Jr. IT Support Analyst
P.S. Production Services Ltd. - Vancouver, BC

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REPORTING TO: Director of Innovation and Information Services
LOCATION: Vancouver

Description
The Jr. IT Support Analyst will provide application and hardware support to end-users. This person will provide timely and friendly solutions to business problems and keep all systems running smoothly. This person will support a wide selection of technologies for over a 100 users in 3 locations across Canada. The employee is available to do weekend and evening support or be on call as required.

This role is located in Vancouver (Burnaby)

Responsibilities
General

  • Keep IT Director informed of key developments that affect services delivered to the business

Help Desk

  • Primary Help Desk agent
  • Act as the single point of contact for all technical and application support calls and emails
  • Log end-user issues in ticketing system
  • Perform incident management, troubleshooting through to issue resolution.
  • Escalate issues to appropriate resources
  • Maintain documentation

Support Analyst

  • Provide phone, email and hands-on first line technical and application support for end users
  • Hardware support for desktop, network, server and peripherals
  • Application Support (MS Office, CRM, ERP, MS Dynamics)
  • Become ERP & CRM technical guru to provide training and support to business
  • Administer Microsoft, Mac OS & Linux based systems
  • Monitor and maintain backup and firewalls
  • Secondary support for active directory, exchange, remote desktop, VNC phone system
  • Secondary support for VMware and surveillance system
  • Support IT team on defects, enhancements and projects

Qualifications
Skills

  • MS Windows server & desktop support (essential)
  • MS Office and Outlook (essential)
  • Help Desk ticketing system (desirable)
  • Mac OS & Linux (desirable)
  • SQL Server (desirable)
  • VMware, anti-virus, Microsoft Access, Terminal Services, (desirable)
  • Knowledge of Exchange Server (desirable)
  • Knowledge of rental inventory an asset (desirable)
  • Knowledge of CMS (Content Management Solutions, SharePoint) (desirable)

Competencies

  • Excellent interpersonal, oral and written skills (essential)
  • Excellent communication and relationship building skills (essential)
  • Excellent problem solving and analytic skills (essential)
  • Well organized, disciplined and able to manage their own work and work within a team setting

Education

  • Graduate of Information Technology/Computer Science program or equivalent

Experience

  • 1-3 years of helpdesk or support analyst experience (desirable)

Indeed - 19 months ago - save job - block
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