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One Touch Direct
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105 reviews

One Touch Direct Employer Reviews

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Production environment, with great incentives for meeting sales quotas
Customer Service Representative (Former Employee), Tampa, FLOctober 18, 2013
Pros: winning prizes for meeting sales quotas
Cons: short breaks, not being able to sell
Answering inbound calls, resolving customer needs, selling Phone, internet, and cable packages, resolving billing issues. Issuing credit. I learned how to manage an angry customer, and turn the call into a sale. Management was very helpful when needed, co-workers were friendly and helpful. The hardest part of the job to me is when i was unsuccessful – more... at selling. The most enjoyable was making commission. – less
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Ok workplace
Customer Relationship Manager (Former Employee), Tampa, FLOctober 18, 2013
Pros: tv
Cons: 10 min breaks
Ok job! The company is ok but likes help for people with special needs!
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Favoritism, Unfair, No help from Supervisor
Sales Agent (Current Employee), Tampa, FLOctober 15, 2013
Pros: commission, bonus, overtime available
Cons: bad supervisors, commission rip off, and hours
I have been working here awhile, my co-workers are the one's who are there to help you when you have a question. Many times I have asked my supervisor for help with potential sales or questions he ignores his co- workers. Lots of favoritism in this place, many people come and go, now I see why. Some have hit commission and company have ripped them off – more... with their money and hours. – less
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IMMUTURE MANAGEMENT
Customer Service Representative (Former Employee), Tampa, FLOctober 2, 2013
HORRIBLE JOB!!!! PAY ALWAYS WAS SHORT!!! NEVER WAS PAID FOR THE HOURS I WORKED SO HARD FOR!
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Where to start
Customer Service Representative I (Former Employee), Tampa, FLSeptember 22, 2013
Pros: money is pretty ok
Cons: 5min brk 30 min lunch high suicide rate
if you need somewhere to start off doing call centers Perfect place. Once you get hired you get opportunities many places.
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Ok company
Customer Service (Former Employee), Tampa, FLSeptember 18, 2013
One Touch was good when I worked there but when they hired me back they were very unorganized. Like they did not call me until the day of training to let me know what time it was going to be.
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Call Center
Telephone Sales Representative (Former Employee), Tampa, FLSeptember 2, 2013
Pros: great commission
Cons: short breaks
This was a great company to work for. I would handle inbound and outbound Verizon Wireless calls.
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Productive company where i can grow and my experience can be utilized to improve customer satisfaction.
customer service (Current Employee), tampa, flAugust 13, 2013
I will like to obtain a position that will enable me to use my strong organizational skills and ability to work well with people.
My typical day at work resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Sells additional services by recognizing – more... opportunities to up-sell accounts; explaining new features. I get along with all my co-workers and higher authority. The best part of my work is pleasing the customers because customer satisfaction is the most enjoyable part of my job. – less
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Forget your sanity
telephone representative (Former Employee), Tampa, FLJuly 17, 2013
The only thing good about the this place is the money. It's a pressure cooker and your the meat.
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Good call center environment
Customer Service Representative (Former Employee), Tampa, FLJuly 1, 2013
When I was working for One Touch this location had just opened up recently so there was a lot of disorganization and there was always a catch when it came to your commission which changed daily. The position itself was good, training was adequete and overall the position was a great advancement for some experience.
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Not a place to make a career
Customer Service Rep / Esclations manager (Former Employee), Tampa, FLJune 17, 2013
A typical work day can consist of systems being down. Errors with your timecard.
I learned that things changed on a day to day basis.
The managers don't like to do much work.
The co-workers made the job enjoyable.
The hardest part of the job was the mistreatment of all employees.
I loved having my weekends off and being able to work around school.
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Great place of employment!!!
Customer Service Associate - Call Center (Former Employee), Tampa, FLJune 12, 2013
This is a fast paced work environment. Here I learned to multi task, handle escalated calls, as well as welcome new customers to the company. The management is friendly and up beat very helpful as well. This is an ideal place to work if you like fast paced, multi tasking fun work environment.
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Stressful, Unorganized... but flexible
Customer Service (Former Employee), Tampa, FLJune 7, 2013
Pros:
flexible work schedules
unlimited overtime most times( with t-mobile)
dental/life/short term and long term disabilty after 6months
friendly staff

Cons:
only 5 minute paid breaks
no vacation/sick/or leave time
not eligible for health insurance until one year of employment
management is never on one accord
pay checks are ualmost ALWAYS incorrect
must – more... make up any break time over 5 minutes

co-workers are ghetto, drama filled , and problematic
negative work environment
stressful

Hardest part of job : back to back calls , and limited paid break opportunity; some people end up working 50 hrs a week just to obtain 40 hrs paid

The most enjoyable part of the job: its really hard to get fired at this job, they are really flexible as far as scheduling is concerned , and the money if you work hard is great – less
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Very productive, busy, and learning.
Customer Service Representative (Former Employee), Tampa, FLJune 3, 2013
Pros: flexible schedule
Cons: far in distance
I was in training at the time. I enjoyed learning the phone system. Learning how to improve and move up to the next level
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it was a decent job
Call Center Representative (Former Employee), Tampa, FLMay 20, 2013
Pros: commission
Cons: enviroment
i think that the pay could be better for the amount of money you bring in the commission helps out a lot as long as you are making sales. overall the work environment could be a little more professional.
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Great Experience
Billing & Sales Customer Service Representative (Former Employee), 4902 W Sligh Ave Tampa, Fl 33634April 24, 2013
Wonderful oppurtunity to gain experience & grow in this paticular field.. Flexible hours and great pay
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This company should be on top 5 worst places to work in Tampa
account advisor (Former Employee), tampa,flApril 11, 2013
Pros: somewhere to have a job
Cons: terrible management
First off the people there are great dont get me wrong.During my first month of employment I made bonus as soon as I came out of training class which they paid the first check on time and accurate. Then the second bonus check period came around and I was supposed to be paid in the last week in december. Some how my stats disappeared and never got paid – more... until I raised hell and refused to work for a week, then they eventually paid me at the end of january...since then Ive had incorrect hourly and bonus checks. I finally decided to turn in my badge because enough was enough...til this day Im yet to receive my final check which was never sent to me...3days off work isnt much to me but "WOW" is all i can say...personally this company gets one star and thats for being somewhere to get a job. – less
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productive and fun work place
Customer Service/ Sales / Team Leader (Former Employee), Tampa, FLFebruary 4, 2013
I recievd inbound and outbound calls on behalf of verizon wireless.
I learned how to handle irate customers and solve customer issues.
management were great
co-workers were friendly
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fun and productive work place
Customer Service Representative (CSR) (Former Employee), Tampa, FLJanuary 17, 2013
Pros: great work experience
Cons: far from home
I provided customers with there needs and also made sure the customer was satisfied at all times. I have learned patience is the key to success. The team at onetouch is an outstanding group of people and motivating team. The hardest part of this job is when you can not help the customer but the most enjoyable part of it is when you can or find someone – more... who can help the customer – less
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nice coworkers good benefits fair pay and advancement
X- Ray Tech/Medical Assisting (Former Employee), Tampa, FLJanuary 15, 2013
Pros: fair pay productive and good benefits
Cons: wasnt flexible with school
I met new people everyday. i removed staples and sutures I applied casts and splints. Management was nice