Application Engineer - $85 000
PRS Inc - Toronto, ON

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The Application Engineer maintains, administers, and supports the Hospital Report Manager (HRM) application and infrastructure. Working with the Operations Team, he/she sets up and supports clients on the HRM application environments and troubleshoots applications as it relates to networking, messaging, software
and hardware.

Systems performance monitoring, systems logs and prepares various operational reports and statistics
HRM stakeholders, environments and new applications as they are introduced
Microsoft Windows Enterprise servers (configuration, maintenance, backup, restore, updates and
patching) in a VMware virtualized environment Integration/messaging engines (e.g. Orion Rhapsody)
Prioritize support tickets, escalation to stakeholders, and working with stakeholders until ticket is resolved
Documentation of applications user guides, processes, diagrams, hardware and software inventory
3rd Party test plan execution (e.g. messaging, connectivity, EMR/HIS upgrades)
Infrastructure test plan execution (e.g. unit, regression, stress, load, penetration)
Troubleshoot HL7 messaging exchange, XML report encryption/decryption including Apache, SQL, Sylog, integration/messaging engines, Active Directory, physicians registry, sFTP, security breaches and incidents on networks and servers

Honours University degree in Computer Science or Engineering is mandatory
Must be able to answer questions and talk physicians and stakeholders through issues in an articulate and effective manner
Strong troubleshooting and problem solving capabilities including the ability to identify issues that
require assistance or escalation for final resolution.
5 years’ experience maintaining, administering and supporting LAN/WAN, firewalls,
load balancers, SAN/NAS, and servers products and services with IT infrastructures in project based
3 years of Healthcare IT experience, specifically with HIS/RIS and EMRs/EHRs,
enterprise integration engines; Orion Rhapsody and/or similar, an asset
Strong understanding of PHI scope and sensitivities
Strong working technical experience and knowledge of HL7, XML, OOP
Technical experience with Java development; C#/VB/ASP.NET development, 2008
servers, MS-SQL 2008 clustering, VMware and Linux, Microsoft based infrastructures; professional
certification an asset
Technical experience with messaging protocols i.e. MLLP, TCP/IP, and standard code
sets i.e. SNOMED, LOINC, etc. data mapping and/or transformation, networking security

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