Optima Communications international Inc

Optima Communications international Inc Employee Reviews

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Low Value of Their Employees
Customer Service Representative (Former Employee) –  Whitby, ON13 December 2017
Horrible experience working here. Supervisors were all promoted because they're friends and they failed to follow a workplace accommodation plan against Ministry of Labour standards
Pros
Paycheque
Cons
No appreciation for work, very cliquey
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Fair
Team Leader (Former Employee) –  Montréal, QC18 November 2017
There is a lot to be done, and there needs to be a more positive and friendly healthy environment, in terms of Social Benefits and other Perks to retain the employees.
Pros
Continuous Training
Cons
No social Benefits.
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good place to work
phone sales (Former Employee) –  Whitby, ON3 October 2017
getting to work and getting pumped up to make a sale.
the challenge was always fun at this work place
very positive team players there
very cultured work place which I liked.
the hardest part was keeping positive in a bad phone call or was a customer was rude, you must just be polite and speak in a nice tone and stay calm.
Pros
hour lunch, learning place
Cons
bonus if certain sales were made
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Simple Surrounding dales driven
Telemarketer (Former Employee) –  Whitby, ON7 September 2017
Its a great place to start very flexible hours and keep you active. hardest part of the job is it can be a bit depressing at times depending the day and your work ethic.
Pros
Flexible hours
Cons
ONly get paid for the hours you work.
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The Company needs Serious imrpovements
Customer Service Representative (Former Employee) –  Whitby, ON16 August 2017
This company is a steady pay check,
the staff and management need some serious help with running the company.
but if your a student looking for extra cash. Optima is the place to start
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C'était une bonne équipe
cgef d'équipe (Former Employee) –  Montréal, QC9 August 2017
C'était un plaisir de faire parti de cette équipe mais le pire dans tout ca il avait pas d'assurance sociaux pas de journée maladie alors sur ce le salaire pourrait pas couvrir vraiment en cas si vous êtes tombé malade pis l'environnement était parfait et moi j'ai beaucoup apprit et conquérir d'autres connaissance j'était rendu spécialiste en moins d'un an quelques mois
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A good experience and training environment
Agent de contact avec la clientèle (assurance vie) (Former Employee) –  Montréal, QC5 August 2017
Very good management and training. Every day you take inbound calls and try to make as many sales as possible. The working shifts are mostly after lunch time till 9 P.M
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A friendly, casual yet professional environment to work in
Customer Contact Agent (Former Employee) –  Whitby, ON15 June 2017
--A friendly atmosphere to work in
--Supervisors and co-workers are easy to approach for whatever you might need help with
--will make every effort to assist you on improving any areas of the job that might need to be improved.
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Dont do it
Verification Representative (Current Employee) –  Whitby, ON9 June 2017
Honestly it may seem good in the beginning but as time goes by your hat yourself for being there too long, management doesent know what to do or what it wants. the customers are most of the time rude and it tend to hit you mentally. believe me when i say don't go there stay away its not worth the stress. it give me a headache just thinking about the place
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A pit-stop in your career search if you want extra $$
Call Centre Representative (Current Employee) –  Whitby, ON29 May 2017
Not somewhere you wanna stick around forever but if you listen to your feedback and observe there is a lot to learn. Management is okay, just do what you're required to and you'll be on the safe side.
Pros
guaranteed hours
Cons
schedule flexibility
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great incentives, decent management, great coworkers
Telephone Sales Representative (Former Employee) –  Whitby, ON15 May 2017
It is a sales based telemarketing job so the envirnment is great for the extra initiatives for the sales you are making, but with any telemarketing job the people you are calling can be a little on the angry side. That would have to be the hardest part of the job, you need to have thick skin for sure.
Pros
incentives
Cons
angry customers
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Trainers clueless about campaigns or managing/training in general
Sales Representative (Former Employee) –  Toronto, ON9 May 2017
The job generally sucks. It's low pay, and you get screamed at on the phone. If you can tolerate that, or you are just desperate for work that's understandable. A good manager helps make the job easier which was usually my experience.

However, the turning point for me happened on one particular campaign where the trainers did a horrible job with training. They Could not handle the slightest bit of criticism/or questions with regards to the material they taught (which they did rather poorly). The head trainer expected everyone to sing praises to them and nothing else. Could not handle the slightest bit of questioning, or uncertainty that their trainees had. Accused of negativity if you pointed out the obvious, or asked a question they answered incorrectly.

Watched like a hawk on bathroom breaks. Bathrooms are so disgusting it looks like people wiped their hands on the walls instead washing them and drying them off properly.

Bullying trainers who think it's all about them and cannot handle an ounce of criticism or questions make for a miserable work environment.
Pros
none
Cons
disgusting bathrooms, stuck up, narcissistic trainers
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Horrible poisonous place to work
Customer ContactTelephone Agent (Current Employee) –  Whitby, ON3 May 2017
Management has no control actual fights on floor of call centre. Staff is left unsupervised on weekends. There are no benefits even for an internal interview for a lateral move interviewer had different persons resume before them. You are trained for projects on which you can never work because IT has not created id signins on the required software used on that campaign.

Run away from this place.
Pros
There are none. Soul sucking ernviornment
Cons
Many too many to list
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Call Centre, Literally
CSR (Former Employee) –  Toronto, ON23 April 2017
If you want to take phone calls and you dont care who sits right next to you, this is the perfect job for you.

If you're looking for job security, motivating managers, clean workplace, and career advancement, please do not hit that send resume button.
Pros
1 fridge, microwaves, and some garbage bins
Cons
From A to Z
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stressful
Customer Service Rep (Former Employee) –  Whitby, ON21 April 2017
job is stressful majority of the day. Pay is good, Management and co-workers are good. workplace is above average. Hardest part is dealing with people cursing you over the phone. Most enjoyable is when getting a sale.
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Very demanding and Stressful
Customer Service Representative (Former Employee) –  Whitby, ON12 April 2017
Very stressful job having to sell accidental death insurance over the phone to customers.I learned that no matter what even if you make sales its still not good enough their expectations are very high .
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They are awful
Telesales (Current Employee) –  Toronto, ON5 April 2017
The co-workers are mostly okay. But management is very condescending. They treat you like you're in kindergarten.

No chance for advancement. They used to give out gift cards as incentive but they longer do that.
Pros
nice lunchroom
Cons
boring/no advancement
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Good location but less pay
Customer Contact Agent (Former Employee) –  Toronto, ON26 February 2017
It is a medium-sized company boasting of good client-base. The hardest part of the job was dealing with resistance of customers while trying to sell them insurance over the phone. No benefits as such.
Pros
Downtown location and friendly co-workers
Cons
less benefits and compensation
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The perfect inbetween job
Customer Service Representative (Former Employee) –  Toronto, ON5 December 2016
Extremely boring you are not aloud paper of any kind so you just sit at your desk all day bored. High unrealistic expectations at time from management. This job is only good if you're retired and want easy extra money or a student who doesn't care what the do but just want to get paid.
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Productive Place
Customer Service Representative (Current Employee) –  Whitby, ON20 November 2016
Its an okay place to work. It has nice people to work with and the management isn't the greatest but the hours are flexible. Managers are nice but disorganized.
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Overall rating

3.2
Based on 87 reviews
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Ratings by category

Work/Life Balance
3.2
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2.5
Job Security/Advancement
2.6
Management
3.0
Culture
3.0

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