Technical Writer
Open Frame Technologies - Ottawa, ON

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Presently, we have the position of Technical Writer open. The location is in Ottawa and the estimated period of the contract is from April 28th, 2014 to April 27th, 2015 with one (1) additional one (1) year option period.

Security Clearance Requirement: Secret

10 years + government experience

Must have college degree/diploma related to Information Technology

Must have experience creating user/training guides for RFID devices

Tasks are as follows:

  • Write new and enhancements using MS Word to documentation the Mission Request Online Application, the Mail Automated Processing System, Facts application, ALDS total Compensation, ColdFusion It asset Portal, Pureshare Service Portal and solutions provided by the Remedy Action Request System.
  • Maintain and update an electronic library of documents and its amendments for all business solutions created by the Remedy Action Request System.
  • Produce printed versions of for Mission Request Online Application, the Mail Automated Processing System, Facts application, ALDS total Compensation, ColdFusion It asset Portal, Pureshare Service Portal and solutions provided by the Remedy Action Request System documents as needed.
  • Update documentation to reflect current versions for; Mission Request Online Application, the Mail Automated Processing System, Facts application, ALDS total Compensation, ColdFusion It asset Portal, Pureshare Service Portal and solutions provided by the Remedy Action Request System.
  • Work with ATSS to obtain knowledge on the current projects support by the Remedy Action Request System.
  • Present all documentation related to the Remedy Action Request System to the manager of ATSS - Business Solutions and Process Engineering for approval and inclusion into project records.
  • Update operations guidelines and operators guide for the administrations of Remedy Action Request System.
  • Work with RSC and Missions contacts to gather information to complete documentation for business solutions supported and created by Remedy Action Request System and amendments with little to no supervision.
  • Perform Quality Assurance and testing and on the business solutions and modules on the Remedy Action Request System.
  • The technical writer is to Advise the Remedy Developers of an discrepancies in the forms or business solutions modules directly supported by the Remedy Action Request System.

TECHNICAL ENVIRONMENT:

Remedy Action Request System v7.6
SunOS 5.9
Sybase 12.5.4/EBF 14109 ESD#4

Development environment: moving towards Solaris 10 (SunOS 5.9 = Solaris 9) and Sybase 15


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