Guest Service Agent/Night Audit
Stoneridge Mountain Resort - Canmore, AB

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2014 Employer of Choice Winner Needs an Experienced Guest Service Agent/Night Audit to help grow and develop our team!

Essential Functions:

  • Greet customers, listens to understand requests, responds with appropriate action and provides accurate information such as outlet hours and local attractions.
  • Completes the registration, check-in, and check-out procedures.
  • Assists guests in making payments by accepting multiple forms of payment and ensures accurate completion of the task.
  • Promptly answers the telephone-using positive and clear English communication.
  • Uses the company computers to input and receive information.
  • Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
  • Fields guest complaints and enquiries; conducting through research to develop the most effective solutions and negotiate results.

Specific Knowledge, Skills, and Abilities:

  • Familiarization in the use of a calculator to prepare calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to stand and move throughout front office.
  • Ability to read, listen and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using Property Management System.
  • Auditory and visual ability to observe and detect signs of emergency situations.

Education and/or Experience:

  • Must have minimum high school diploma or equivalent.
  • Post secondary education in a related discipline is an asset.
  • MUST have 1-1.5 years of Guest Service Agent (Front Desk) experience.
  • Night Audit experience is preferred.

The Hours:

  • 40 hours GUARANTEED (Guaranteed Full-Time)
  • Alternating shifts through the week.
  • 3 Guest Service Agent shifts (3pm-11pm)
  • 2 Night Audit shifts (11pm-7am)

The Pay:

  • Guest Service Agent shifts are $14/hr
  • Night Audit shifts are $16/hr

Being a part of the Clique Hotels and Resorts goes along way, some perks you can look forward to are being a part of a thriving organization that encourages personal growth & development and will cater to provide an unbeatable work/life balance whenever possible.

TO APPLY (please highlight, copy, and paste the link below into your web browser):

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http://cliquehr.theresumator.com/apply/L1WTQs/Guest-Service-Agent.html?source=indeed

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Clique Hotels & Resorts is an equal opportunity employers and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief, marital status, or pregnancy and maternity.


Indeed - 4 months ago - save job - block
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About this company
Back-dropped by the magnificent Rocky Mountains, the Clique family of resorts and hotels in Canmore and Calgary offers luxurious and...