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One Touch Direct
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104 reviews

One Touch Direct Employer Reviews

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great environment
(T-Mobile Telesales) Sales Program (Former Employee), tampaFebruary 24, 2014
Pros: n.a
Cons: n.a
setting up services for new customers
training new employees and mangers
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Fun work place, Learn how to really sale merchandise.
Sales Representative/ Customer Service (Former Employee), Tampa, FLFebruary 20, 2014
I typical day would involve me out-bound calling customers.I learned how to sale merchandise, and how to bond with customers.The hardest part was the number of calls.The most enjoyable part was my co-workers.
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I worked for One Touch for 14 months. Run as far as you can.
Customer service agent for Verizon Cofee program (Former Employee), Tampa, FLFebruary 2, 2014
Cons: the worst working environment i have ever encountered in my 62 years of employment
This company is the absolute worst to wrok for. They do not pay the commissions they promise, their systems crash consistently and when they do, you are ordered to log off by going into break mode for which you do not get paid. The revolving door spins faster than a jet engine. They discriminage against white, over 50 employees and older women. There – more... are currently 5 lawsuits pending against this company and two federal investigations in process. Run as far from this "company" and as fast as you can. – less
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Good Pay , No Security
Telesales Representative (Former Employee), 4902 W Sligh AveJanuary 31, 2014
Pros: good hourly pay and overtime
Cons: 1 5min break, no job security
Your On The Phone Your Entire Shift Dealing With Mostly Angry Customers And People Who Just Want To Waste Your Time. I Learned That You . Really Have To Have Patients With A Job Like This. Management Is Okay , Some Are Unprofessional and Only Care If You Meet Your Quotas. The Hardest Part Of The Job Is Dealing With Rude , Nasty Customers , You Really – more... Have To Be Strong -Minded. The Most Enjoyable Part Of The Job Is Getting A Pay Check. – less
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fun workplace listen to music and work with easy outgoing team also great incentives
verizon Sales Represenative (Current Employee), Tampa, FLJanuary 24, 2014
A typical day at work would be working with an outgoing team who are driven to make sales goal quoted for the day aslo high call volume everyday dealing/helping each customer in every way possible that you can whether its upselling them or just explaining their bill to them.
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Fast Paced
Customer service Rep (Former Employee), Riverview, FLDecember 31, 2013
Fast paced call center that changes business contracts repeatedly
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Call Center
Customer Care (Former Employee), Tampa, FLDecember 26, 2013
 Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
 Provide support to the sales team, ensuring all sales and service objective were met.
 Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving – more... and providing detailed information on new products.
 Worked with new customers in the development of new accounts. – less
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Giveaway prizes, great commission
Customer Service Representative and Team Lead (Current Employee), TampaDecember 18, 2013
Always a challenge at work never a dull moment, lot of opportunities for incentives. Also you can decide the amount on your check if effort is put into it.
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Laid back, fun environment to work at
Customer Service Representative (Former Employee), Tampa, FLDecember 16, 2013
Pros: flexible scheduling
Cons: no benefits
- daily call volume was about 40-50 calls a day
- I learned key elements in pitching sales
- the management was very flexible and cooperative with its staff
- my co-workers were great to be around, everyone seemed to look out for each other
- the hardest part of the job I would say were losing some of the core sales.
- the most enjoyable part of the – more... day was stacking up great stats. – less
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good work place and caring people.
sales representative (Current Employee), Tampa, FLDecember 13, 2013
this web site is a very helpful.
i have learn a lot and i have find a lot of opportunities for me.
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Bad management, poor work environment
Telesales Specialist/Customer Service/Sales Rep (Former Employee), Tampa, FLDecember 6, 2013
Pros: commission
Cons: short breaks, everyone is in everyones business, management sucks
supervisors never doing thier jobs, they logged you out the phones if you dont ask to go on break or lunch, systems always down, sent people home which cut work hours
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one touch direct
Telesales Representative (Former Employee), Tampa, FLNovember 30, 2013
Pros: open space, sitting
Cons: short lunch break
fun work place, very busy, nice tempature, good people the hardest part of the job was finding a clean seat i like that employees were able to take many breaks no set time plenty f help available if needed etc.
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Productive and Fun Working Environment
Sales Representative/Agent (Former Employee), Tampa, FLNovember 23, 2013
Pros: overtime
Cons: n/a
Very productive and Fun working environment! Bring able to communicate and talking on the phones were awesome! assisting costumers who needed help!
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Great Pay with a Price.
Outbound Sales/ HR Recruiting Scheduler (Former Employee), Tampa, FLNovember 16, 2013
Pros: skies the limit pertaining to pay. (commission)
Cons: unprofessional behavior
Challenging workplace as call centers often are...Opportunity to advance within company.
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Its a good place to work
Outbound Sales (Former Employee), Tampa, FLNovember 14, 2013
Pros: discounts
Cons: management
One-touch Direct is okay to work at for starting out on a call center.
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Only go there if you can not find a job otherwise stay away!!
Sales (Current Employee), Tampa FlNovember 14, 2013
Pros: company has grown
Cons: horrible management
Favoritism, horrible morale, drug culture, bad leadership
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Very Unorganized
Customer Service Representative (Former Employee), Tampa, FLNovember 7, 2013
It was alot of money to be made but the management was just to unorganized.
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productive
Customer Service Rep (Former Employee), Tampa, FLOctober 25, 2013
Pros: great lunches
Cons: short breaks, floor support issues
get on the phones, place orders for verizon customers, some times customer did not understand why there billing was high and explaining to them how we learned customers was just not getting it at times
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call center UN organized
Telephone Sales Representative (Current Employee), Tampa, FLOctober 24, 2013
this is a place you go to when there is absolutely nothing else!
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Production environment, with great incentives for meeting sales quotas
Customer Service Representative (Former Employee), Tampa, FLOctober 18, 2013
Pros: winning prizes for meeting sales quotas
Cons: short breaks, not being able to sell
Answering inbound calls, resolving customer needs, selling Phone, internet, and cable packages, resolving billing issues. Issuing credit. I learned how to manage an angry customer, and turn the call into a sale. Management was very helpful when needed, co-workers were friendly and helpful. The hardest part of the job to me is when i was unsuccessful – more... at selling. The most enjoyable was making commission. – less