Night Auditor
POMEROY HOTEL Fort St John - Fort St John, BC

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Ø Checking in guests to the hotel, check guests out of the hotel and assist with guest queries whenever required.

Ø Working hours are from 11 pm to 7 am. Agent will be trained in Night Audit duties and must be flexible to training hours and access. Must be willing to learn night audit in a very fast pace environment.

Ø Answering guest inquires in a courteous, professional and attentive manner at all times

Ø Answering telephone calls and handling/balancing cash

Ø Follow up on guest concerns and requests

Ø Establish a personal rapport with the guest to learn about their needs and expectations

Ø Actively seek feedback from guests, following up and taking action to exceed guest expectations.

Ø A personalized touch during guest interaction to ensure they feel welcome and special

Ø Strong and effective communication with all other departments.

Ø Promote and maintain a Safe and Healthy work environment

QUALIFICATIONS:

Ø Dynamic, self motivated, enthusiastic individual who thrives under pressure and is able to perform multiple functions

Ø Previously demonstrated commitment to exceeding guests' expectations at all times

Ø Previous experience working within a Front Office environment is an advantage

Ø Must be computer literate

Ø Professional in presentation and demeanor

Ø Must demonstrate a high level of attention to detail

Ø Must enjoy working in a team environment

Ø Must be willing to work night shift


Indeed - 12 months ago - save job - - block
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