I worked in the billing department where I would handle integrating several recently acquired software tools and transitioning current customers to the new system. I would handle customer questions and complaints over the phone and through email. I was also in charge of creating training documentation for the new software.
Business Development Associate (Former Employee) – Dallas, TX – 5 July 2017
It was great experience working with great people and working for a reputable brand. Towards the end of my tenure we hired on a Manager that imminently lowered moral and did not value workers. Issues were brought to upper management and HR but nothing was done. Was eventually reprimanded and let go based on "performance issues" regardless of being a top 3 performer for the department. Not valued and expendable culture. Was once a hidden gem that i would rave about, but turned sour once new management took over.
Advice to Management --Tighten the loop between the sample development and sales to facilitate panel growth --Improve programs for traffic/sample partners so that compensation at least matches the industry standard
IT Technical Support Logistics (Former Employee) – Dallas, TX – 24 June 2017
I worked here for almost a year. Never had any issues pertaining to the job itself. Management is very helpful with anything you need. Advancement is an option to any department if a position is avail. Although given that they rarely became avail while I was there, management and your trainer will still groom you to be more than ready when that time comes.
Anonymous (Current Employee) – Anonymous – 20 June 2017
Your fresh out of college and ready to make an impact to the world and apply your skills that you acquire in those restless hours of studying and meeting project deadlines from that annoying professor. You get an email and you have been accepted to begin a new chapter of your life. You have been train slightly on the product you will be selling to customers and are told you will be trained continuously to improve. Well not at this company those suggestions, ideas, referrals you have willing to share most likely get credited by someone else or ignore by upper management. The job role is easy and the coworkers are willing to help you succeed but sadly upper management will careless about your ideas because you are just fresh out of school. The oppurtunity to grow in this company is low, there is flexibility but only to certain folks. My suggestion is to keep looking many departments in the company are having issues. Communication between different departments have been a factor that are leading it to a final phase.
IT Manager (Current Employee) – Dallas, TX – 8 June 2017
Management will give you alot of flexibility and they do not micromanage you. However, you will not be paid well, you will have no opportunities for advancement, and the equity company is putting the pinch on every financial part of the company.
This place isn't terrible, but it's definitely a dead end.
training could have been more detailed, and better resources of leads would have been beneficial; some management personnel was not very honest on job performance and critique of your performance; very hard to overcome they performance problems without their honesty and specific assistance on what you needed to have done
Omnitracs was purchased from Qualcomm by an investment firm. They cut away most of the experienced employees and hired fresh college grads. They've all but eliminated bonuses and opportunities to advance.
They are currently very top heavy with C levels who do not understand the business they are running. Most of the remaining management that came over after the purchase are great and doing their best with what resources are given.
Environmental Hardware Test Engineer (Current Employee) – San Diego, CA – 23 November 2016
Not a great place to work. It seems like the company is moving San Diego site away. There is a low morale and every year we are losing more benefits. Middle management is good since it is the original Qualcomm team that directed the company for many years. Top management have their mind already set to shut the site down eventually.
Programmer Analyst, Staff (Current Employee) – San Diego, CA – 17 October 2016
One of the best product based companies to work with, Challenging Environment, great opportunity to learn! Cheerful work environment, very helpful colleagues. Exposure to variety of applications and technologies.
Systems Integration & Test Engineer (Current Employee) – Dallas, TX – 3 September 2016
Overall the company isn't bad to work for. You get the exact 40 hour weeks you expect with decent benefits to boot. The worst thing is that HR doesn't help. Some of the newer folks make more and HRs policy is "tough luck, you can quite and come back to make me". Opportunities for advancement are scare because they have quotas. Such as 9 people in engineering get promoted every 6 months out of the 200 people on the floor.
Train Pass is Paid for, wonderful view, coworkers are amazing
HR and upper non-engineering management appears to want to save money any way they can