Customer Service Representative: Child and Youth Programs
Ottawa Humane Society - Ottawa, ON

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Ottawa Humane Society
Job Description

Job Title: Customer Service Representative: Child and Youth Programs

Overall Purpose: Under the direction of the Director: Outreach and the Supervisor: Programs, the Customer Service Representative: Child and Youth Programs is responsible for facilitating programming at the Ottawa Humane Society.

In accordance with the OHS objectives, philosophies and policies and procedures, the CSR: Child and Youth Programs is responsible for the following:

1. Professional Responsibilities:

  • Host and facilitate events for children and youth
  • Provide a professional experience
  • Lead educational activities, entertainment and games
  • Conduct tours of the Ottawa Humane Society
  • Plan, set up and take down of decorations and equipment
  • Schedule volunteers and animals, with the appropriate staff and managers
  • Communicate with parents and children in a professional way
  • Supervise children and child-animal interaction
  • Ensure animals and children safe at all times.

2. Administrative Responsibilities:

  • Be thoroughly familiar with pertinent regulations, guidelines and OHS policies.
  • Attend staff meetings and other meetings as required
  • Provide training to volunteers
  • Monitor supplies
  • Take final payments for programs, as required
  • Be familiar and ensure compliance with all health and safety policies and procedures
  • Maintain the facility and equipment

3. Program Development

  • Represent the OHS in a professional manner
  • Participate in appropriate OHS committees
  • Assist in evaluation of OHS programming
  • Participate in the identification and achievement of OHS objectives
  • May be required to participate in public relations and promotional activities

Education and experience:

  • Grade 12 graduation diploma
  • One year post secondary education, preferably in early childhood education, child and youth worker, or recreation or commensurate experience
  • A minimum of six months experience working with children and youth
  • First aid certification
  • Excellent personal and facilitation skills
  • Ability to relate to persons of all ages and of diverse backgrounds, skills and abilities
  • Animal handling experience


  • Excellent verbal skills in English are required
  • Bilingualism (English/French) is preferred

Essential duties and working conditions:

  • Employees will be required to work weekend and holiday shifts
  • Employees will be required to wear a uniform designated by the employer
  • Employment is conditional upon maintaining a valid Ontario Driver’s License and access to an automobile
  • Employment is conditional upon the ability to work around all species of animals safely.
  • Employment is conditional upon maintaining confidentiality of OHS information

Apply in writing only by 5:00 pm on Friday, May 23, 2014 to Lori Marcantonio, Director: Outreach.

About this company
The Ottawa Humane Society is a registered charity founded in 1888. The Society works in and with the community to provide leadership in the...