Automotive Service Advisor (Current Employee) – Richmond Hill, ON – 21 April 2017
A typical day at work would consist of using our database to assist customers finding the correct parts for their vehicles that they wanted. I learned that my passion for the automotive industry increased with the help of working within it. Management was good and I got along with all the "higher ups". Not nessarily the hardest part of the position but something that proved problematic would have be not being able to acquire the parts for the customers in the case that they were not available. The most enjoyable part would be doing what I love everyday (working in automotive industry).
Parts Counter (Current Employee) – Winnipeg, MB – 23 April 2017
As a company owned by Canadian Tire Corp. I expected to be treated fairly and given opportunities to improve my employment skills and lifestyle. I was very disappointed to learn of the maximum earning potential of all the employees below management. Wages are not enough to provide a comfortable lifestyle at full time. Corporate is constantly changing the policies of the stores without consulting management on the implication of and enforcement of these changes. policies are now in place that treat all employees as criminals and make it very difficult to do the most basic of tasks.
Great people in the partsource stores
Corporate oversight, constant illogical changes, little to no room for career advancement, low wages
Assistant Manager (Former Employee) – Red Deer, AB – 26 January 2017
There is never a dull moment working with this crew and there is never a reason to stand around but can still have fun doing the jobs. The pay isn't very good but store management makes up the difference.
Parts Pro (Former Employee) – Saskatoon, SK – 1 November 2016
the people who I was employed with became as close as family to me in a matter of months. the field was interesting and the culture was fascinating, however the constant bickering and abuse from customers over simple mistakes plus added stress from the management eventually pushed me enough to leave
Receiving Clerk (Former Employee) – Calgary, AB – 8 July 2016
Lots of paperwork for receiving. There is depot and store transfer to be put in the system plus finding and matching the invoices with that paperwork. Daily cores, defectives and resellables as well as a daily audit. Then receive skids by eye or by RF gun. Learned about car parts. Management was not so great at times. I liked working with my co-workers. They were very helpful when I needed it. The hardest part of the job at partsource was the paperwork for the weekly cores and defectives returns to depot. Most of it was enjoyable.
Store Manager (Former Employee) – Toronto, ON – 30 June 2016
managed a store for 4 years. the upper management has little knowledge of automotive industry making it difficult sometimes. Constantly coming up with non sense promos and bog down managers with endless reports that are next to never reviewed other than open cod reports and returns. they give u a 40 hour contract but have heard a regional manger say that we all knew it was not realistically a 40 hr a week job. Constantly told to cut hours but then asked why service is slow especially when a canadian tire complains about their delivery times. managers get stuck covering the hours because they are on salary and are pressured to cut hours and its the only way to save so you get stuck working some long weeks. Head office continually changes focus which is frustrating... pushing the most expwnsive brake cleaner and insisting that staff if written up for not selling it often enough. never want to pay employees fairly but insist they are paid as per industry standards... this is NOT true.
staff is usually nice
ridiculous hours and expectations with luttle resources provided
Good working environment. Just work. Typical day would be, shipping out of town parts, picking parts for in town deliveries, processing invoice transfers and reports, occasional driving for part deliveries and pickups. Good co-workers.
Commercial Manager/Parts Pro/Driver (Former Employee) – London, ON – 11 April 2016
Willing to work around your schedule. Advancement wasn't too bad just wasn't willing to pay enough to support a family. The only employee on salary at the store was the Store Manager who did whatever he pleased so I ended up doing his job for him all the time.
Auto Parts Counter Person (Current Employee) – Toronto, ON – 3 February 2016
It's a very easy-going job that has lots of customer interaction, both commercial and retail. Most employees have lots of automotive knowledge however those with the most knowledge and experience tend to be the first to leave into the automotive field due to the little pay. Working there is fun great people and very little work drama. The head managers have very little automotive knowledge and are mainly focused on the retail aspect of the store which has resulted in reduced commercial customer volume. The biggest downside is the large amount of customer phone calls in the store for simple questions. This is due to the fact that PartSource's website lacks the information of part stock or information resulting in customers phoning the store to get that information which causes an inconvenience to any customers in the store needing help or commercial customers trying to place orders. If the website was more like Canadian Tire's where you can look up the product before coming to the store it would run 100 times more efficiently. This isn't considered an annoyance rather than an inconvenience to customers waiting to purchase a product. Other than that I feel it's a great start if you want to get into the automotive trade but not ready to be an apprentice yet or if you're in college wanting a job to pay off schooling.
Great Employees, Fantastic employee discount on automotive parts and supplies. Flexible Scheduling.
Large Employee Turnover Rate, Management has little knowlege of automotive, Pay could be much better due to requiring a large amount of automotive knowledge, Unnecessary large volume of phone calls due to a lack of a functional website.
minimal hours, completey corporate, dont care about you
Automotive parts delivery driver (Former Employee) – Brampton, ON – 1 January 2016
they just care about their bottom line and profits, they give you the least hours they can get away with and have actual policies that stated that you can not work more than 24 hrs a week and they really just do not care about you at all
Delivery Driver (Current Employee) – Saskatoon, SK – 23 September 2015
O.K. some days, others...very trying on the nervous system. Pay isn't great, and there is not a hope of advancement. I have not had any formal training in learning other aspects of the business, and after what I have seen in the last three months; I wouldn't recommend working for Partsource.
PARTS COUNTER (Former Employee) – Toronto, ON – 7 May 2015
There are no stars in some areas for a reason and the 1 stars are legitimately myself rating that area a 1 star.
I've worked for both Canadian Tire and PartSource. I'm surprised to see the difference considering they're the same company. PartSource is owned by Canadian Tire. The difference between the two is that Canadian Tire is a franchise and is sold to individuals whereas PartSource is a corporately owned company.
I've worked at Canadian Tire and it was a such a pleasant company to work for.
To describe PartSource as a company I say this. The company has the WORST management (this is just an understatement), the management has a lot of politics, to the company each employee is just a number and can easily be replaced. The company is extremely OVERPRICED for both retail and commercial customers. I've had many customers complain to me about how much cheaper they can get stuff from other companies. PartSource claims they price-match, but they really do not. On the website it says we'll price-match + 10% on top of that if it doesn't go below our cost which is totally reasonable.. if the company put actions to their word that is. THE COMPANY DOES NOT PRICE-MATCH. The top of the company wants to see results, but they do not see what the regional managers and store managers are doing, they are harming the company itself. Employee wise, the treatment here is very much like straight warehouse labor. ALWAYS HAVE TO BE DOING SOMETHING. No health benefits, no company events for employees unless appointed by employees. Company takes no care for employees and does not even treatmore... them.
If anyone in the superior level of PartSource reads this, INVESTIGATE YOUR STORE AND REGIONAL MANAGERS. I don't know how many customers/employees have to complain before you take some action just because the store/regional managers don't care doesn't mean you have to either.
As for the location I've worked at. It was downright terrible, I'm 20 years old I've worked here for a year and a half. It was the worst year and a half I've spent at a company. The compensation for pay is unfairly distributed as newer employees are getting paid more than the employees currently working here (most for over a year). My manager was a personal pain because he thinks everyone is a robot and must be doing something constantly. We've had a few meetings where the store manager and regional manager tried the whole "we actually care for you" thing when in reality they didn't because they talked out of their assxs. He kept complaining about how I am not a hard-worker when I worked harder than most employees there. Unfair treatment at it's greatest. There would be employees talking, laughing it up in front of a camera but the one minute I took out to catch my breathe and talk with a fellow employee I was "wasting the company's time" In the last few months of working there the location I worked at we had at least 6 people quit. I'm still wondering if anything actually happened or was investigated because numbers were never met, employee satisfaction was straight down the drain and customers.. don't even get me started.
The only plus side to working there was the friends I met there and the cool customers that came in, you meet a lot of new people and learn some cool stuff and feel bad for them when you sell them parts that you know are a complete RIP OFF because the mark ups are ridiculously high. One other plus side was the pain of working there for a year to finally be able to quit and feel like a weight has been lifted off your shoulders. It feels GREAT!
FOR FUTURE APPLICANTS. CONSIDER IT DEEPLY IF YOU APPLY. MAKE SURE YOU GET GOOD REVIEWS FROM EMPLOYEES AT THE LOCATION YOU WANT TO APPLY AT. YOU'RE NOT JUST A NUMBER, YOU'RE A PERSON.less
Customers are cool, being asked to drive from time to time
Worst management, too much politics, poor compensation, over-priced