JOB POSTING: French Consumer Care / QA Technical Assistant
Location: Condillo or Calgary
Reporting to: Corporate QA Director Old Dutch Foods Canada USA
Responsibilities and expectations, but not limited to:
1. Answering consumer calls, recording consumer data, organizing, reporting to stakeholders and responding to consumer
2. Assisting and coordinating some activities in new product development, in particular product base, seasoning and flavouring sampling; and samples physical, analytical and sensory evaluations; Assisting in all packaging regulatory compliance for the French Language for Private and ODF brands; Assisting in all French English language needs to develop new products.
3. Assist in Customer relations with Key Accounts and Private Brands: Coordinate sample trials and provision of samples for private brands with manufacturing facilities.
Enjoy talking on the phone to people of different origins and background. Can keep sensitive information confidential; Able to deal with issues and move on.
Inquisitive mind without doubting customers; resourceful, helpful, creative, always go the extra mile to verify factual information, able to think under pressure, and able to work with no or very little supervision.
Francophone background with functional English speaking abilities: well versed and well-articulated in French Language to word complex situations in simple, comprehensible, and acceptable actionable statements that connect well with French Speaking People.
Post-Secondary education of any minimal level would be considered, but preferably a bachelor of science in Foods Science, Nutrition or Dietetics. Must have an excellent knowledge of Nutritional attributes in general and in relation with health concerns -Allergens and high sensitivity food and biochemical compounds, health claims i.e. “Celiac”.
Familiarity or ability to familiarise with manufacturing processes, basic Food ingredients, Basic Food Regulations.
Familiarity with data analysis, basic statistical analysis, is an asset. Regular trending of consumer feedback will be required.
Benefit and Wage: Entitled to standard Old Dutch Foods benefit package and wage is based on selected candidate’s qualifications.
Submit your application by forwarding your resume and a one-page letter (no more) to Human Resources - answering the 3 following questions: Why are you at attracted to this position? What skills do you own that make you the best candidate for the job? Why should we grant you the position?