Deskside Support Analyst
Options9 Recruiting - Edmonton, AB

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Position: Deskside Support Analyst
Key Skills: Software and hardware support, repair and troubleshoot in Windows\Microsoft environment
Location: Edmonton, Alberta
Type: Contract - 6 months

In this role you will be to the "go-to" person for all computer related issues supporting 150 - 200 internal users in a Windows\MS Office environment. At least 3 years in a Deskside support role and excellent customer service skills are key for this role.

Qualifications:

  • 3 + years’ experience as a Deskside Support Technician required
  • Support, Installation, Configuration and Maintenance of PC's, laptops, printers, tablets and other peripherals
  • Software support, installation and maintenance for Windows XP Pro, Windows 7 usage, MS Office and proprietary applications
  • Geat interpersonal skills, excellent communication skills and shows patience with users
  • A+ certified, Preferred, MCSE or MCP - nice to have

Responsibilities:

  • Install, configure and upgrade (IMAC) of Access Devices: Personal Computers( Desktops, Laptops, tablets), printers and related peripherals
  • Support Operating Systems including, Windows XP, Windows 7
  • Support Microsoft Office Suite applications
  • Perform backup back-up and recovery duties
  • Perform system image and software distribution using Microsoft SMS/SCCM application
  • Maintain software image
  • Troubleshoot hardware and software related problems for end users
  • Perform hardware break-fix activities on various access devices (i.e. Dell PCs, HP PCs, Lexmark (B&W and Color) printers)
  • Resolve problems within a identified service level agreement time frame
  • Provide end-user training on new installations and answer “how-to” questions
  • Coordinate third party vendors to resolve problems, as required
  • Maintain hardware sparing inventory requirements
  • Perform monthly reporting requirements |(inventory, request tracking and configuration)
  • Perform remote access support for managed access devices
  • Interface with hardware and software vendors for planning and problem resolution
  • Perform regular software & hardware maintenance (Preventative Maintenance) on access devices (Reboots, Defrags, Hard Disk checks, connectivity verification, HW diagnostics, registry cleanup, physically clean access devices, BIOS upgrades)
  • Interface with manufacturers and third-part vendors for technical assistance
  • Determine users’ requirements prior to IMAC performance

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