Sales Representative (Former Employee) – St. Catharines, ON – 3 July 2013
A normal day at One Touch Direct was basically attending your computer and calling customers. We usually called current customers, but once in a while we handled inbound customer service calls. It did get quite stressful time to time when you're trying to reach your quota for the week. Most managers were easy to work with and provided great daily incentives for people who made sales. My training class consisted of 20 people in April, and by the time i left One Touch Direct, me and one other person were the only people remaining from the training class. Basically, there really isn't job security at one Touch Direct, however its a great summer job with great hours.
good co workers and good hours and commission/incentives
Sales Agent (Former Employee) – St. Catharines, ON – 14 October 2017
The job is very repetitive - I have learned a lot specifically regarding customer service and sales and gained valuable work experience. The management was good, very friendly but at times hard to get a hold of.
Sales (Current Employee) – St. Catharines, ON – 18 August 2017
People make the environment fun, however, the pay isn't as great as anyone would like it to be. As an agent you can make very good money in commissions, however, when moving up into supervisors, management, trainers positions they really underpay.
Sales Representative (Former Employee) – St. Catharines, ON – 10 May 2017
I would call, and sell products to people based on their desired needs and minimum needs. Client confidentiality, working with others and being mentored everyday was a big help. Sometimes being a sales representative is stressful, other times its rewarding
Sales/Customer Service (Former Employee) – St. Catharines, ON – 18 April 2017
• Providing cost effective solutions • These solutions include: television, phone and internet bundles • Served clients with exceptional catered advice and solutions for their unique needs and wants • Worked extremely well in a team-oriented environment and leveraged other colleagues when their skills were better served to aid the client • Made use of available time in schedule to help with incoming calls when traffic became overwhelming
Technical Support Advisor (Former Employee) – St. Catharines, ON – 4 April 2017
One touch direct was not a friendly atmosphere . The environment was always tensed and you can never predict the next minute. As a newly trained you are not given the opportunity to develop with the company.
Sales Representative (Former Employee) – St. Catharines, ON – 28 February 2017
I really recommend this job to anyone it was a great eye opener in what i really wanna do i have passion for sales now and an amazing understanding of customer service and dealing with angry or upset customers. the training period is more then worth it they walk you through everything you need to know in order to become a selling machine i really did enjoy the work environment there to.lots of great incentives to keep you motivated and on the top of your game!
Salesperson (Former Employee) – St. Catharines, ON – 16 January 2017
OneTouch had us working from 2-10 or 11 each day and did very little to help us when we were struggling. We relied on each other to teach us how things were done and our supervisors would blame us for not knowing things. Overall I had a good experience because I met a lot of good people.
commission was a nice bonus, and occasional paid lunches
Data Entry Clerk (Former Employee) – St. Catharines, ON – 14 December 2016
I went in because there was a "new base wage" of 13.15. What they don't tell you is it's actually minimum wage unless you work 37.5 hours a week+ (which you're not usually scheduled for) so you have to work extra hours or not take your lunches / breaks (which are unpaid anyways). The program I was in required us to take a test at the end of training which if we did not pass we would be let go. All in all, not a good place to work, very upset I wasted my time and turned down other job offers.
easy to get hired
unpaid breaks, unpaid lunches, no space to work, HR person did not tell us about what we were getting into
Sales Associate (Former Employee) – St. Catharines, ON – 23 September 2016
I have to say this was the worst out of ALL the call centres I was at. Out of the blue they "clean house" and fire agents. They wait till you come back from your lunch and do it in front of everyone, which is very shameful on them to embarrass the agent like that. No reasons given just parting ways. No stability there, even after your probation period!! They have no tact when dealing with issues or employees either. Anyone who loves this place is not right in their mind. Think twice before going here unless you just want to make money quick for not a long time. If I could rate 0 I would for most of ratings.
Sales Representative (Former Employee) – St. Catharines, ON – 22 September 2016
I worked here for a full 4 days and absolutely hated it. It feels like you are in a dungeon working here. The training was very minimal, and always had someone watching over your back. Do not work here!
Bad management, horrible enviroment, feels like you are in a dungeon
Literally the WORST Call Center in the Niagara Region
Outbound Sales Agent (Former Employee) – St. Catharines, ON – 8 June 2016
I cannot for the life of me understand how anyone willingly chooses to work here. I have worked in many call centers in the past and I'm very aware of the call center culture and believe me when I say that this place is actually the worst place ever. THIS IS NOT AN EXAGGERATION
I don't even know where to start. The computers are ancient. The chairs are falling apart. The computer programs that they use are like from Windows 97 era. The workstations at this place are dirty. The working conditions can only be described as what you'd imagine working in a 3rd world country would be like.
This place doesn't pay for any of your breaks (most call centers do) so basically during an 8 hour shift, you would get a half an hour lunch and 2 breaks (all unpaid) you literally show up for 8 hours and get paid for 7. It's insanity.
The training is a joke. Most call centers have a dedicated department to training with trainers who actually have training experience. At this place your trainer is literally just whoever is available and training basically consists of your trainer just reading off a gazillion PowerPoint slides. Also training is 5 days. They expect you to learn pricing, product information, all 10 different systems that they use... all in 5 days
If you want to work here... don't expect to have any kind of home life. The shift you get is either 1-9 or 2-10 and you're expected to work Saturdays and Sundays. If you're looking to get a day shift... god help you
You're not allowed to use your cell phone at work. Which is pretty normal. What is not normal... is how you'remore... literally not allowed to use the Internet whatsoever. Everything is blocked. Google. CNN. CBC. TSN. THE ENTIRE INTERNET is LITERALLY BLOCKED.
This is an outbound job that requires you to call people all day and try to sell them TV and Internet and phone. You mostly get old people who don't even have a computer and they expect you to someone convince them to get Internet. Sometimes you call people who aren't even alive anymore...
Oh I forgot, they also take $80 off your first paycheck too cause they make you buy your own headset for $40 dollars and charge you like $35 for a background check.
If you want to work at a call center you can literally work at any other call centers in the area. Literally every other call center in the area will actually pay you above minimum wage, has working equipment, decent shifts, will actually let you use the Internet during work and will pay you for your breaks.
NOTHING I HAVE SAID IN THIS REVIEW IS AN EXAGGERATIONless
Absolutely nothing. I honestly to god cannot think of one thing. Your 5 day training is 9-5?
Minimum wage, No paid breaks, No Internet, Bad chairs, Bad workstations, Bad conditions, Terrible shifts, Bad computers, Awful training, $80 deductions from your first paycheck
Sales Associate (Former Employee) – St. Catharines, ON – 30 May 2016
Training is faced paced but you have tons of support, which doesn't stop after training. unlike most jobs the managers here actually try to help you improve. It ended up getting too competitve and stressful for me.
Service Help Desk Agent (Current Employee) – St. Catharines, ON – 14 May 2016
A typical day at work consists or multiple calls potentially of the same issue or a large assortment of issues. Helping to assist a store in getting their customers taken care of in a timely manner is gratifying
Call Centre Agent (Former Employee) – St. Catherines, ON – 23 October 2015
This company does not pay for breaks. Like every other establishment in this country. The staff are terse and rude, the HR is a former agent, and I have never once tolerated anyone refusing to train a new agent, let alone, deliberately withhold information, as the new agents are perceived as a threat to job security.
You want boiler room esque job...you found it. Middle management was comprised of known management failures from other centres, however they did seem to keep up the illusion of corp centre as the facilities were not terrible.