OneTouch Direct Employee Review

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Terrible place using the typical callcenter playbook
Customer Service Representative (Former Employee) –  St. Catharines, ON8 January 2014
They stiff you on bonus by taking away your valid sales that were read verbatim from material provided by them. When explained that I read the entire thing verbatim I was told the material I was given was wrong and was given a "new" set of pages that turned out to be the exact same material.

If you dont sell they send you home. All the top sellers are given inbound queue priority so they set up a pyramid scheme where if you dont sell you get no calls and cant sell and get sent home.

In the hiring process they tell you that you get every other weekend off. Since they were comically overstaffed they decided to change that and you get every other saturday off. Cool but that every other week they keep you working sunday so they make you work 6 days a week every other week but then end up sending you home on your extra day worked. So they have people working more to combat being overstaffed. In what world does this make any sense.

Team managers that sit behind you and talk all day and do zero work. When they finally get around to doing the 5 minutes of work they need to do they yell and complain so loud that you cant even hear your customer on the phone because their spreadsheet was opening slowly.
Pros
None
Cons
Inconsistant hours, terrible work environment.
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Good workplace with friendly staff
Sales Agent (Former Employee) –  St. Catharines, ON14 October 2017
The job is very repetitive - I have learned a lot specifically regarding customer service and sales and gained valuable work experience. The management was good, very friendly but at times hard to get a hold of.
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Fun Workplace
Sales (Current Employee) –  St. Catharines, ON18 August 2017
People make the environment fun, however, the pay isn't as great as anyone would like it to be.
As an agent you can make very good money in commissions, however, when moving up into supervisors, management, trainers positions they really underpay.
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3.0
Based on 394 reviews
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Ratings by category

Work/Life Balance
3.1
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Job Security/Advancement
2.8
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2.8
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2.9

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