Technical support (Current Employee) – St. Catharines, ON – July 30, 2015
My day at one touch direct was alright each day. Things tend to get pretty dramatic with the management and the leads as well as people always having an issue with someone else in our counter part in tampa. I was under the impression everybody in the building was an adult but a lot of the team their shift leads did not act like it, at least on my campaign.
At the end of the day I learned about technical troubleshooting which is a skill I will have and continue to have.
Sales (Current Employee) – St Catharines, Ontario – July 16, 2015
Overall this job has been a good experience, however it isn't quite the right fit for me. It has very friendly staff, and a very family like office environment. Its a great job to earn some extra cash. I was doing AT&T sales and found that it was difficult to try to push a product I didn't necessarily believe in myself. In some cases the customer just had no reason to switch and they wanted us to push him to . Some people are great at this but its just not me. The typical day would involve sitting around waiting for calls, talking with the people around you. When a call comes in its likely a disconnect or a hang up. But when you do get a call you really need to grind out to try to get a sale. It's a good job if you have a good sales personality, but be prepared to work hard. They are very open about any policy change or shift change and do a daily meeting where they explain to the staff the upcoming changes. Great place to work, the job unfortunately doesn't really suit my personality. There's opportunity for commission but without being pushy you wont get it .
Good environment, Open Management, Commission Oppurtunity.
Service Desk (Current Employee) – St Catharines – July 9, 2015
A typical day at One Touch Direct would be coming in and setting up your workstation waiting for calls to come in. I learned a lot about my position and the campaign I was hired on. My co workers were the best part of my job, they were mostly helpful and made every day fun.
Customer Service Representative (Former Employee) – St. Catharines, ON – July 5, 2015
Sales can be stressful. It's not a job for everyone. But in the time I was there I was treated well and treated fairly by all. Made some friends for life. The company does little things that mean a lot. Ice cream day, little treats at Easter, Christmas Hallowe'en etc.
I learned a lot about myself and what I was capable of.
Sales agent (Former Employee) – Louth – June 16, 2015
worst call center i have ever work es at and i have work at maybe over 5 call centres management is ridiculous they write you up for anything. And everything. If you work here or are planning to work here you will just be making your life miserable believe me I worked here for a year I really needed the $ but at the end I told myself it wasn't worth all the stress and headache I had I would rather work at a McDonald's
they give u bad review to any of your future employers even if you did as good as me
Audit & Data Entry Agent/Telephone Sales Rep (Former Employee) – St. Catharines, ON – June 12, 2015
This company treats their employees terribly. During my time there I was threatened with write-ups if I wouldn't come in for shifts on my days off with only one days notice. They would rip their employees off for commission by cutting the commission on sales in half if the employees didn't work a mandatory 35 hours per week. Then they would send people home because 'they don't have the labour money to keep everyone there', making it impossible for the employees to make the full commission they are supposed to get. They give write-ups to people for being late, when they aren't late as an excuse to fire people that don't make the sales rate each week. When asked for proof of the employees lateness they refuse to produce it. I was being harassed by a co-worker for 3 months, provided proof to my employer, including texts messages, witnesses, and emails sent on our work emails, and nothing was ever done except a write-up. The harassment continued until I was forced to quit. I would never recommend someone to work for this company.
Service Desk (Former Employee) – St. Catharines, ON – December 10, 2014
You will work here if you are desperate. Most of the employees here are desperate except for a few who are fortunately treated well. This company doesn't have a good work culture environment. This company doesn't have good moral standards. This company doesn't even have standardized process in relation to training, information dissemination, policy and benefits (except for the external benefits provided by their 3rd party contractor). Management feel like they are royals and you are the pawn.
Customer Service Representative (Former Employee) – St. Catharines, ON – April 6, 2014
One Touch was an on call place is was not a good place to work the boos never helped out the job was not that hard the job was no fun and the best part was i made sum good friends in the short time i was there
Terrible place using the typical callcenter playbook
Customer Service Representative (Former Employee) – St. Catharines, ON – January 8, 2014
They stiff you on bonus by taking away your valid sales that were read verbatim from material provided by them. When explained that I read the entire thing verbatim I was told the material I was given was wrong and was given a "new" set of pages that turned out to be the exact same material.
If you dont sell they send you home. All the top sellers are given inbound queue priority so they set up a pyramid scheme where if you dont sell you get no calls and cant sell and get sent home.
In the hiring process they tell you that you get every other weekend off. Since they were comically overstaffed they decided to change that and you get every other saturday off. Cool but that every other week they keep you working sunday so they make you work 6 days a week every other week but then end up sending you home on your extra day worked. So they have people working more to combat being overstaffed. In what world does this make any sense.
Team managers that sit behind you and talk all day and do zero work. When they finally get around to doing the 5 minutes of work they need to do they yell and complain so loud that you cant even hear your customer on the phone because their spreadsheet was opening slowly.
Sales Associate (Former Employee) – St. Catharines, ON – December 20, 2013
For me it was a great place to work. They worked your schedule around what other things you had to do in life. it was so good people where always nice. i wish i didn't leave the Hilton but sadly i had too.
Sales Representative (Former Employee) – St. Catharines, ON – July 3, 2013
A normal day at One Touch Direct was basically attending your computer and calling customers. We usually called current customers, but once in a while we handled inbound customer service calls. It did get quite stressful time to time when you're trying to reach your quota for the week. Most managers were easy to work with and provided great daily incentives for people who made sales. My training class consisted of 20 people in April, and by the time i left One Touch Direct, me and one other person were the only people remaining from the training class. Basically, there really isn't job security at one Touch Direct, however its a great summer job with great hours.
good co workers and good hours and commission/incentives
telephone sales agent (Former Employee) – st. catharines – May 28, 2013
When I first started out with the company it was a decent place to work. My co-workers on my campaign were amazing to work with. Unfortunately the same couldn't be said of management as they were the cause of us losing our campaign. While some people were kept and moved to other campaigns, I lost all my hours, and was put on call. I went from 40 hours a week to only 5 hours over 3 weeks. I was forced to quit but later found out other employees were allowed to be laid off so they could get funding to go back to school..
Sales Representative, Full Time Employment (Former Employee) – St. Catharines, ON – January 7, 2013
A terrible place to work. They have a tendency to not meet their employees needs such as reasonable time off requests. And whatever time you miss, they force you to make up that missed time. The management discriminates certain against employees they do not like. Meaning they play the favourites game.