Points.com - Toronto, ON

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Points.com, the world’s leading loyalty currency management platform, is looking for an outstanding Risk Analyst to fill a full time position.

The Risk Analyst role is a critical function in optimizing our transaction processes, assisting with enhancements of fraud procedures and liaising with our valued internal and external customers to develop and implement the appropriate solutions.

The successful candidate is a highly motivated individual who has great communication skills and is comfortable identifying problems, resolving them and communicating them internally and externally to our partner base. The ideal candidate will be experienced in some form of online business with eCommerce fraud detection as well as rule-based fraud detection tools and a willingness to apply these skills on weekends and statuary holidays.

Reporting to the Director of Risk and ePayments, this role will work closely with the ePayments Team, the Finance Team, Support Services and Product Teams as well as external customers, the Risk Analyst will be developing new and smarter ways to help the Company ensure our customers and partners are protected so that we can focus on delivering a superior customer experience.


  • Analyze and confirm fraud related online transactions using multiple criteria and adhering to established processes in order to accept, reject or refer transactions for further investigation either internally or to clients.
  • Provide recommendations to reduce fraud exposure and losses to the organization
  • Work with both internal and external customers to assist with investigation to root causes of losses and contribute to problem solving efforts to achieve resolutions as quickly and as efficiently as possible
  • Identify transaction challenges, trouble shoot to determine cause, work with Subject Matter Experts to identify solution and execute
  • Research and recommend payment solutions in global market
  • Process and dispute credit card charge backs - including investigations of charge backs and communications with external partners to resolve
  • Track and provide fraud incident reports


  • Exceptional analytical and problem solving skills
  • Excellent computer skills with proficiency in Word, Excel, Access, Internet searching and online databases
  • Ability to work weekends and statuary holiday is required
  • Exceptional analytical and problem solving skills
  • Exceptional organizational skills with ability to multi-task
  • Strong written and oral communication skills
  • Strong customer service and relationship management skills
  • Quick and accurate, with attention to detail
  • Ability to complete all tasks in a timely manner to ensure completion of time sensitive tasks
  • Ability to work independently and as part of a team
  • University/College degree or equivalent working experience

Benefits & Perks @ Points.com:

  • Casual dress, every day of the week!
  • Beer cart Fridays: free beer and snacks!
  • Awesome loft-like workspace, with ping pong, foosball, sofas, lunch room, and a rooftop patio.
  • Flexible work hours.
  • Team events: bowling, lunch, paintball, drinks, patio potluck.
  • Great central location downtown, in the trendy Entertainment District.
  • Opportunities to continuously challenge yourself, innovate, and improve

About Points International Ltd.:

Points International Ltd. (TSX: PTS; Nasdaq: PCOM), is the owner and operator of Points.com, the global leader in reward currency management providing multiple eCommerce and technology solutions to the world's top loyalty brands. Points.com also manages the largest consumer rewards management platform, allowing more than 3 million users to trade, track, exchange, and redeem their loyalty points, miles, and rewards. Recently, Points International was the receipient of several prestigious awards; the Company was named the 5th largest Canadian software company and the 40th largest Canadian technology company by the 2012 Branham300 list as well as ranked 40th by PROFIT Magazine’s top 200 Canadian companies by five-year revenue growth for 2012.
Points.com's solutions enable the management and monetization of loyalty currencies, including frequent flyer miles, hotel points, retailer rewards and credit card points, as well as enhancing loyalty program consumer offerings and back-end operations for more than 40 partners worldwide. Further, Points.com’s SaaS products allow eCommerce merchants to add loyalty solutions to their online stores and reward customers for purchases.

We take pride in our energetic team environment and strive to create a balanced and rewarding workplace. At Points.com, we communicate directly, lead by example, and ensure that all of our team members know just how much they are appreciated. Come join the team!

For more on the company, and our consumer site, visit: points.com
For more on life at Points, including photos of the team and office, visit: lifeatpoints.com
For info on the Points tech stack: http://lifeatpoints.com/tech-stuff/