Technical Support Representatives #RP-04
PHOCUS SOLUTIONS - Montréal, QC

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Phocus Solutions is a customer contact call center recognized for its business achievements and for using top of the line technology. We are a service provider for many national and multinational companies in the field of telecommunications.

We are currently looking to fill positions for
Technical support representatives

Our client was ranked among the fastest growing North American Companies in 2007, and is a leading provider of managed Internet services solutions for Internet service providers.

Selected candidates will be responsible for providing world-class customer service in a dynamic customer support team, while making sure that client's technical requests are treated according to high standards of service.

We are looking for candidates with:

  • Must be comfortable working in a multi-platform environment and have advanced knowledge of all or some of the following platforms and products: Win 98, Win ME, Win 2000, Win XP, Vista, Win 7, Mac, multiple internet browsers, Outlook, Outlook Express, Internet-related protocols, Security products (i.e Firewall technology, Anti-virus).
  • Advanced knowledge of setup and troubleshooting of hardware devices ranging from MP3 players to gaming consoles.
  • Ability to effectively identify new virus and spyware issues as they arise and remain up to date on the latest removal techniques.
  • Technical computer knowledge A+ certified is a plus
  • Excellent customer service skills and strong verbal and written communication skills in English.

We offer:

  • Starting salary range is 14$/hour.
  • Permanent part-time positions with a possibility of full-time.
  • Excellent possibilities for growth within our team.
  • A friendly work environment.

Attach cv and please mention Job Offer: #RP-04

Successful applicants will be joining a rapidly growing company with an impressive client list. Our policy is to promote and develop our employees to grow with us. As such, we offer excellent career opportunities across all our departments.


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