Job Title: Business and Outsourcing Analyst
Location: Toronto, ON (Downtown)
Type: 12 month contract (Strong potential for extension)
Hours: Normal business hours: Mon to Fri
Applications must be received before end of day: Monday, Feb 4th, 2013
Our client currently has an opening for a Business and Outsourcing Analyst to manage their IT asset contract administration, life-cycle management and ongoing outsourcing governance.
-Provide leadership, guidance and technical expertise in the management of contract negotiations and outsourcing governance.
-Monitoring of activities and achievements
-Maintenance of schedules and monitoring of costs and sustainment budgets.
-Support of the outsourcing initiative by producing alternative resource scenarios
-Provide administrative support in third-party vendor IT contract maintenance – ensuring availability of hardware and software service levels with vendors while aligning to business needs.
-Conduct performance analysis of key IT domains including infrastructure, end user services, application management, and other service management (ITIL) disciplines
-Conduct analysis of the usage of IT resource units and allocations. Provide governance oversight to manage IT outsource service provider in the administration of IT hardware and software contracts.
-Effect financial arrangements – ensuring cost savings realization.
-Ensure compliance to IT contract stipulations, while adhering to procurement policies.
-Manage financial performance on IT contract portfolio, including budgeting, management analysis, and reporting.
-Conduct financial administration, including invoice approvals and monthly reconciliation/accruals.
-Evaluate the service level methodology and service metrics for improvement opportunities
-Monitor and reconcile the usage of resource units and related invoicing as part of the outsource service contracts such as servers, desktops, laptops, database, storage, and other key data center entities, etc
-Analyze current resource unit utilization and growth and prepare alternate forecasts in support of the outsourcing RFP
-Monitor the financial performance, perform financial analysis, and provide regular forecast pertaining to the outsource service contract
-Collaborate with other IT stakeholders (e.g. IT Architecture, IT Security, Technology Services, Business Architecture, Contract Services, Procurement, etc) in the provisioning of IT business solutions
-Work with other 3rd party vendors in the evaluation of technology solution options
-Identify opportunities and implement recommendations to improve contract management processes.
Skills and Experience Required Include;
-Education: BA or BSc Degree in Computer Science, Engineering.
-Excellent communications skills; articulate, professional, responsive
-10 to 12 years of experience in IT operations, either in Business or IT Infrastructure domain areas.
-Demonstrated ability to apply analytical skills, technical knowledge and experience to facilitate management decisions for achieving business objectives as it relates to the above list of responsibilities.
-Proven ability to persuade, convince, influence or impress others.