Rude, cheap customers and horrible management.
I worked at the Olive Garden at Challenge Way in Sacramento, CA.
I've worked in the service industry for 5+ years and will never work for The Olive Garden of its affiliate companies every again. I'd give out zero stars if I could.
My GM was known to be 'on something', due to his persistent post nasal drip, as well as his preference to sort dinner plates – more... during peak business hours instead of assisting in getting hot food to the tables. Not to mention erratic behavior whereas he would be cool and collected and then blow up on us minutes later. Our sales were never good enough even if we didn't have a single customer complaint (which happens here regularly). You will also be expected to run a full service dining experience (wine sampling, food and beverage service, unlimited refills for soup/salad, dessert and artisan coffee) for your guests will being triple seated and/or taking care of large parties (20+ people, with a partner), even if their are 14 servers on the hosts/hostesses seem to share only a few brain cells and would rather fill up one section at a time instead of rotating tables and fluidly managing the shift floor
The customers at this location were the worst I have ever encountered. They are entitled, rude, crass and many will run you around during their stay only to complain to your manager to attempt to get their meal free or any number of items comped off their ticket. Customers will attempt to customize every aspect of their plate (pasta, sauce, or composition) and then complain that you have to charge them to swap out items or that they shouldn't have to pay for Alfredo sauce when all they want to do is use it as a dip for their never ending bread sticks (which they can't seem to stuff enough into their face). Oh and don't even think about a tip, many will leave you less than %5 percent on a table if they leave anything.
During the spring and summer months we had flies everywhere. In our kitchen pass through our food expediter would wield a fly-swatter and smash them in between setting up plates of food. Who knows where they ended up or what food they splattered into.If our customers were better I think maybe somebody on the staff would have cared. One time we had a customer who complained about the flies and my shift manager came out and sprayed aerosol commercial Raid out on the dining floor around the customer and her table. It is illegal to spray for bugs without using a licensed contractor and inexcusable to use it when there are customers present, afterwards people complained that their food tasted like insect spray. Yum.
Also, just to dispel the myth of fresh and authentic Italian food in a fine dining setting -- everything is microwaved before being served and the pasta is pre-made and reheated in plastic boil bags before being combined with whatever delicious sides the customers order.
In my experience I have worked as a Host, Busser, Server, Shift Manager and done employee training. I do not recommend working for this company, and at the very least stay clear of this location. We also had a high turnover with our server 'classes' of 6 or so, only one or two would end up lasting, I saw entire groups wash out after their first or second day or working on the floor when they were allowed to finally work by their self after training. Abandon all Hope, Ye who enter Here.... – less