Parts Pro (Current Employee) – Kitchener, ON – 16 May 2017
Its a fairly easy job to get the hang of. You need to be able to lift a lot but its easy. The customer service skills you learn are really useful. The hardest part of the job is trying to please customers and not violate company policy. They also do not pay well.
Easy going work environment
You don't get paid for your lunch, doesn't pay well.
Parts Counter (Current Employee) – Winnipeg, MB – 23 April 2017
As a company owned by Canadian Tire Corp. I expected to be treated fairly and given opportunities to improve my employment skills and lifestyle. I was very disappointed to learn of the maximum earning potential of all the employees below management. Wages are not enough to provide a comfortable lifestyle at full time. Corporate is constantly changing the policies of the stores without consulting management on the implication of and enforcement of these changes. policies are now in place that treat all employees as criminals and make it very difficult to do the most basic of tasks.
Great people in the partsource stores
Corporate oversight, constant illogical changes, little to no room for career advancement, low wages
Automotive Service Advisor (Current Employee) – Richmond Hill, ON – 21 April 2017
A typical day at work would consist of using our database to assist customers finding the correct parts for their vehicles that they wanted. I learned that my passion for the automotive industry increased with the help of working within it. Management was good and I got along with all the "higher ups". Not nessarily the hardest part of the position but something that proved problematic would have be not being able to acquire the parts for the customers in the case that they were not available. The most enjoyable part would be doing what I love everyday (working in automotive industry).
Assistant Manager (Former Employee) – Red Deer, AB – 26 January 2017
There is never a dull moment working with this crew and there is never a reason to stand around but can still have fun doing the jobs. The pay isn't very good but store management makes up the difference.
Parts Pro (Former Employee) – Saskatoon, SK – 1 November 2016
the people who I was employed with became as close as family to me in a matter of months. the field was interesting and the culture was fascinating, however the constant bickering and abuse from customers over simple mistakes plus added stress from the management eventually pushed me enough to leave
Receiving Clerk (Former Employee) – Calgary, AB – 8 July 2016
Lots of paperwork for receiving. There is depot and store transfer to be put in the system plus finding and matching the invoices with that paperwork. Daily cores, defectives and resellables as well as a daily audit. Then receive skids by eye or by RF gun. Learned about car parts. Management was not so great at times. I liked working with my co-workers. They were very helpful when I needed it. The hardest part of the job at partsource was the paperwork for the weekly cores and defectives returns to depot. Most of it was enjoyable.
Store Manager (Former Employee) – Toronto, ON – 30 June 2016
managed a store for 4 years. the upper management has little knowledge of automotive industry making it difficult sometimes. Constantly coming up with non sense promos and bog down managers with endless reports that are next to never reviewed other than open cod reports and returns. they give u a 40 hour contract but have heard a regional manger say that we all knew it was not realistically a 40 hr a week job. Constantly told to cut hours but then asked why service is slow especially when a canadian tire complains about their delivery times. managers get stuck covering the hours because they are on salary and are pressured to cut hours and its the only way to save so you get stuck working some long weeks. Head office continually changes focus which is frustrating... pushing the most expwnsive brake cleaner and insisting that staff if written up for not selling it often enough. never want to pay employees fairly but insist they are paid as per industry standards... this is NOT true.
staff is usually nice
ridiculous hours and expectations with luttle resources provided
Good working environment. Just work. Typical day would be, shipping out of town parts, picking parts for in town deliveries, processing invoice transfers and reports, occasional driving for part deliveries and pickups. Good co-workers.
Team Leader (Former Employee) – Timmins, ON – 7 May 2016
le monde qui travail est tres gentil, toujours une bonne journee car le monde que tu travail avec. les clients et les cammioneurs , par contre son ce qui rend la vie stressante a Partsource, ton cerveaux travail toujours.
Commercial Manager/Parts Pro/Driver (Former Employee) – London, ON – 11 April 2016
Willing to work around your schedule. Advancement wasn't too bad just wasn't willing to pay enough to support a family. The only employee on salary at the store was the Store Manager who did whatever he pleased so I ended up doing his job for him all the time.
Auto Parts Counter Person (Current Employee) – Toronto, ON – 3 February 2016
It's a very easy-going job that has lots of customer interaction, both commercial and retail. Most employees have lots of automotive knowledge however those with the most knowledge and experience tend to be the first to leave into the automotive field due to the little pay. Working there is fun great people and very little work drama. The head managers have very little automotive knowledge and are mainly focused on the retail aspect of the store which has resulted in reduced commercial customer volume. The biggest downside is the large amount of customer phone calls in the store for simple questions. This is due to the fact that PartSource's website lacks the information of part stock or information resulting in customers phoning the store to get that information which causes an inconvenience to any customers in the store needing help or commercial customers trying to place orders. If the website was more like Canadian Tire's where you can look up the product before coming to the store it would run 100 times more efficiently. This isn't considered an annoyance rather than an inconvenience to customers waiting to purchase a product. Other than that I feel it's a great start if you want to get into the automotive trade but not ready to be an apprentice yet or if you're in college wanting a job to pay off schooling.
Great Employees, Fantastic employee discount on automotive parts and supplies. Flexible Scheduling.
Large Employee Turnover Rate, Management has little knowlege of automotive, Pay could be much better due to requiring a large amount of automotive knowledge, Unnecessary large volume of phone calls due to a lack of a functional website.