A typical day of work at Optima Communications includes inbound calls from customers regarding account activation,bills and fieldwork inquiries.
I've learned the value of instructing and informing customers to consume electricity more efficiently.
Management are supportive, co workers create positive environment.
Hardest part dealing with disgruntled customers and properly rectify issues and errors.
The most enjoyable part of the job was handling customer accounts and learning various ways to properly manage a Toronto Hydro accounts.