If you care about job security, do not work here...
Cons: everything else
They make sure you know that you are replaceable! Always on your back about something. The system doesn't always work. I worked for Verizon Cofee, and there is always something. I think it's more on the Verizon side of things, I wouldn't recommend this as a long term job to anyone! If you're stuck in a rut, and need a quick job, this is the way to go, but be aware that you are not guaranteed a job. There is a lot of preferential treatment. There are some people who can get away with anything, but don't try it yourself. You can have cancer, and they will not accommodate a schedule for you. This job will make a responsible person seem completely irresponsible. If you are late in March and they need to downsize in July, they will bring that up and place you directly on a final. I worked at OneTouch Direct for 1 year, at T-Mobile "Welcome" for 5 months and Verizon Cofee for 8 months... I have to say that T-Mobile is so much better, even under a third party, BUT it's still OneTouch Direct... Verizon Cofee is just worse all around. It gets you paid when you need the money! I guess that is all that matters. The only thing worth it is upper management but even they hate their jobs. A huge revolving door, new training classes happening bi-weekly.