Technical support (Current Employee), St. Catharines, ON – July 30, 2015
Pros: Interesting calls
Cons: Very bad chairs for ergonomic support
My day at one touch direct was alright each day. Things tend to get pretty dramatic with the management and the leads as well as people always having an issue with someone else in our counter part in tampa. I was under the impression everybody in the building was an adult but a lot of the team their shift leads did not act like it, at least on my campaign.
At the end of the day I learned about technical troubleshooting which is a skill I will have and continue to have.