Reporting to the Service Delivery Manager this position is responsible to ensure service levels are met with the resources available. This position supports the operation with communication between departments via telephone and two-way radio. Documentation and record keeping is an essential part of daily duties.
Management and organization of operators; including response to start time and route coverage issues, managing driver check-ins and ensuring policy and procedures are followed.
Use Interfleet/GPS software technology to monitor and adjust routes, buses and operators to ensure timely and accurate customer service response.
Emergency Response co-ordination with internal and external staff as required.
Completion of reporting process in an accurate and timely manner.
Monitoring 24 hour internal emergency phone line.
Verifying operator work assignments or gathering availability data.
Other duties as directed and assigned.
QUALIFICATIONS AND EXPERIENCE:
Grade 12 education or equivalent.
Strong interpersonal and problem solving skills.
Proven multi-tasking abilities.
Must be able to make appropriate decisions and work in a fast paced environment.
Demonstrated intermediate skill with Windows, MS Office suite and other software packages.
Previous supervisory experience would be an asset