Mail Clerk (Former Employee) – Burnaby, BC – 14 September 2017
Worked for a short time in the mailroom. Pay is good here, as expected of such a large company. Colleagues were kind. Not much to say about the company as I cannot judge it for how brief I worked here for.
Customer Service Representative (CSR) (Current Employee) – Vancouver, BC – 17 August 2017
I have worked at PBC for almost 9 months, and for the last 1.5, we have been on strike because of changes proposed by management. Prior to the strike, I loved working at PBC. The hours, wage and benefits were outstanding. The culture was warm and I found my fellow employees and supervisors knowledgable and approachable. Leading up to the strike, the environment and culture changed dramatically. Employees were clearly unhappy with changes, including hours, schedules, wages and benefits.
Customer Service Representative (Former Employee) – Burnaby, BC – 8 August 2017
The training was all over the place, no consistency then we were thrown onto the phones, rather stressful I am confused as to why Management would hire a new class of CSRs during the Union rotating Labour Disruptions so now after only a month of training and working combined we were Locked Out by the employer and had to picket in order to receive any sort of compensation Annoyed that I left a very stable job for a new and promising opportunity, only to be unsure having a job even after the negotiations are settled
Dental Claim Examiner (Former Employee) – Burnaby, BC – 1 August 2017
I enjoyed working at Pacific blue cross. Very friendly co workers , great benefit, gave a lot of feedback to employees. loved my job since i was in charge of managing my daily work but still on schedule. the only issue was me having a temporary position that could end at anytime.
Benefits Representative (Former Employee) – Burnaby, BC – 17 November 2016
Other than challenging work and tasks PBC offers many programs and committees employees can choose to join. Recognition is valued in the workplace and handling tasks for other departments is appreciated. The hours are great for family and life balance with good vacation allowance from the start of employment. Managers and co-workers are very supportive and help with work or personal matters when appropriate.
Claims (Former Employee) – Burnaby, BC – 11 November 2016
Overall the work keeps you busy. Depending on what department you work in, a lot of it is time managed. It's unionized so you are protected. There are tons of people that work there that shouldn't have a job there. It's a 50/50 environment. Watch out for lots of office gossip. Lots of people love talking behind your back. The management and HR tend to be fake. They are nice to your face but secretly wish they could fire half the building. Yet since they are unionized, their hands are tied. Expectations are high and productivity seems to be low. Yes the pay and benefits are great, yet majority of the employees are unhappy and find themselves stuck working in their day to day routine. I'm sure the people that do leave company find themselves relieved.
Dental Administrative Clerk/Incoming Mail Clerk (Current Employee) – Burnaby, BC – 21 May 2014
My current position as a Incoming Mailroom Clerk has several duties. First and foremost is opening all the mail received on that day, it ranges anywhere from 3000-10,000 pieces depending on the seasons and deadlines customers have to give in claim forms. After opening all the mail we then have to prep and sort everything, as in taking out staples and paper clips then getting it ready to be scanned into PBC's system for other departments to view and start their work on. Once it is all prepped it is taken to the scanning department and from there it will go up to whichever department physically handles claims. There are certain weeks where the incoming mail department receives cheques to be mailed out to customers and dentist, this is something we handle as well by folding, stuffing and sealing envelopes to get it ready to be mailed out. There is also a duty which is called "the Priority person," this person is to relieve the "Courier Desk Clerk" whenever they go on break. Priority person talks to anyone who calls the desk and handles anything to be received. They are also responsible for any large bulk mail to be opened and any registered mail.
CSR, QA Administrator & Group Administrator (Former Employee) – Burnaby, BC – 24 December 2013
• Handle 75 to 100 incoming calls per day from health-care providers, members (insured subscribers), administrators and government agencies regarding Dental and/or Extended Health Care plans and claims. • Act as a Pacific Blue Cross ambassador • Listen to customers and analyze their needs in a courteous and professional manner • Offer solutions that are adapted to caller needs • Handle and overcome guest concerns • Data entry • Maintain Quality Assurance by reviewing group benefit plan packages • Processing a variety of group plan benefits