Rental Cooridnator
PS Production Services Ltd - Toronto, ON

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PS Production Services Ltd. is looking for a:

Position: Rental Coordinator
Department: Customer Service
Location: Toronto

To apply:
Email a cover letter and resume by March 1, 2013. PS would like to thank all applicants but only those chosen will be contacted.

JOB DESCRIPTION

JOB TITLE: RENTAL COORDINATOR

DEPARTMENT: Customer Service

REPORTING TO: Toronto Operations: Manager, Rental Operations & Inventory

Purpose Of Job:

Coordinate the movement of all rental equipment and sales in order to maximize utilization, customer satisfaction, staff procedural accuracy and efficiency of deployment while minimizing the effort required in performing the function. This includes coordinating the day-to-day requests by customers as directed by positions like the Customer Service Representative (CSR, Inside Sales Representative or Operations Manager for equipment and services ensuring the accuracy of the request, the reconciliation of returns and the subsequent invoice. Collectively build PS as the supplier of choice.

Major Activities:

  • manage work counter activities maintaining on-going contact with the Floor Manager and/or other co-workers as appropriate to ensure that s/he is fully informed of any changes to orders and that orders are processed in a timely and accurate manner according to the Procedures Handbook. Identify order priority with Floor Manager as appropriate
  • adjust rental orders in RentalWorks. Review orders for comprehensiveness. Identify shortfalls or substitutions to the CSR. Make changes to rental orders as required and according to CSR instruction
  • print pick and return sheets.
  • ensure communication with customer is comprehensive and timely
  • be fully aware of contract details and to respond to any queries
  • ensure that all information is appropriately processed and filed for efficient access/shipping
  • in conjunction with the CSR, reconcile returned items to appropriate order(s)
  • in conjunction with the Floor Manager and/or CSRs, assist in the co-ordination of the delivery activities and assignments involving PS drivers. Ensure assignments are appropriately combined and prioritized for an efficient and expeditious operation, and that notifications and documentation are as comprehensive as possible
  • provide assistance to other areas of PS as required

Competencies:

Rental Coordinator I

  • High School Diploma with 2 years of practical experience (e.g., Shipping & Receiving, Film Set, Repair, Camera, etc.) or equivalent
  • basic knowledge of rental operations
  • basic technical and operational knowledge of lighting, grip, cable or camera equipment as applicable, and how it connects with other component parts
  • knowledge of production office protocol
  • good oral and written communication
  • working knowledge of Microsoft Office and high proficiency in database systems
  • attention to detail

Job Complexities:

  • organize and prioritize workload/issues in order to cope with high volume
  • ensure accuracy, often working with incomplete or confusing information
  • maintain communications during times of high work volume
  • maintain temperament during times of high stress and customer complaint
  • accurately complete equipment damage assessments and reconciliations on a timely basis

Physical Demands/Working Conditions:

  • warehouse and office conditions
  • require intense focus at computer workstation

ADDENDUM

Rental Coordinator II
Have all of the above components and the following additions:

Major Activities:

  • has extensive RentalWorks knowledge
  • provide additional guidance to customer regarding projects and technical requirements of equipment
  • provide training and direction to more junior staff
  • is the role model and expert

Competencies:

  • has a minimum of 12 months experience as a Rental Coordinator I
  • strong technical and operational knowledge of lighting, grip and cable equipment including equipment use, its role within production and how it connects with other component parts; able to influence decisions and provide added-value advice to customer
  • should be at the knowledge level of a daily Electric, Best Boy or Key Grip and should be able to answer and trouble shoot a lot of set questions
  • expert knowledge of rental and set operations
  • understand safety issues
  • completes high-volume and complex tasks/productions in a timely manner with rare guidance or assistance
  • ability to assess situations from a client perspective and make recommendations that will enhance customer relationships.
  • exhibits more advanced levels of accuracy
  • multi-tasks at a high level
  • provides back-up to CSR in times of absence

Job Complexities

  • ability to influence decisions and negotiate change
  • work assignments of a higher volume, complexity and impact to the operation

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