opinion, your days will be limited. They will find anything to terminate you. Job security with this bank is ZERO, you are just another number. Once they have used you and abused you, you will be out of this bank or you would want to leave. Training is the best part of this bank. – less
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Excellent place to work!
Senior Customer Service Associate (Current Employee), Ansonia, CTJuly 7, 2015
Pros: Management, benefits, growth, products, people.
Cons: wages are a little low, hours are a little long.
Excellent environment, great leadership, and fantastic benefits. There are plenty of opportunities available if you work your timing right, you can achieve all of your goals.
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Great place for new undergrads
Customer Service Associate (Former Employee), Marlborough, MAJune 25, 2015
Pros: Great place to work
Very hectic especially during busy seasons. You might have to work on weekends. great starting pay. It is sometimes hard to get a job there directly. thus, you might have to get in through an agency.
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Great Coworkers, upper management was the issue
Customer Service Associate (Current Employee), Wells, MEJune 16, 2015
I work with wonderful coworkers daily but the upper management needs work. They don't understand what it is like to work face to face with customers so they make awful decisions based on assumption of day to day work. They don't treat you like individuals. It is also all about numbers without even considering the factors involved. They do offer a lot of training, but no pay raise for any of it.
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Busy atmosphere with something new to learn everyday
Financial Service Associate (Current Employee), Bridgeport, CTJune 16, 2015
Working at my job is a very good learning environment. It is a very fast pace environment with a lot of learning opportunities. One of the main things learned is customer service, hence having great customer service skills. Management helps to make the day go by faster and clears up any questions or issues that come up throughout the day. Coworkers also help to get to the ultimate goal and we all work great together. The hardest part of the job is not being able to answer certain questions myself. This is where learning oportunities come from. The most enjoyable part of the job is seeing the satisfaction on the customer's face when their problem has been resolved and they have accomplished what they came to do.
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Productive place to work
Customer Service Representative (Former Employee), Bridgeport, CTJune 4, 2015
People's Bank was an enjoyable place to work, with it's family oriented atmosphere. Most people who work there have been employed a long time witht he company. The history of the Bank is impressive and I learned a lot about myself and working with people.
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Productive and professional
Customer Service (Current Employee), Torrington, CTMay 2, 2015
Love this job, love customers, love banking. I wait on customers, cash checks, deposits and withdrawls, also I can open accounts.
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champainge taste on a beer budget
Lead Customer Service Associate (Current Employee), New Haven,CTApril 18, 2015
The experience that you get working at Peoples United is great. You can get ample training within the company if the tight scheduling will allow it. Working at a traditional branch is ideal, the Stop and Shop branch hours are very convenient for the customers, not so much for the employees. The day to day daily tasks that are asked of the employees are more than what you are compensated for. Employees – more... are often asked to work long 10 hour day, open and maintain personal and business accounts, open and close the branches, audit boxes and ATM. You are often expected to perform management tasks only being compensated for teller pay. It’s very hard to balance work and home life with PUB. It’s a great place to start and take advantage of the training; however it is not a career for most by any means. – less
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Not great....
Customer Service (Former Employee), Nashua, NHApril 17, 2015
This bank has turned into such a corporate bank that all of it's employees despise working there. The pressure to sell banking products placed upon the tellers is deplorable and embarassing.
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too much politics within the organization
Wealth Management Account Service Rep (Former Employee), Bridgeport, CTMarch 30, 2015
I learned a lot while I worked there for 3 1/2 years. The most enjoyable part of my job was communicating with various administrators across New England.
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Long days
Customer Service Manager (Current Employee), Tarrytown, NYMarch 29, 2015
Don't feel valued as an employee. The pay is ok. Upper management is heavily involved in your day to day activities. Micro managers
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Respect in all positions
Branch Manager (Former Employee), Commack, NYMarch 20, 2015
Pros: work life balance
Cons: no support
Set individual goals for large staff. Get daily focus for the day interact with all types of clients. Assist them with banking transactions such as lending & consumer & business deposits. Solve issues with accounts. Enjoyed the clients every day!
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Growing pains but great learning opportunities
Customer Service Branch Manager (Current Employee), New YorkMarch 16, 2015
Pros: many certifications/trainings to be had
Cons: get pulled in many different and changing directions
Prior to the acquisition of ~60 branches of Citizens Bank, the company was run a certain way. Since then many things have changed in terms of management, goals, and overall focus.

The system of two managers, one operational and one sales, has intertwined their overall assignments without maintaining purpose for both roles.

In a Branch management role you are afforded many new items to learn/leverage/required thresholds such as; Mortgage lending, consumer lending, business lending, life insurance sales, investment sales, and Notary. While the trainings and licensing are great growth potentials, each new license/topic requires individual thresholds or goals to be met.
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Friendly work environment
Senior Customer Service Associate (Former Employee), Avon, CTMarch 12, 2015
It was a great learning experience and the people I worked with were extremely friendly. I really enjoyed my time there.
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great learning experience
Intern (Former Employee), Bridgeport, CtJanuary 27, 2015
I would learn how different facets of the bank worked. As a intern I had to do a lot of the dirty work but enjoyed it. A typical day would be filing papers, or putting numbers on spreadsheets. Many of my co-workers were older then me so it was hard to relate but as a sports fan I was able to bond with many of the males about sports. The hardest part of the job was the monotonous day.
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A little bank with a big bank attitude
Lead Customer Service Associate (Supervisor) (Current Employee), Boston, MAJanuary 22, 2015
Pros: nice hours
Cons: benefits suck, management has lost their way, you'll work hard but get 0 credit.
People's United Bank was a dream come true when I first started her 3 years ago. However; since starting here the culture has changed and everyone, especially the customers are suffering because of it.

The Boston market has focused a lot on hiring people from BOA so that they can bring that BOA attitude of selling and apply it here and while I believe change can be good, it has hurt this company. – more... New managers are not trained on the culture or even how to process transactions or open accounts. No one is ever held accountable and customers are always given wrong information because people in management don't want to admit they're wrong.

There used to be a lot of opertunity to grow but the growth manager won't promote anyone internally because he thinks everyone is lazy and tries to bully you into working for free until he is basically out of options and has to promote people out of pure nessacity.

If you're looking for a job this place will help to pay your bills but if you're looking for a career you might want to consider looking elsewhere. – less

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