Receiving and assisting calls both English and French.
Handling inbound calls, providing over the phone support.
Transferring and escalating calls in a timely manner.
Conveying accurate information to our customers.
Successfully resolving client issues.
Receive purchase orders by phone, email, fax and complete order entry.
Tracking shipments and stock check.
Support sales and marketing team.
Excellent telephone manners and customer service skills.
A friendly and professional demeanor.
Strong computer skills in MS Office.
The ability to work independently and take initiative as required.
Strong communications skills in English and French.
The ability to work in a team environment.
1-3 year’s customer service experience.
High School Diploma.
Salary range $33,000 - $35,000.