A typical day at work would always start at either 8am or 8pm, and would last 12 hours until the next team relived you. You would work 2 day shifts and 2 nights shifts, following 4 days off. As a Dispatch Officer I would sit most of the day, in the main lobby, watching cameras, inputing details into Excel and Word of the events that occurred that day. Every 4 hours your team would do rounds around the buildings, you would input those logs into Excel. Since you are sitting at the main entrance your role as dispatch officer, is also the role of Information and customer service to the hospitals visitors and staff. All codes (for example; fires or missing patients) would come through the main phone line, where the dispatcher would respond and dispatch all units to a certain spot. You learned to trust your team and be part of a team, the people you worked with became more than just coworkers, more like a family. The hardest part of the job though is being able to sit for 12 hours straight, and being able to stay awake through the back shifts.