Receiving and assisting calls both English and French.
Handling inbound calls, providing over the phone support.
Transferring and escalating calls in a timely manner.
Conveying accurate information to our customers.
Successfully resolving client issues/problem solving.
Receive purchase orders by phone, email, fax and complete order entry.
Support sales and marketing team.
Excellent telephone manners and customer service skills.
A friendly and professional demeanor.
Strong computer skills in Ms Office.
The ability to work independently and take initiative as required.
Strong communication skill in English and French.
The ability to work in a team environment.
High School Diploma.
1-3 years customer service experience.
Salary range $33,000 - $35,000.