Optima Communications international Inc Employee Reviews

Found 79 reviews matching the search
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Dont do it
Verification Representative (Current Employee) –  Whitby, ON9 June 2017
Honestly it may seem good in the beginning but as time goes by your hat yourself for being there too long, management doesent know what to do or what it wants. the customers are most of the time rude and it tend to hit you mentally. believe me when i say don't go there stay away its not worth the stress. it give me a headache just thinking about the place
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A pit-stop in your career search if you want extra $$
Call Centre Representative (Current Employee) –  Whitby, ON29 May 2017
Not somewhere you wanna stick around forever but if you listen to your feedback and observe there is a lot to learn. Management is okay, just do what you're required to and you'll be on the safe side.
Pros
guaranteed hours
Cons
schedule flexibility
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great incentives, decent management, great coworkers
Telephone Sales Representative (Former Employee) –  Whitby, ON15 May 2017
It is a sales based telemarketing job so the envirnment is great for the extra initiatives for the sales you are making, but with any telemarketing job the people you are calling can be a little on the angry side. That would have to be the hardest part of the job, you need to have thick skin for sure.
Pros
incentives
Cons
angry customers
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Trainers clueless about campaigns or managing/training in general
Sales Representative (Former Employee) –  Toronto, ON9 May 2017
The job generally sucks. It's low pay, and you get screamed at on the phone. If you can tolerate that, or you are just desperate for work that's understandable. A good manager helps make the job easier which was usually my experience.

However, the turning point for me happened on one particular campaign where the trainers did a horrible job with training. They Could not handle the slightest bit of criticism/or questions with regards to the material they taught (which they did rather poorly). The head trainer expected everyone to sing praises to them and nothing else. Could not handle the slightest bit of questioning, or uncertainty that their trainees had. Accused of negativity if you pointed out the obvious, or asked a question they answered incorrectly.

Watched like a hawk on bathroom breaks. Bathrooms are so disgusting it looks like people wiped their hands on the walls instead washing them and drying them off properly.

Bullying trainers who think it's all about them and cannot handle an ounce of criticism or questions make for a miserable work environment.
Pros
none
Cons
disgusting bathrooms, stuck up, narcissistic trainers
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Horrible poisonous place to work
Customer ContactTelephone Agent (Current Employee) –  Whitby, ON3 May 2017
Management has no control actual fights on floor of call centre. Staff is left unsupervised on weekends. There are no benefits even for an internal interview for a lateral move interviewer had different persons resume before them. You are trained for projects on which you can never work because IT has not created id signins on the required software used on that campaign.

Run away from this place.
Pros
There are none. Soul sucking ernviornment
Cons
Many too many to list
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Call Centre, Literally
CSR (Former Employee) –  Toronto, ON23 April 2017
If you want to take phone calls and you dont care who sits right next to you, this is the perfect job for you.

If you're looking for job security, motivating managers, clean workplace, and career advancement, please do not hit that send resume button.
Pros
1 fridge, microwaves, and some garbage bins
Cons
From A to Z
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stressful
Customer Service Rep (Former Employee) –  Whitby, ON21 April 2017
job is stressful majority of the day. Pay is good, Management and co-workers are good. workplace is above average. Hardest part is dealing with people cursing you over the phone. Most enjoyable is when getting a sale.
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Very demanding and Stressful
Customer Service Representative (Former Employee) –  Whitby, ON12 April 2017
Very stressful job having to sell accidental death insurance over the phone to customers.I learned that no matter what even if you make sales its still not good enough their expectations are very high .
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They are awful
Telesales (Current Employee) –  Toronto, ON5 April 2017
The co-workers are mostly okay. But management is very condescending. They treat you like you're in kindergarten.

No chance for advancement. They used to give out gift cards as incentive but they longer do that.
Pros
nice lunchroom
Cons
boring/no advancement
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Avoid at all costs
TSR (Former Employee) –  Montréal, QC28 February 2017
A typical day at Optima Montreal be prepared to take 100-150 calls per day I learned very little during my time as I had previously done insurance sales at other companies the workplace culture is good management very poor no matter how hard you work don't except to be promoted was told during my time there from upper management that we can all be replaced
Pros
Area and Workplace Culture
Cons
Management
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Good location but less pay
Customer Contact Agent (Former Employee) –  Toronto, ON26 February 2017
It is a medium-sized company boasting of good client-base. The hardest part of the job was dealing with resistance of customers while trying to sell them insurance over the phone. No benefits as such.
Pros
Downtown location and friendly co-workers
Cons
less benefits and compensation
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The perfect inbetween job
Customer Service Representative (Former Employee) –  Toronto, ON5 December 2016
Extremely boring you are not aloud paper of any kind so you just sit at your desk all day bored. High unrealistic expectations at time from management. This job is only good if you're retired and want easy extra money or a student who doesn't care what the do but just want to get paid.
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Productive Place
Customer Service Representative (Current Employee) –  Whitby, ON20 November 2016
Its an okay place to work. It has nice people to work with and the management isn't the greatest but the hours are flexible. Managers are nice but disorganized.
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convienient
Customer Service Representative (Former Employee) –  Toronto, ON10 August 2016
I enjoyed working with this company. The people were very friendly and I developed a good healthy work relationship with my colleagues very quickly..
Pros
prime location
Cons
poor benefit package
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Great work enviroment
Customer Service Representative (Current Employee) –  Toronto, ON8 August 2016
No room for advancement, great co workers helps to balance the every day problems encountered. Pay raises are based on performance by company's standards, which are then reduced at any time for there lack of.
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boring and dreadful job, but the employees were very kind/fun.
Customer Service Representative - Sales (Former Employee) –  Toronto, ON2 August 2016
this job was horrible in every possible way. the only reason i stayed longer than 3 months was because of the people i ended up meeting there. THE ACTUALLY JOB WAS TO SELL INSURANCE TO EXSITING CUSTOMERS AND IT WASN'T EASY AT ALL. YOU GOT SHOUTED ON AT LEAST TWICE A DAY.
Pros
employees
Cons
long hours non-flexible hours, two faced managers, The job itself.
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the perfect inbetween job
Customer Contact Agent (Current Employee) –  Whitby, ON28 June 2016
Extremely boring you are not aloud paper of any kind so you just sit at your desk all day bored. High unrealistic expectations at time from management. This job is only good if you're retired and want easy extra money or a student who doesn't care what the do but just want to get paid.
Pros
You're able to leave the house
Cons
a lot of favoritism with management
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Competitive Fast Paced workplace
Customer Service Agent (Current Employee) –  Whitby, ON27 June 2016
a typical day at work involves plenty of phone calls and opportunities to help customers as best I can. The most enjoyable part about the job is the team aspect of it. My department is a very cohesive group including the management team as well. the hardest part of the job is just the repetitiveness of it. after a while you find that time tends to move slowly after doing the same thing all day long.
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Great co workers, yearly company gatherings.
Customer Service Agent (Current Employee) –  Toronto, ON9 June 2016
A typical day of work at Optima Communications includes inbound calls from customers regarding account activation,bills and fieldwork inquiries.
I've learned the value of instructing and informing customers to consume electricity more efficiently.
Management are supportive, co workers create positive environment.
Hardest part dealing with disgruntled customers and properly rectify issues and errors.
The most enjoyable part of the job was handling customer accounts and learning various ways to properly manage a Toronto Hydro accounts.
Pros
Personable managers
Cons
Not enough opportunities to advance
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former employee, whitby
Customer Service Representative (Former Employee) –  Whitby, ON31 May 2016
I found working with optima good, but if you even drop in quality of work, you are let go. no job security, as they will fire you, and no coaching. salary not that great, and nice people to work with though. if you have any issues in learning, stay away, as they will let you go really fast. found a really good job now so I left
Pros
great co workers
Cons
low pay
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Overall rating

3.2
Based on 80 reviews
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3.3
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2.5
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2.6
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3.0
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3.0

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