phone sales (Former Employee) – Whitby, ON – 3 October 2017
getting to work and getting pumped up to make a sale. the challenge was always fun at this work place very positive team players there very cultured work place which I liked. the hardest part was keeping positive in a bad phone call or was a customer was rude, you must just be polite and speak in a nice tone and stay calm.
C'était un plaisir de faire parti de cette équipe mais le pire dans tout ca il avait pas d'assurance sociaux pas de journée maladie alors sur ce le salaire pourrait pas couvrir vraiment en cas si vous êtes tombé malade pis l'environnement était parfait et moi j'ai beaucoup apprit et conquérir d'autres connaissance j'était rendu spécialiste en moins d'un an quelques mois
A friendly, casual yet professional environment to work in
Customer Contact Agent (Former Employee) – Whitby, ON – 15 June 2017
--A friendly atmosphere to work in --Supervisors and co-workers are easy to approach for whatever you might need help with --will make every effort to assist you on improving any areas of the job that might need to be improved.
Verification Representative (Current Employee) – Whitby, ON – 9 June 2017
Honestly it may seem good in the beginning but as time goes by your hat yourself for being there too long, management doesent know what to do or what it wants. the customers are most of the time rude and it tend to hit you mentally. believe me when i say don't go there stay away its not worth the stress. it give me a headache just thinking about the place
great incentives, decent management, great coworkers
Telephone Sales Representative (Former Employee) – Whitby, ON – 15 May 2017
It is a sales based telemarketing job so the envirnment is great for the extra initiatives for the sales you are making, but with any telemarketing job the people you are calling can be a little on the angry side. That would have to be the hardest part of the job, you need to have thick skin for sure.
Trainers clueless about campaigns or managing/training in general
Sales Representative (Former Employee) – Toronto, ON – 9 May 2017
The job generally sucks. It's low pay, and you get screamed at on the phone. If you can tolerate that, or you are just desperate for work that's understandable. A good manager helps make the job easier which was usually my experience.
However, the turning point for me happened on one particular campaign where the trainers did a horrible job with training. They Could not handle the slightest bit of criticism/or questions with regards to the material they taught (which they did rather poorly). The head trainer expected everyone to sing praises to them and nothing else. Could not handle the slightest bit of questioning, or uncertainty that their trainees had. Accused of negativity if you pointed out the obvious, or asked a question they answered incorrectly.
Watched like a hawk on bathroom breaks. Bathrooms are so disgusting it looks like people wiped their hands on the walls instead washing them and drying them off properly.
Bullying trainers who think it's all about them and cannot handle an ounce of criticism or questions make for a miserable work environment.
Customer ContactTelephone Agent (Current Employee) – Whitby, ON – 3 May 2017
Management has no control actual fights on floor of call centre. Staff is left unsupervised on weekends. There are no benefits even for an internal interview for a lateral move interviewer had different persons resume before them. You are trained for projects on which you can never work because IT has not created id signins on the required software used on that campaign.
Customer Service Rep (Former Employee) – Whitby, ON – 21 April 2017
job is stressful majority of the day. Pay is good, Management and co-workers are good. workplace is above average. Hardest part is dealing with people cursing you over the phone. Most enjoyable is when getting a sale.
Customer Service Representative (Former Employee) – Whitby, ON – 12 April 2017
Very stressful job having to sell accidental death insurance over the phone to customers.I learned that no matter what even if you make sales its still not good enough their expectations are very high .
Customer Service Representative (Former Employee) – Toronto, ON – 5 December 2016
Extremely boring you are not aloud paper of any kind so you just sit at your desk all day bored. High unrealistic expectations at time from management. This job is only good if you're retired and want easy extra money or a student who doesn't care what the do but just want to get paid.