Training is very thorough. If you pass the test given after training, they expect you to meet that standard for every call that you make. It takes about a week to get comfortable with the script.
If you work at the Whitby Office. they value your call quality a lot more than sales e.g. if you consistently get a 60% in quality and you meet quota, they will let you go [you need 80% average]
Management is great, they always try to help you out to succeed. However be wary of their payment system. They don't pay you for the hours you're at work, they pay you for the hours you spend on the phones. That means you should come in on time, leave on time, and never pass the time given for breaks and lunches if you want to get paid properly
Great management and colleages. Easy sit-down work
Boring job. High turnover due to colleagues quitting. Annoying Payment system