Optima Communications international Inc Employee Reviews

Found 73 reviews matching the search
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Call Centre, Literally
CSR (Former Employee) –  Toronto, ON23 April 2017
If you want to take phone calls and you dont care who sits right next to you, this is the perfect job for you.

If you're looking for job security, motivating managers, clean workplace, and career advancement, please do not hit that send resume button.
Pros
1 fridge, microwaves, and some garbage bins
Cons
From A to Z
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Very demanding and Stressful
Customer Service Representative (Former Employee) –  Whitby, ON12 April 2017
Very stressful job having to sell accidental death insurance over the phone to customers.I learned that no matter what even if you make sales its still not good enough their expectations are very high .
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They are awful
Telesales (Current Employee) –  Toronto, ON5 April 2017
The co-workers are mostly okay. But management is very condescending. They treat you like you're in kindergarten.

No chance for advancement. They used to give out gift cards as incentive but they longer do that.
Pros
nice lunchroom
Cons
boring/no advancement
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Avoid at all costs
TSR (Former Employee) –  Montréal, QC28 February 2017
A typical day at Optima Montreal be prepared to take 100-150 calls per day I learned very little during my time as I had previously done insurance sales at other companies the workplace culture is good management very poor no matter how hard you work don't except to be promoted was told during my time there from upper management that we can all be replaced
Pros
Area and Workplace Culture
Cons
Management
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Good location but less pay
Customer Contact Agent (Former Employee) –  Toronto, ON26 February 2017
It is a medium-sized company boasting of good client-base. The hardest part of the job was dealing with resistance of customers while trying to sell them insurance over the phone. No benefits as such.
Pros
Downtown location and friendly co-workers
Cons
less benefits and compensation
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The perfect inbetween job
Customer Service Representative (Former Employee) –  Toronto, ON5 December 2016
Extremely boring you are not aloud paper of any kind so you just sit at your desk all day bored. High unrealistic expectations at time from management. This job is only good if you're retired and want easy extra money or a student who doesn't care what the do but just want to get paid.
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Productive Place
Customer Service Representative (Current Employee) –  Whitby, ON20 November 2016
Its an okay place to work. It has nice people to work with and the management isn't the greatest but the hours are flexible. Managers are nice but disorganized.
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convienient
Customer Service Representative (Former Employee) –  Toronto, ON10 August 2016
I enjoyed working with this company. The people were very friendly and I developed a good healthy work relationship with my colleagues very quickly..
Pros
prime location
Cons
poor benefit package
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Great work enviroment
Customer Service Representative (Current Employee) –  Toronto, ON8 August 2016
No room for advancement, great co workers helps to balance the every day problems encountered. Pay raises are based on performance by company's standards, which are then reduced at any time for there lack of.
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boring and dreadful job, but the employees were very kind/fun.
Customer Service Representative - Sales (Former Employee) –  Toronto, ON2 August 2016
this job was horrible in every possible way. the only reason i stayed longer than 3 months was because of the people i ended up meeting there. THE ACTUALLY JOB WAS TO SELL INSURANCE TO EXSITING CUSTOMERS AND IT WASN'T EASY AT ALL. YOU GOT SHOUTED ON AT LEAST TWICE A DAY.
Pros
employees
Cons
long hours non-flexible hours, two faced managers, THE JOB ITSELF.
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the perfect inbetween job
Customer Contact Agent (Current Employee) –  Whitby, ON28 June 2016
Extremely boring you are not aloud paper of any kind so you just sit at your desk all day bored. High unrealistic expectations at time from management. This job is only good if you're retired and want easy extra money or a student who doesn't care what the do but just want to get paid.
Pros
You're able to leave the house
Cons
a lot of favoritism with management
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Competitive Fast Paced workplace
Customer Service Agent (Current Employee) –  Whitby, ON27 June 2016
a typical day at work involves plenty of phone calls and opportunities to help customers as best I can. The most enjoyable part about the job is the team aspect of it. My department is a very cohesive group including the management team as well. the hardest part of the job is just the repetitiveness of it. after a while you find that time tends to move slowly after doing the same thing all day long.
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Great co workers, yearly company gatherings.
Customer Service Agent (Current Employee) –  Toronto, ON9 June 2016
A typical day of work at Optima Communications includes inbound calls from customers regarding account activation,bills and fieldwork inquiries.
I've learned the value of instructing and informing customers to consume electricity more efficiently.
Management are supportive, co workers create positive environment.
Hardest part dealing with disgruntled customers and properly rectify issues and errors.
The most enjoyable part of the job was handling customer accounts and learning various ways to properly manage a Toronto Hydro accounts.
Pros
Personable managers
Cons
Not enough opportunities to advance
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former employee, whitby
Customer Service Representative (Former Employee) –  Whitby, ON31 May 2016
I found working with optima good, but if you even drop in quality of work, you are let go. no job security, as they will fire you, and no coaching. salary not that great, and nice people to work with though. if you have any issues in learning, stay away, as they will let you go really fast. found a really good job now so I left
Pros
great co workers
Cons
low pay
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Productive Call Centre
Customer Service/Call Centre Representative (Former Employee) –  Toronto, ON1 May 2016
Log in from 9:00 am to 4:00 pm. Two 15 minutes breaks throughout the day and 30 minutes unpaid lunch break which are scheduled for you.
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productive workplace
Customer Service Agent (Former Employee) –  Toronto, ON25 February 2016
regular 8 hours shift with scheduled lunches and breaks. Positive support from team members and the company owner is always on site
Pros
fundraising and good team spirit
Cons
elevators are slow
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Not willing to work with theie employees
Customer Contact Agent (Former Employee) –  Whitby, ON24 January 2016
They are very negative and not willing to help employees and very unprofessional. They treat people with challenges very poorly and unfair.
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Easy Work, Boring Work
Outbound Customer Contact Agent (Current Employee) –  Whitby, ON19 January 2016
Training is very thorough. If you pass the test given after training, they expect you to meet that standard for every call that you make. It takes about a week to get comfortable with the script.

If you work at the Whitby Office. they value your call quality a lot more than sales e.g. if you consistently get a 60% in quality and you meet quota, they will let you go [you need 80% average]

Management is great, they always try to help you out to succeed. However be wary of their payment system. They don't pay you for the hours you're at work, they pay you for the hours you spend on the phones. That means you should come in on time, leave on time, and never pass the time given for breaks and lunches if you want to get paid properly
Pros
Great management and colleages. Easy sit-down work
Cons
Boring job. High turnover due to colleagues quitting. Annoying Payment system
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Easy job, difficult timings
Insurance Advisor (Current Employee) –  Toronto, ON2 January 2016
Good environment to work, esp given the fact its right in the middle of downtown. But work gets monotonous and repetitive really quick and there is no simulation from the managers' side to motivate the agents.
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interesting
Customer Service Agent (Current Employee) –  Toronto, ON17 December 2015
it is what it is. I done have much of a review due to they have a bad habit to demote agents.
they could work better with the reps
need to have benefits and offer 40 hours
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Overall rating

3.2
Based on 76 reviews
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Ratings by category

Work/Life Balance
3.2
Salary/Benefits
2.5
Job Security/Advancement
2.6
Management
3.0
Culture
3.0

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