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One Touch Direct
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104 reviews

One Touch Direct Employer Reviews

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Productive workplace with great rewards for overachievers
Inbound sales representative for Verizon (Former Employee), Tampa, FLMay 16, 2014
Pros: workplace games, commission
Cons: short breaks, benefits
Typically, we take calls from Verizon Fios customers regarding their service, bills, or inquiries about becoming a new customer. I've learned how to communicated with people from all walks of life and build rapport. Also, I've learned how to increase productivity and up-sell products of which I represent. Management was helpful and understanding and – more... constantly kept the workplace fun by building a competitive environment. The hardest part of the job would probably be retaining a customer that has had a very bad experience with our services, which is ironically the most enjoyable part of the job as well. There's nothing more rewarding than knowing that you have ultimately been a person to vent to, someone who understands the customer's situation, and someone that has solved their problem in just one phone call. – less
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inbound call solutions
Customer Service Rep (Former Employee), Tampa, FLMay 14, 2014
This job was very fun and challenging. i am a people person so talking to so many different people was a pleasure
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Productive, fun place to work
T-Mobile Telesales Rep (Current Employee), Tampa, FLApril 16, 2014
I am currently still employed with one touch direct. A typical work day would be answering in bound calls for potential and new customers
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New installments tv,phone internet technical repairs
Customer Service Representative (Former Employee), Tampa, FLApril 15, 2014
It was an wonderful working environment and really got me started with customer service. A typical day at work with one touch was and very confusing want you to do so much with out the proper training and will pull u off the phone for not getting the correct all about sales my co-wokers was great. The company does have a way of picking great employees, – more... the most enjoyable this was meeting some great people in my life that taught me life lesson. – less
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productive and fun workplace
Call Center Rep. (Former Employee), Tampa FLApril 9, 2014
Quickly and Effectively solve customer challenges. Maintain quality control/ satisfaction records, constantly seeking new ways to improve customers service. My Co-workers was very helpful and polite and very kind to one another. Dealing with difficult customers was the hardest part of the job. the most enjoyable part was helping the customers solve – more... problems. – less
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OTD
Customer Service Representative (Former Employee), St. Catharines, ONApril 6, 2014
Pros: 50/50 draws every friday
Cons: not study work
One Touch was an on call place is was not a good place to work the boos never helped out the job was not that hard the job was no fun and the best part was i made sum good friends in the short time i was there
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energetic work place
Customer Service Representative (Former Employee), Tampa, FLApril 3, 2014
answer in bound calls assist customer service and work with computers
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Good and calm environment
Telesales Representive (Current Employee), Tampa, FLMarch 31, 2014
Typical day at work for me is coming in checking all updates and getting on the phones. Taking incoming calls and upselling to exiting customers. I learn how to talk to customer in different ways. My co-workers are GREAT! We are a family and we help each other out. Management is okay. My manager always tell me to make sure I have tried everything in – more... every possible way before approaching. The most enjoyable part of my job is talking to different type of individuals. – less
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Great Place for entry level sales
Sales Representative (Current Employee), Tampa, FLMarch 17, 2014
Pros: flexible hours, good environment
Cons: low pay, to many road blocks which prevent commission payout
Good Place to work for entry level sales but may not be a good fit for seasoned sales professionals.

Great Employees and very friendly atmosphere

Changes in commission structure are to often

Starting pay is low even with sales experience
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First call center job
Customer Service Representative (Former Employee), Tampa, FLMarch 16, 2014
Pros: overtime
Cons: managment
Typical day at One Touch Direct, I had made way to many friends and I got to comforitable. What I learned from working at One Touch was never get to comforitable because they can let you go anytime they please. Managment was unorganized. My co-workers were all my friends, which did not do me to well in the end. The heardest part about this job was nothing – more... really just follow policies as well as rules. Most enjoyable part was the overtime. – less
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Great teamplayers
Telesales Representative (Former Employee), Tampa, FLMarch 12, 2014
Pros: good job as needing overtime.
Cons: no raises
Educating customers about products. I learned about sales and products. Management was good. Co-workers were great and were Team players. Making conversions. Helping customers and calming them down after their bill or products was not correct.
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Great growing company
Customer Service Representative (Current Employee), Tampa, FLMarch 6, 2014
Energy filled employees looking to just make our customers day brighter all our customers knew myself and my associates
I learned to be efficient and in a timely manner how to really become a peoples person and i loved my coworkers and management
This company really opened doors for me
Most enjoyable part of the day is our occasional preshifts
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great environment
(T-Mobile Telesales) Sales Program (Former Employee), tampaFebruary 24, 2014
Pros: n.a
Cons: n.a
setting up services for new customers
training new employees and mangers
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Fun work place, Learn how to really sale merchandise.
Sales Representative/ Customer Service (Former Employee), Tampa, FLFebruary 20, 2014
I typical day would involve me out-bound calling customers.I learned how to sale merchandise, and how to bond with customers.The hardest part was the number of calls.The most enjoyable part was my co-workers.
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I worked for One Touch for 14 months. Run as far as you can.
Customer service agent for Verizon Cofee program (Former Employee), Tampa, FLFebruary 2, 2014
Cons: the worst working environment i have ever encountered in my 62 years of employment
This company is the absolute worst to wrok for. They do not pay the commissions they promise, their systems crash consistently and when they do, you are ordered to log off by going into break mode for which you do not get paid. The revolving door spins faster than a jet engine. They discriminage against white, over 50 employees and older women. There – more... are currently 5 lawsuits pending against this company and two federal investigations in process. Run as far from this "company" and as fast as you can. – less
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Good Pay , No Security
Telesales Representative (Former Employee), 4902 W Sligh AveJanuary 31, 2014
Pros: good hourly pay and overtime
Cons: 1 5min break, no job security
Your On The Phone Your Entire Shift Dealing With Mostly Angry Customers And People Who Just Want To Waste Your Time. I Learned That You . Really Have To Have Patients With A Job Like This. Management Is Okay , Some Are Unprofessional and Only Care If You Meet Your Quotas. The Hardest Part Of The Job Is Dealing With Rude , Nasty Customers , You Really – more... Have To Be Strong -Minded. The Most Enjoyable Part Of The Job Is Getting A Pay Check. – less
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fun workplace listen to music and work with easy outgoing team also great incentives
verizon Sales Represenative (Current Employee), Tampa, FLJanuary 24, 2014
A typical day at work would be working with an outgoing team who are driven to make sales goal quoted for the day aslo high call volume everyday dealing/helping each customer in every way possible that you can whether its upselling them or just explaining their bill to them.
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Terrible place using the typical callcenter playbook
Customer Service Representative (Former Employee), St. Catharines, ONJanuary 8, 2014
Cons: inconsistant hours, terrible work environment.
They stiff you on bonus by taking away your valid sales that were read verbatim from material provided by them. When explained that I read the entire thing verbatim I was told the material I was given was wrong and was given a "new" set of pages that turned out to be the exact same material.

If you dont sell they send you home. All the top sellers – more... are given inbound queue priority so they set up a pyramid scheme where if you dont sell you get no calls and cant sell and get sent home.

In the hiring process they tell you that you get every other weekend off. Since they were comically overstaffed they decided to change that and you get every other saturday off. Cool but that every other week they keep you working sunday so they make you work 6 days a week every other week but then end up sending you home on your extra day worked. So they have people working more to combat being overstaffed. In what world does this make any sense.

Team managers that sit behind you and talk all day and do zero work. When they finally get around to doing the 5 minutes of work they need to do they yell and complain so loud that you cant even hear your customer on the phone because their spreadsheet was opening slowly. – less
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Fast Paced
Customer service Rep (Former Employee), Riverview, FLDecember 31, 2013
Fast paced call center that changes business contracts repeatedly
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Found new work
inbound/outbound telemarketer (Former Employee), St. Catharines, ONDecember 26, 2013
Pros: long hours at first
Cons: shortened shifts
I started employment at Public mobile. One touch direct wouldn't keep giving me as much hours as I was offered at public mobile when I first began