Payless ShoeSource Employer Reviews

It's a great workplace environment with some minor problem.

A typical day at work consists of running whatever shipment has been left over from previous days, ensuring the store remains neat and tidy, and servicing all customers along with any tasks the manager has requested to be done. Tasks such as promo tagging, sale change set up, rack representation, and a weekly "huddle". The most enjoyable part of the – more... job is the people I work with. The store associates are extremely friendly and easy to get along with. The hardest part of the job is trying to keep up with everything the manager and assistant manager expect from us. The amount of work that is expected to be done by associates each shift while maintaining the store numbers and servicing all customers is nearly impossible. The management is constantly changing and extremely inconsistent. In the past year alone our store has had 6 different managers/assistant managers. The constant change adds stress and pressure on the associates to adjust to a new style of management. – less

Payless Shoe Source training includes product knowledge, opening and closing duties, stocking, point of sale operation and sales engagement strategies.

The current mission statement, for Payless, has refocused on value and customer service. This refocusing, is an attempt to regain our market share and lost traffic.

- greeting costumers and help them with their needs
- learned about fashion and the trends
- friendly co-workers
- friendly environment

I thoroughly enjoyed my time with Payless in that I loved our store. We had an amazing group of Associates who were able to work together like a well oiled machine. We rarely ever suffered any discord amongst staff and were generally all very happy being together in the store. Overall, I don't feel that Payless Shoesource values its employees. At least – more... that was the feeling in the last few years before our store was closed. More and more the importance laid in pushing our customers to buy more than they needed and then ask them uncomfortable questions at the cash register. I understand that it's incredibly important to market directly to customers when possible, however I don't believe we need phone #'s, addresses AND emails. – less

I loved the people that I worked with. However the pay left much to be desired. I never had a stable schedule. Overall it's a job designed to be done by high-school students, but they have strict rules about hiring people under 18. Or possibly as an on-the-side job.

I enjoyed the management at this particular job, as well as my co-workers. Overall this was an enjoyable place to work.

Was going through a lot of changes at work old manager resigned so it was up to myself and another lady to keep the store in tip top shape. Learned a lot about running a shoe store and scheduling.

a typical day at work would be putting away stock and selling the merch. i learned how to be a key holder and what responsibilities come with that postion, i love all my co-workers i get along great with everyone
the hardest part is to deal with certain things that change from manager to manager
most enjoyable is to see the looks on peoples faces after – more... you help them – less

Handling multiple customers in the store, balance between tasks and service. Paying attention to customer needs and detail to the company policies.Learning to handle tough situations on busy days. Cooperating as a team to get tasks and promote a great shopping experience for customers. Manager was encouraging teaching everyone how to manage the store – more... when they weren't around. The most enjoyable part of my job was being able to satisfy the customers that were coming into the store to find something for a special occasion, everyday wear, or for work. It was just the desire to help them find what they were looking for that made my job seem successful at the end of the day. – less

the people you work with are great, nice, and usually happy people. the deadest part of the jobs was doing the work of a fully time assistant manager and not getting any of the benefits like the paid, medical, dental, eyes, vacation. also getting called in early, asked stay late all the time and called in on your days off. And the manager when she is – more... there sits out back, while you work the floor by yourslef. and most of the people there are never fully trained – less

Working at Payless can be great, or terrible depending on your manager. A typical day involves helping customers, stocking shelves, doing stock and displays and working the cash register. Coworkers are always amazing

I have been working at Payless for four years. For a retail store, it has had very little turnover of it's employees. The manager has been working at the company for years and is very fair in assigning shifts, working around schedules and resolving in-store conflicts. I have been able to improve my confidence by learning how to approach customers, improve – more... my communication skills and develop my inter-professional skills. I work with a great team who have been working at the store a while and are well versed in their jobs. My typical day at work would include working with customers, dealing with transactions, cleaning the store, handling paperwork, bringing the deposit to the bank and closing the store. The hardest part of the job is dealing with frustrated customers, however conflicts are resolved easily through the stores policy and are supported by our manager. The most enjoyable part is the team I work with who are excellent workers and help me become a better employee. – less

This company has a very good training program which all the employees go through once joining the company it is very thero. Makes you very confident in heading to the store front with your best face forward. This company hires the friendliest people I really enjoyed working for this company.

I was in customer service and the atmosphere is relaxed. Non-commission so no pressure.

i would be at the cashier majority of the time assisting customers. would really go around and help our customers on their journey threw buying and trying on the shoes. i learned about conversion, witch i was great at. the hardest part of the job was the start when i would have to learn all the shoes , but it was also very fun.

Recieving and processing shipment orders, customer service, bank balances, opening and closing of the store. I learned some great customer service skills. Management was well trained co-workers were well trained and all very good to work with. The hardest part of the job was sometimes long hours, the most enjoyable part of the job was the customer service – more... skills I learned. – less

All the employees were fun to work with and had a wonderful positive attitude with fellow employees and customers.

I work there as a sales associate, people at Payless Shoesource have excellent values for customer service. They respect and provide professional help to all the customers entering the store. The management is excellent, we have a flexible schedule and we all treat each other with respect and dignity. It is like a second home for all of us where we – more... can share any problems and often get together and celebrate our team commitment. The most enjoyable part of the job are little friendly contests where all associates are give equal opportunity to participate in a friendly competition among others. Overall it is a great place for anyone interested in retail and sales and you really get to learn so much from customer interactions and experiences. – less