Pella Windows & Doors is seeking a motivated position for our subsidiary branch located in Vancouver, B.C.
Be a part of our high energy, fast-paced team with significant opportunities for growth!
Pella Corporation is an innovative leader in creating a better view for homes and businesses by designing, testing, manufacturing and installing quality windows and doors for new construction, remodeling and replacement applications. As a family-owned and professionally managed privately-held company, Pella is known for its 85-year history of innovation, making outstanding products, providing quality service and delivering on customer satisfaction. Headquartered in Pella, Iowa, the company provides careers for about 8,100 team members and is committed to incorporating new technologies, increasing productivity, and practicing environmental stewardship
Pella Windows & Doors, Vancouver, is currently seeking a full time Service Technician position.
SUMMARY: Responsible for diagnosis, trouble shooting, adjustments, inspects, repairs, and replacement of parts on all Pella products while at customer locations. Must have a strong mechanical aptitude, excellent driving record, and available for periodic overtime. Conducts proactive quality control reviews of service tickets, inspections of replacement parts and assists with technical support for inside staff. Candidates must have a customer service, quality, and safety-focused approach to servicing all Pella products. Assigned tasks will vary based on business necessity.
PRINCIPAL DUTIES AND RESPONSIBILITIES include the following, but not limited to:
Performs and completes service jobs on Pella products in the field
Problem solves and diagnoses difficult issues in the field
Replaces glass in windows or doors; Installs items such as window shades, blinds, muntins, screens, etc.
Provides Customers with helpful information on the care, operation and maintenance of their Pella products
Generates and updates all service-related paperwork and file folders following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed.
Conducts any necessary follow up service work or communication to bring resolution and a Very Satisfied Customer Service Rating from all Customers; Serves as a Customer Service Champion at all times
Education and/or Experience
Must have High School Diploma or GED and dependable work history. Prior knowledge of general construction applications and terminology and/or window and door applications or components is required. Prior experience with power tools is required (i.e. table saw, circular or miter saw, pneumatic nail gun, power drill etc.)
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Repetitive body motions may be required. Time commitment required of this position will vary with the seasons.