PT call center (Former Employee) – 55 frid street – 7 March 2017
The culture at this place is horrendous. In terms of professionalism its awful as well. The work life balance is great though but just get ready to get mico manged for low pay. This job should be short term its not ideal to make a living. Management is just as bad
Patient Care Representative (Former Employee) – Hamilton, ON – 9 January 2017
The co-workers are (usually) great. The patients are (usually) great. Past that, the job paid better than most, but had unreasonably high expectations oftentimes, and really didn't come through for their employees when necessary. Many broken promises for future advancement. Consistent deflection on renumeration and raises for "exceptional work" while the directors get perks and bonuses that really aren't merited. Within the same position, expect to do the job of 10 other people. The company will constantly strive to put more on your plate until you can't stack any higher, and then they'll tuck things under your arms as they change your role again. The company is unwilling to invest money in itself to improve, and just expects employees to pick up extra duties to fill those gaps. Some of the staff are amazing, but the company culture is like a popularity contest. The CEO simply cherry-picks her favourites, promoting and siding with them while any imagined slight is held against you. Proven loyalty to the company is not valued as the hardest workers get their souls sucked directly from them while being pushed to work harder without compensation, acknowledgement or appreciation.
Head office positions will be rife with petty conflict and office politics, while clinics receive no support and get neglected. That being said, there are some good times to be had if you love frustrating management, and don't have any future aspirations.
PCC pay is decent to start, Some amazing co-workers, There's a food truck that comes by occasionally
Raises don't exist, Constantly changing job responsibilities, Disconnect between management and everyone else, The food truck meals can be pretty heavy
Great place to work with excellent opportunites to grow and develop
Physiotherapist (Current Employee) – Nova Scotia – 23 August 2016
Have been working for this company since I graduated! Have had a wonderful experience both professionally and personally. Great environment to work in with caring and compassionate tea members/managers.
Have been recommending that my friends and family work with pt Health for years!!
Worst place I've ever worked in 25 yrs of experience
Full time employment (Former Employee) – AB – 18 August 2016
Pay is terrible for all employees and contractors. The company refuses to give raises even when they authorised proceeding with increases. There is always some last minute, bs excuse as to why they can't follow thru on it and must postpone wage increases until....until what we never know. I'm guessing it's more important to pay shareholders than the people who do the actual work.
Management is the worst I've ever had the displeasure of dealing with in 25 yrs of being in the field. At clinic level they are incompetent, unmotivated, condescending, narcissistic, and generally not fit to be a manager or a clinician. The managers are always a physio or chiro that works at the clinic so they split their time between patient care and micromanagement. Micromanagement is a gross understatement of what occurred at my clinic. The entire staff is perpetually seeking employment elsewhere which in AB is very difficult right now due to the oil industry busting the economy. When the staff has unanimously agreed to cover for one another with the manager when someone has an interview during their shift you know it's bad.
Upper management has absolutely zero interest in what actually happens at the clinics. The gospel according to inept clinic managers is all they rely on and they disregard anyone else at the clinic that reaches out for support.
Patient care comes a very distant second to milking health benefits dry. Quantity over quality every single time. If you don't have the volume of clients that the company feels you should have, you get reprimanded. Absolutelymore... absurd on every level.less
Nice patients, some kind colleagues
Poor compensation, excruciatingly bad management, long hrs, no long term career potential
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Job Work/Life Balance
Pleased with time at pt Health
Physiotherapist (Current Employee) – Chatham-Kent, ON – 13 August 2016
pt Health has been very supportive of work place professional development. Do not know where I would be without pt Health!! :)
Assistant (Current Employee) – Hamilton, ON – 26 July 2016
pt Health has a great corporate culture, it's a really fun place to work and everyone is supportive. Management is really attentive and keen on giving you the opportunity to learn and grow within your role and within the company. A great place to work if you like taking on new challenges and being busy.
Therapist (Current Employee) – Alberta – 15 July 2016
I have worked for pt Health for a few years as a therapist and in that time it has gone from bad to worse. It's a publicly traded company which pretty much says it all. I can't post details in this forum but don't take my word for it. Google pt health shares. Beyond that, working at clinic level proves to be nothing short of disappointing, frustrating, futile. Patients are pumped through as fast as possible with physios expected to see 6 + patients per hour. Some have a kin to assist and some do not. Kins are completely taken advantage of and paid poorly, as are the office admin personnel. No respect or reasonable salary/compensation for the employees or contractors resulting in a significant turn-over. There is no support for employees at clinic level so good luck having any kind of meaningful conversation about issues in the clinic. If you are stuck with an incompetent manager you may as well just walk out the door because nothing will get done and problems will never get passed on to upper management because clinic managers will never acknowledge that they can't do their job. Avoid at all costs. Be aware of the common practice of posting glorious reviews by marketing staff, mangers at clinic level and family members of staff on Google as well as Indeed.
bad management, prioritize quantity over quality, bad wages, no support
Innocare (the NEW program PT Health has designed) is a joke, can't work half the time. The work load gets piled up and pay stays the same. No room for growth, no raises after you've worked your butt off for years. They take away co-workers and double the work load with no compensation. They will pay the physiotherapists the most and everyone else basically works for minimum wage when you should be paid $20/hr. No one knows what they're doing half the time. If you consider working here be ready to figure out things on your own and make things up as you go because no one has the right answer for you.
Nothing working properly and not being able to do your job b/c something doesn't work EVERYDAY
Patient Coordinator (Former Employee) – Calgary, AB – 7 April 2016
being a patient coordinator at the northwest location is the ABSOLUTE WORSE!
long hours, management is incredibly rubbish and non existent! and it felt like i was in high school all over again. the entire "team" is very very cliquey and they look down on you. worst of all, the clinical manager is a woman and asked me as a fellow woman as well if i had any kids during my interview. are you unaware of what type of questions to ask during interviews? only two kins deemed friendly. the day staff is incredibly rude and will not train you properly so you're left to fend for yourself. honestly, there are no pro's working for this location. i wouldn't recommend at all. if you have complaints and send it to HR coordinator, they will not care.
Patient Coordinator (Former Employee) – Hamilton, ON – 28 March 2016
I worked at PtHealth for two years. It was my most depression plagued two years of my life. No joke. I was a Patient Coordinator, and I was constantly crapped on by the company. There is a massive disconnect between head office and the clinics. I know for absolute fact that the previous CEO was the one responsible for a number of the positive reviews on this site. Beware.
They expect a lot from their PC's, and pay horribly. They don't give raises anymore unless you meet goals they set for you. Which isn't ethical, raises are based on past performance, not future. They make you work 11 hour days, so be prepared to be exhausted by Friday. They don't encourage personal growth. PC's have no where to move up to. There isn't any continuing education relevant to the PC position.
It's honestly one of the worst employment situations I have been in. It was on par with a job I had at 13 years old bundling roses for 8 hours a day standing on concrete floors. Except, the flower job paid more, and that was 15 years previous!
Patient Coordinator (Former Employee) – Bowmanville & Oshawa, ON – 27 February 2016
Bad place to work. Patient Coordinators aren't allowed to take breaks or have a lunch hour. Shifts were always 8 to 9 hours long & you work alone with no relief. If you had to go to the washroom, you had to run & if a patient came in while you were gone, you got the third degree. You aren't only the patient coordinator, receptionist & administrative assistant, you are also the cleaner & laundress. Pay is only $12/hr & they won't give full time hours. Only individuals who do work full time (2) only make $12/hr as well. I don't recommend working for this company unless you are desperate & are still looking for work elsewhere.
Most Physiotherapists are nice
No lunch hr or breaks (incl. washroom breaks) even though shifts are 8 to 9 hrs.
Medical Office Assistant/ Office Administrator (Former Employee) – Lower Mainland, BC – 6 February 2015
Working for this company allowed me to visit and work for many of the pt Health clinics in the lower mainland. So flexibility is required. The great thing about this work place is you get variety. I learned that working for this company is a little exhausting with the traveling but they do reimburse you for mileage so that's a good thing. Management is okay they are unable to supervise you in person.
This is healthcare run by a corporation with corporate values/mentality. Very frustrating company to work for. No job security. Management has little to no knowledge about healthcare and related policies, restrictions etc.
Chose independent contractor rather than employee status, and spent 3 months trying to educate them about the fact that they have to pay HST on taxable services. Hit my head against that brick wall until my immediate manager thankfully left and the next person understood instantly and situation was rectified
Impossible to get to speak to anyone except your direct superior, so if they are ignorant, it's hopeless because they take your concerns to the next level and because of their ignorance, are incapable of representing your concern.
Had to resubmit my taxes thanks to their incompetence. In 18 years as an independent contractor I've never had a company provide me with a T4A and i submit my earnings myself. This company submitted a T4A to the government for my earnings, but did not send one to me so the government considered that i did not claim that income and my assessment showed me owing taxes on all my ptHealth earnings for the year! What's worse is it was a completely arbitrary number they submitted as my total earnings that didn't add up to anything like what i had been paid or what i had claimed on taxes (thankfully their made up number was less than what I'd actually earned and submitted or it would have caused me a lot more trouble to fix it and prove the income i actually did make)
Impossible to get answers, or talk to anyone in chargemore... of decision making. It's a corporate structure where each person in management knows their tiny little bit of drone information and because they have no working knowledge of healthcare, they are actually fairly useless as managers.
Loved the colleagues i worked with. Great team. But any time healthcare is run as a corporation, an actual healthcare worker is going to end up frustrated by the bureaucracy (end up doing more paper work than actual actual treatments. It's all about numbers/dollars)less
Great coworkers! Lots of sharing of knowledge, cooperating. Very supportive environment with coworkers
Brutal management, drones who only know their little script and know nothing at all about healthcare, incapable of making an intelligent decision on their own, MUST follow chain of command and call the drone above you, can't get anyone with authority or knowledge, takes weeks for answers.
physiotherapist (Former Employee) – melrose physio – 20 May 2014
I had a great experience and hated to leave! Flexible work hours Lots of opportunity for mentorship/personal growth, provided education funding to advance my skills Really positive work environment- I felt very lucky to work with a group of coworkers that I really got along with
PT Student (Former Employee) – Hamilton, ON – 16 May 2014
During my placement I was provided ample opportunity to practice my differential diagnosis skills. I was taught so many great new skills and given the time to make sure I was comfortable and competant.
The clinic team was amazing to work with and super helpful!