Optima Communications Employee Reviews in Canada

Found 50 reviews matching the search
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Great work enviroment
Customer Service Representative (Current Employee) –  Toronto, ONAugust 8, 2016
No room for advancement, great co workers helps to balance the every day problems encountered. Pay raises are based on performance by company's standards, which are then reduced at any time for there lack of.
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the perfect inbetween job
Customer Contact Agent (Current Employee) –  Whitby, ONJune 28, 2016
Extremely boring you are not aloud paper of any kind so you just sit at your desk all day bored. High unrealistic expectations at time from management. This job is only good if you're retired and want easy extra money or a student who doesn't care what the do but just want to get paid.
Pros
You're able to leave the house
Cons
a lot of favoritism with management
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Great co workers, yearly company gatherings.
Customer Service Agent (Current Employee) –  Toronto, ONJune 9, 2016
A typical day of work at Optima Communications includes inbound calls from customers regarding account activation,bills and fieldwork inquiries.
I've learned the value of instructing and informing customers to consume electricity more efficiently.
Management are supportive, co workers create positive environment.
Hardest part dealing with disgruntled customers and properly rectify issues and errors.
The most enjoyable part of the job was handling customer accounts and learning various ways to properly manage a Toronto Hydro accounts.
Pros
Personable managers
Cons
Not enough opportunities to advance
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former employee, whitby
Customer Service Representative (Former Employee) –  Whitby, ONMay 31, 2016
I found working with optima good, but if you even drop in quality of work, you are let go. no job security, as they will fire you, and no coaching. salary not that great, and nice people to work with though. if you have any issues in learning, stay away, as they will let you go really fast. found a really good job now so I left
Pros
great co workers
Cons
low pay
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productive workplace
Customer Service Agent (Former Employee) –  Toronto, ONFebruary 25, 2016
regular 8 hours shift with scheduled lunches and breaks. Positive support from team members and the company owner is always on site
Pros
fundraising and good team spirit
Cons
elevators are slow
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Not willing to work with theie employees
Customer Contact Agent (Former Employee) –  Whitby, ONJanuary 24, 2016
They are very negative and not willing to help employees and very unprofessional. They treat people with challenges very poorly and unfair.
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Easy Work, Boring Work
Outbound Customer Contact Agent (Current Employee) –  Whitby, ONJanuary 19, 2016
Training is very thorough. If you pass the test given after training, they expect you to meet that standard for every call that you make. It takes about a week to get comfortable with the script.

If you work at the Whitby Office. they value your call quality a lot more than sales e.g. if you consistently get a 60% in quality and you meet quota, they will let you go [you need 80% average]

Management is great, they always try to help you out to succeed. However be wary of their payment system. They don't pay you for the hours you're at work, they pay you for the hours you spend on the phones. That means you should come in on time, leave on time, and never pass the time given for breaks and lunches if you want to get paid properly
Pros
Great management and colleages. Easy sit-down work
Cons
Boring job. High turnover due to colleagues quitting. Annoying Payment system
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Easy job, difficult timings
Insurance Advisor (Current Employee) –  Toronto, ONJanuary 2, 2016
Good environment to work, esp given the fact its right in the middle of downtown. But work gets monotonous and repetitive really quick and there is no simulation from the managers' side to motivate the agents.
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interesting
Customer Service Agent (Current Employee) –  Toronto, ONDecember 17, 2015
it is what it is. I done have much of a review due to they have a bad habit to demote agents.
they could work better with the reps
need to have benefits and offer 40 hours
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great company
Customer Service Rep (Current Employee) –  Toronto, ONDecember 3, 2015
It was a great experience. Awesome people to work with. I will definitely would have love to stay if i had the opportunity to do what relates to my desires most.
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Awesome!
Customer Service Associate (Current Employee) –  Downtown TorontoNovember 29, 2015
It has been a good experience working with my current employer and the atmosphere is good there. I would like to grow and build a successful career.
Pros
good experience
Cons
on the phone entire time
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fast paced but friendly atmosphere
Telecommunications Specialist (Former Employee) –  Whitby, ONNovember 17, 2015
Working for this company was good. It was past paced and the training was great. It went in depth of each product and the trainers were very knowledgeable. If it was not for a family emergency I would have stayed with the company. We called current customers to introduce them to new products that were available to them.
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outbound calls
Sales Associate (Former Employee) –  toronto ont.October 9, 2015
Responsible for calling business and updating company information for the general business directory. As well upsold business packages
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Very fast paced environment
Customer Service Representative (Former Employee) –  Whitby, ONAugust 23, 2015
Great place to work although making cold calls makes customers upset and they hang up most of the time. Management is great though and there are incentives as well. The training program is great and thorough.
Pros
There were some great incentives
Cons
Getting hang up on all the time
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Friendly team environment with tonnes of training
Outbound Sales Representative (Current Employee) –  whitbyAugust 7, 2015
Great backing from the management team. Exceptional training to achieve targets and obtain monthly bonuses. A lot of room for growth and education. Overall a well balanced and fun work environment.
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No benefits
Inbound Customer Service Representative (Current Employee) –  Whitby, ONJune 15, 2015
A generally dull place to work. If you're lucky enough to be on the only outbound campaign its not terrible. Management doesn't seem to enjoy their job. If they paid more or offered benefits it would be a much happier work environment.
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fun work place
Account Manager/Sales (Former Employee) –  Toronto, ONJune 14, 2015
great place to work. had lots of fun building up rapport with customers but at the same time keeping things very professional to represent the bank of nova scotia
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Sales quota driven
Customer Contact Agent (Former Employee) –  Toronto, ONMay 25, 2015
I worked part time as a telemarketer. Gained great sales experience and training on the products provided. My manager was great and really encouraging, despite the work conditions. Hardest part is customer responses, but I handled them well. Have to have a backbone for this job!
Pros
Decent break and people easy to work with
Cons
Sales driven
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interacting and very team oriented dynamic
Customer Service Representative (Former Employee) –  customer service repMay 4, 2015
A typical day at Optima is hectic. The phones are non-stop ringing at all times but I love been able to help and assist the customers with all their questions and needs. I have learned that patience goes a long way, constructive feedback is not to be taken as a negative barrier, it just means their is room for improvement and keeping the customer happy is a must. The hardest part of the job is when I am not able to answer a question at the present moment for the client, but I always will research and find the solution that they need. Management was amazing. The most enjoyable part of the job is giving the customers the satisfaction that they want.
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Available upon request.
Bilingual Customer Service Representative (Former Employee) –  TorontoMay 4, 2015
Verification Agent(French/Spanish/English)
Kroll Background Screening
Duties: Translate all conversation and written verbatim on candidates files, verify education and employment, data entry, organize phone meetings, faxing, emailing
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Overall rating

3.4
Based on 53 reviews
5 stars
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1 star

Ratings by category

Work/Life Balance
3.4
Salary/Benefits
2.5
Job Security/Advancement
2.7
Management
3.2
Culture
3.1

Optima Communications Reviews by Location